Less then 1 star
I went with Hercules because the salesman said it looked like they could have the load delivered in 3 days. It took 11. The salesman said it was ok to leave t-shirts and light clothing in the dressers. When the movers arrived, they said to unload everything. This added boxes and of course, cost. The salesman said they would target Wednesday as a pickup day and Tuesday would be a backup if Wednesday looked like bad weather or there was some other circumstance that would cause and early pickup. When the driver called, he said no, the first day that comes is primary, the following day is the backup. So he said they might come Tuesday. They did not. They did not come Wednesday. They said they would come Thursday morning. They came Thursday afternoon. The driver said he did not know it was a move from the second floor. Hercules was told it was a second floor move from the beginning. The driver did not expect a large desk. Hercules was told that the desk was very heavy. The load did not even come direct. It went to a Miami warehouse, 300 miles south and out of the way, then was loaded on the truck for delivery in the midwest. Maybe the boxes being handled 4 times is why items were broken when they finally arrived. This is my second long distance move. The first one went well. This one did not. I will not use Hercules again and would recommend anyone considering a long term move stick to the big ones; Allied, North American, Mayflower, etc. And if they don't send a rep to your location, move to the next one.
