Awful
Extremely Disappointing Experience
If I could give zero stars, I would.
We hired this moving company for our relocation from South Dakota to Arizona, paid our deposit,
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Extremely Disappointing Experience
If I could give zero stars, I would.
We hired this moving company for our relocation from South Dakota to Arizona, paid our deposit, and were given a pickup window of Friday, October 23, or Saturday, October 24. It is now Monday, October 26, and we are STILL waiting for our belongings to be picked up.
The most frustrating part has been the complete lack of proactive communication. We have had to repeatedly call the company ourselves to get updates. We were told pickup would be Monday, but here we are, still waiting.
Moving across the country is stressful enough without having to wonder whether the company you've hired and paid will actually show up. We have travel arrangements, housing commitments, and a timeline to meet, yet we are left with uncertainty and no meaningful resolution.
When customers entrust a company with their household belongings and pay for a service, they should be able to expect reliability, honesty, and basic communication.
At this point, I am extremely disappointed and concerned about how the remainder of our move will be handled. I will update this review as the situation progresses.
I would strongly encourage anyone considering this company to think twice before booking.
Move size: 3 Bedroom Home
Service cost:
$9000
