Do NOT HIRE
Hired GS Vanlines after spending 2 hours on phone going over EVERYTHING we were moving (3 households). paid deposit for 26" truck they suggested. Made sure I could pay rest by Credit card. During QA call, was told no one ever recorded an inventory - waste of 2 hours. Move DayMovers were 2+ hours late, Only Driver spoke VERY broken English, Driver had to ask 3rd guy's name (same guy jumped out of truck with shirt inside out & backward - not even wearing company shirts so why have it on wrong?) Driver looked at all stuff (arrived at house, drove to storage, back to house) then forcefully came at me saying it would be extra charges because "100% will not fit". I told him it would & he again yelled at me "It will 100% not fit". I said "Fine then do your best" Driver replied, "Now I can listen to you". Then Driver ARGUED with me about disassembling furniture, told me he WOULD NOT do it at all. Nor would he use moving blankets on my antiques (both against contract). Husband and SIL started disassembling furniture but stopped when I called Customer Service (CS). I called CS, they said they had no record of me making arrangements to pay by credit card. I also told CS driver was late, rude to me, and REFUSED to take furniture apart as in contract - CS told me "I am sure that is not happening". I sent Movers away. CS called back and asked why, I repeated, they were rude, refusing to wrap antiques, and disassemble furniture. And I had no other way to pay than CC. CS told me the movers said I refused to let them disassemble furniture. CS basically said I was lying, that I was breaking contract by sending Movers away. They broke contract first by not disassembling furniture wrapping furniture No Itemized Inventory Not professional Service Had wrong addresses on paperwork. I don't deserve to be treated the way I was. They made me feel that if they had our stuff, we would never see it again without paying more than we agreed to. Rented 26' Uhaul - had room to spare
