Horror story! READ and be WARNED
Contrary to what Richard told us, MENARDS IS A BROKER and doesn't have trucks/crews like we were told, and under the impression of, when we contracted with them. "Two Men
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Contrary to what Richard told us, MENARDS IS A BROKER and doesn't have trucks/crews like we were told, and under the impression of, when we contracted with them. "Two Men And a Truck" arrived with a 21 y.o. leader + two guys that barely spoke english. They immediately asked for more money saying we had more stuff than contracted (although we had several calls, a thorough inventory, AND a video walkthrough with Menards). We agreed to $500 more and shook on it. AFTER all was on the truck, leader said he made a mistake and it'd be $2100 more! No! so the next hour was the phone being passed around between Menards (including elevated up to THE Mr. Menard), Polaris (the company Menards contracted out to, who I guess contracted out to "Two Men"), and the crew lead. The 2 crew guys became increasingly agitated and blew up and started quickly and roughly unloading everything into the street, yard, and driveway. They drove away at 7pm leaving huge wooden heavy furniture in the street!
Mendards must've chastised Polaris because they called/apologized that night and asked if the crew could come back, say "they were sorry", and get it done by midnight. No way were we going to hand our stuff over to the angry guys again. Polaris then admitted that if our stuff didn't get on the road that night, it would miss the connecting truck (yes a 4th company involved). My husband hurt his recent hernia surgery moving stuff off the street and driveway. His condition is why we hired "professionals" vs diy!
We waited 2 more days before Polaris picked up our stuff, putting us way behind our move, and the final destination delivery was made by Raptor Van Lines, obviously later then originally scheduled.
I have receipts, videos showing the unload, damage, and payment records to Menards, Polaris, and Raptor. Menards is not responding to the calls and we are getting the run around on our damage complaint, provided a wrong link to claim, and messages of "agents not available at this time".
Move size: Residential Move
Service cost:
$4897
