Aug 25, 2024
Aweful!
This is the WORST experience I have had with movers. Communication was AWFUL! They rarely answer the phone and when they do, they give you the run around then get upset with you for asking questions. The 3rd party movers they use are TERRIBLE! They were 2 days late which costed me money! Then their boss wouldn't answer his phone so they sat ay my place for 4 hours waiting on the "green light" from him! They were very unprofessional and disrespectful even the "boss" telling me "drink some wine and relax!" AWFUL! I am now missing items. I counted and took pictures of every single box. My couch and chair was light colored and now it's got black spots all over it. My TV stand is full of scratches. My $4k mattress is damaged and now unusable! This is NOT a company you need to use to move. They talk down to you like you're incapable of understanding... they gaslight you and refuse to take responsibility for their actions! RUN FAR AWAY!
Oct 23, 2026
Beware Unprofessional Company.
I was not happy with the service provided by this company. The team did not seem properly organized or prepared. Customer service was disappointing throughout the process. I would think twice before booking them again.
Sep 10, 2024
Terrible Service
Menards is a broker using several other moving companies so you don't know who you are getting until the day of the move. I was provided a binding moving estimate of $14,719 for an interstate move from California to Arizona. On the day of the move, the actual movers, United Prime Van Lines, wanted to charge me an extra $10,000. Joseph, Menards' owner, supposedly negotiated them down to an extra $5,000, which I paid. However, I wonder if it was just a scam to get another $5,000. Of the 4 people who came to move us, only 2 spoke English. The main guy was very rude. They ended up taking all of my medications which were not in a cardboard box, just a wicker basket. This was critical because my stuff was in storage for a month. On moving day, they moved all the boxes to the street, blocking my neighbor's driveway for the entire day. They were supposed to bring 2 moving vans to the site. Instead they brought one, went to their storage facility, unloaded the truck and came back to reload. This cost us a lot of time. They didn't finish until almost 10 pm. Plus they did not take everything they were supposed to. We ended up renting U-hauls and drove the rest of the stuff there ourselves. When it came time for the delivery from United's storage, the delivery was on 2 different days about a week apart and not exactly to my convenience but I rearranged my schedule because I was tired of dealing with all the problems and I just wanted my furniture. The men that came for the subsequent deliveries were much nicer and spoke English. There were several large furniture items that ended up cracked, dented or badly scratched. I would not recommend using these companies unless you enjoy aggravation.
Oct 15, 2026
Humble and Able Team!
I really appreciated that Menards Moving & Storage had the time to ask me about my moving needs and not rush through the estimate. I had to transport a couple of big furniture pieces, packed boxes and some other items that required special care. The representative understood my issues and gave me the specifics I should touch on when arranging the carrier. The talk was informative and useful.
Aug 28, 2024
Worst move ever.
Do not hire this company. They are impossible to work with. Got a quote from Tony for one amount, then it went up out of nowhere. Then when the moving company showed (FYI Menards is just a broker) the moving company had an entirely different quote. They had already loaded my stuff, then we discovered the discrepancy, and Menards did nothing to resolve the issue, just told them to unload it. But this was after an hour of waiting for a response and trying to get in touch with someone. Now I can’t contact Tony, the person who originally promised my price. Tony, on a recorded call told me that my money was fully refundable if they did not complete my move. Now all of my stuff is back in my house and they have $1140 of my money.
Nov 04, 2026
Trustworthy Movers.
The crew who move was great! They were on-site first, introduced themselves and shared their plans for the move. We all did very good team working and there was no confusion or waiting time. They even came with help placing some of the larger furniture pieces where we wanted them. Very satisfied with the overall experience.
Nov 02, 2026
Good Job Done...
I was attempting to move with a lot of large furniture and a lot of boxes. Menards Moving & Storage explained to me what information I need to give them when I ask them to give me an estimate. We talked about pick-up and drop-off points, and a general overview of the shipment. I liked the advice, having everything in place in advance of a move really makes a difference.
Aug 19, 2024
Overall ok!!!
I’m a heavy reviewer. I like to take my chances even when people have bad reviews for some odd reason. This review will consist of live updates. Right now I’ll start off with a 3 star only because Nate really fought for my business which I really appreciated. The price was not as high as other moving companies. On 8/12/24 I ordered and paid for a move from FL to TX with an expected pick up for 08/17 - 08/18 and I paid extra for expedited delivery for 08/20. On 8/16 I had to call the company to see if a date had been confirmed since I had not heard from anyone. I was then told my pick up will be 08/18 between 10 am - 1 pm. So now I wait to see what happens. I’ll be back on 08/18 for an update. Update: On 8/18, which was the loading day, the movers arrived within the given time frame. However, they showed up in a 26ft U-Haul instead of a proper moving company truck. The issue started when they mentioned that the estimated 602 cubic ft that I had paid for was not enough to accommodate all the items listed on my price sheet. I was quite upset as I believe it is the responsibility of Menards to provide an accurate estimate, either by sending someone to assess the items or by conducting a virtual tour, similar to other moving companies I have contacted. As a result, my initial price of $3,333.34 skyrocketed to $6,555, as I was informed that I only paid for 1/4 of the truck and that the estimate was off by 250 cubic ft. The movers packed the truck in a way that seemed like they were trying to maximize the space to get more money out of me. I was unable to reach customer service despite calling them three times, and the same goes for Nate, whom I also called three times. Furthermore, I was not informed by Menards about additional charges for heavy lifting. After disputing the situation, the movers attempted to backtrack after I confronted them about the extra $3,200. Eventually, they reduced the additional charge to $868 after I spoke with someone named Phillip at Menards, who confirmed that the amount was not correct. While I cannot entirely blame Menards for this mishap, I believe that they share some responsibility, especially if the moving company, Sunshine National Movers, frequently works with them. I will complete my overall review on the delivery date, 8/20, to see if the shipment arrives on time, given that I paid extra for expedited delivery.
Sep 03, 2024
Do NOT TRUST THIS COMPANY
I don't know how they have 4 stars. I tried moving with this company and they brokers they use to move are awful. I have spent 3 months trying to get my $1,200 deposit canceled because the cancelled the move two days after the slot they promised to be in. When they got there, they tried to charge me an extra 2 grand saying that I didn't reserve enough space and it was going to take double the amount on my bill of leading (it was more than enough space; I ended up moving myself with a trailer that was smaller than the sq ft listed and still had room). When I tried to explain that I disagree and would like to see what it looks like in the van, the guy said no, said I was rude, canceled the move, and hung up on me. I never the canceled the move, they did, but when I tried to get a refund I was refused. While I understand that they hire separate brokers companies to come physically move items, when I called their customer service to complain about it, they weren't able to keep the broker in line and didn't help me at all, which should have been their job. I was actively being scammed and they did nothing to stop it nor help me out.
Nov 09, 2026
It all worked out well!
There are so many more things to considerwhen moving to another state than just packing boxes. There are schedules, furniture, transportation and lots of details to think about. With the help of Menards Moving and Storage, we were able to grasp how everything could be arranged.
