Emerald Moving Logistics

The salesman took my inventory and didn’t record the things I relayed to him. I had similar inventories with 3 other companies all coming in at the same price, Emerald ... Read More The salesman took my inventory and didn’t record the things I relayed to him. I had similar inventories with 3 other companies all coming in at the same price, Emerald was a few hundred dollars cheaper. A week before when they called to double check my inventory they now want to charge me $2k more, I gave each company the same inventory, there was given verbally the others electronically, i should of known better

I moved across the country 6 months ago. Had THE WORST nightmare experience with Emerald Logistics Moving. I talked to Matthew Wolf who I believe goes by another name, an ... Read More I moved across the country 6 months ago. Had THE WORST nightmare experience with Emerald Logistics Moving. I talked to Matthew Wolf who I believe goes by another name, an absolutely rude and despicable person. Did a quote over the phone and he took our deposit of course. We tried to update the inventory list multiple times realizing we had forgotten to list several things (we’ve never used a moving company before) but every time we called they just dismissed us said it’ll be fine. They did the final call and the price almost quadrupled. I about lost my mind. My husband rented a U-Haul and took a huge load across country at the last minute. Then we call again and updated and the price still went up almost double, but what choice did we have. I told Matthew that this could have been handled better, we could have been helped better. I was calm in telling him that and he flipped out. He said I was insulting him and his company and it was all my fault and went on and on. He told me he would “exterminate” the phone call and “double” the price he quoted me and then what would I do. I was mind-blown that anyone in customer service would ever speak to a customer like that. Well I ended up wrongfully apologizing so that I wouldn’t get charged even more and I could get the move done. They showed up the next morning and of course they try to add thousands of dollars and tell me I need to pay for materials and everything when I had in my contract that it was all included. They are all scammers. I canceled the movers right then and lost my $2000 deposit, but that was better than giving any more money to these incredulous scammers. They were very surprised. And I think they didn’t expect for me to put up such a fight. They get people in a tight spot who then have no real other alternatives and rake you over the coals. The next movers I booked weren’t great either, but I still paid less overall even with losing my deposit. We will do everything in our power to NEVER use movers again. Emerald Logistics Moving/Matthew Wolf are the worse people I have ever dealt with.

This was the worst experience of my life. From the start, the salesperson blatantly lied to me. A few days before my move, the company doubled the cost, leaving me with n ... Read More This was the worst experience of my life. From the start, the salesperson blatantly lied to me. A few days before my move, the company doubled the cost, leaving me with no choice but to either pay the inflated price or cancel and lose my deposit. They also required payment by check, preventing me from disputing the charge as I could with a credit card. When moving day arrived, a completely different company showed up—even though I had been assured they would handle the move themselves. I later discovered they don’t even own their own trucks. To make matters worse, one of the movers kicked my elderly, non-aggressive dog simply because he was in the way. Words cannot fully describe how awful this experience was.

The salesman, Paris, told me one thing and when the movers (who they outsourced to a horrible company called Sala Movers out of New Jersey) it was the complete opposite. ... Read More The salesman, Paris, told me one thing and when the movers (who they outsourced to a horrible company called Sala Movers out of New Jersey) it was the complete opposite. I was told the mover who arrived at my house would accept credit cards. Upon arrival the two movers laughed when I asked about the credit card machine and said no moving company carries card machines. My move was delayed because I had to write a check and Sala would not move my furniture until the check cleared five business days later. My bank said there was no way that it would take five days to clear. Also, Emerald quoted $10k for the move from Texas to Washington state. Sala tried to charge me $24k but they didn't tell me that until they had packed half of my stuff. So we decided to pack the rest of our furniture in U-Haul pods (which were great!). The pods arrived in Washington 1 week before Sala's truck arrived. Sala only sent 1 person to unload all of our stuff! So we ended up helping him unload our stuff. Of course, there were items that were scratched, including my floors.

My mother hired them to help her move back to our home state so she could be closer to family through a health crisis. They quoted her the amount of 1875.45 and then on d ... Read More My mother hired them to help her move back to our home state so she could be closer to family through a health crisis. They quoted her the amount of 1875.45 and then on delivery they up charged her to 2633 without explanation. They sold her contract to a Sala Moving and Storage LLC who would deliver her items. They lost some very sentimental portraits, and in their place we received multiple family portraits from a completely unrelated family and a Christmas tree that wasn't ours. She has tried to contact the company multiple times over the last several months and no one will call her back or answer her calls. We'd like to at least have the photograph issue resolved but nothing we have done has resulted in correcting this issue. I feel bad for the family that's missing these two other portraits. If your family used this company in October 2024 and you're missing photos, I'm sorry for you. Do yourself a favor and don't use this company - save your money for someone more reputable.

