Broker bad, movers ok
This is a broker service. There is no guarantee, and they have your cc information from the beginning, so good luck arguing unless you go through the fraudulent process with your cc company. I used movers in Michigan for a long-distance move. It was very difficult because it was a multi-day move. This is not a use local service though they mention this in the ad. The closest movers they recommended were over an hour away which also caused problems in completing the job. I was also charged for their travel time to my location!