Terrible communication on important matters
I had a terrible experience with Menards Moving (the broker) and the movers they contracted. During the move, their truck leaked oil all over my concrete driveway. When I contacted the company to resolve the issue, I spoke with Phil, who was incredibly dismissive. His response was that "trucks leak oil" and essentially told me that because I "invited them to my home," the damage was my problem to deal with. He initially promised to take care of it and gave me a number for the movers, but they never answered or returned my calls. When I followed up with Menards again, Phil flat-out refused to help, stating there was "nothing he could do" and that I should just clean it myself. A professional company should take responsibility for damage caused by their equipment. Instead, I was met with excuses and a total lack of accountability. If you value your property and expect decent customer service, I highly recommend looking elsewhere. They are quick to take your money but will disappear the moment they cause damage to your home.