These people are no better then used car salesmen, especially, Paris Cohen. They tell you one thing on the phone and when the movers arrive, who weren't from Emerald, wh ... Read More These people are no better then used car salesmen, especially, Paris Cohen. They tell you one thing on the phone and when the movers arrive, who weren't from Emerald, when I was told Emerald wouldn't sell off my move, then its more money and not what you were told. Then I tried to get in touch with Paris after I paid the deposit, was impossible. Even though he said, "You have my number & email, please reach out if you have ANY questions, I'm here to make the move go as smooth as possible". Nothing but LIES !!! Don't EVER, EVER use this company . Do it yourself cheaper or use a company that does the move themselves.

I hired Emerald to move me from Knoxville TN to Sebring Florida. I paid a large deposit and 30 days prior to my move paid another large deposit. Confirmed with the compa ... Read More I hired Emerald to move me from Knoxville TN to Sebring Florida. I paid a large deposit and 30 days prior to my move paid another large deposit. Confirmed with the company when my move was scheduled for. The 2nd day before my move of June 5 still nobody contacted me to confirm when they would be here. Emerald customer service was non existent and I eventually hired another crooked moving company because nobody ever was going to pick up my stuff. NEVER USE THESE CROOKS. You know when they will not take a credit card they are crooked and want no accountablity. SAVE YOUR MONEY HIRE SOMEONE ELSE. I have asked for my 2nd deposit back and they refuse and I know otheres have had similar experiences with them.

If I could leave 0 I would these people are so pathetic, PLEASE READ THE REVIEWS PEOPLE the 5 star reviews are about another EMERALD MOVING NOT THIS SCAM EMERALD MOVING I ... Read More If I could leave 0 I would these people are so pathetic, PLEASE READ THE REVIEWS PEOPLE the 5 star reviews are about another EMERALD MOVING NOT THIS SCAM EMERALD MOVING ISLES "LOGISTICS" they say they're the Emerald Moving up in NORTHERN IN FLORIDA ... PEOPLE THESE IDIOTS ARE IN SOUTH FLORIDA, FT LAUDERDALE TO BE EXACT but if you look them up on the BBB you'll see the address is in BOCA RATON FLORIDA which is ANOTHER LIE but needless to say I spoke with the REAL EMERALD MOVING & STORAGE THEY'RE BASED OUT OF WALTON COUNTY FLORIDA IN SANTA ROSA BEACH FLORIDA .. THAT COMPANY IS AMAZING THANK GOD THEY INFORMED ME THAT THIS SCAM EMERALD MOVING & LOGISTICS OR EMERALD MOVING ISLES IN FT LAUDERDALE FLORIDA IS A SCAM THEY WILL GIVE YOU THE LOWEST QUOTE POSSIBLE THEN WHEN MOVE DAY COMES GUYS OFF CRAIGSLIST WILL SHOW UP AT YOUR HOME .. DISGUSTING... EMERALD MOVING & STORAGE KNOWS THESE SCAMMERS ARE USING THEIR NAME TO GET BUSINESS BECAUSE THEY CAN'T DO IT THE LEGAL WAY WITH THEIR OWN INFORMATION BUT THEY'RE BEING LOOKED INTO & I HOPE THEY GET SHUT DOWN ONCE & FOR ALL!!

I love this company, they really calmed me and my nervousness in regard to my move. I have not ever moved on my own before but my booking call was fairly simple, I just w ... Read More I love this company, they really calmed me and my nervousness in regard to my move. I have not ever moved on my own before but my booking call was fairly simple, I just was not sure of my box count. Luckily I got to tidy up all those lose ends before pickup and everything was very smooth and efficient. Surprisingly so actually. Very satisfied, thank you Emerald!

This is NOT A MOVING COMPANY, THIS IS NOT EVEN A BROKER, THEY'RE A SCAM... The FEE they are charging you is a BROKERAGE FEE not the actual cost of your move.. there is NO ... Read More This is NOT A MOVING COMPANY, THIS IS NOT EVEN A BROKER, THEY'RE A SCAM... The FEE they are charging you is a BROKERAGE FEE not the actual cost of your move.. there is NO WAY POSSIBLE you can move across the Country with 5000 pounds for $1800.00 you can't rent a U-Haul or a Budget Truck going cross Country for $1800.00... these scammers will tell you a good story and its a binding estimate NOT TO EXCEED and that's a bold face lie ..