Feb 08, 2025
Typical bait and switch
The salesman took my inventory and didn’t record the things I relayed to him. I had similar inventories with 3 other companies all coming in at the same price, Emerald was a few hundred dollars cheaper. A week before when they called to double check my inventory they now want to charge me $2k more, I gave each company the same inventory, there was given verbally the others electronically, i should of known better
Feb 08, 2025
Absolute worst company…total scammers
I moved across the country 6 months ago. Had THE WORST nightmare experience with Emerald Logistics Moving. I talked to Matthew Wolf who I believe goes by another name, an absolutely rude and despicable person. Did a quote over the phone and he took our deposit of course. We tried to update the inventory list multiple times realizing we had forgotten to list several things (we’ve never used a moving company before) but every time we called they just dismissed us said it’ll be fine. They did the final call and the price almost quadrupled. I about lost my mind. My husband rented a U-Haul and took a huge load across country at the last minute. Then we call again and updated and the price still went up almost double, but what choice did we have. I told Matthew that this could have been handled better, we could have been helped better. I was calm in telling him that and he flipped out. He said I was insulting him and his company and it was all my fault and went on and on. He told me he would “exterminate” the phone call and “double” the price he quoted me and then what would I do. I was mind-blown that anyone in customer service would ever speak to a customer like that. Well I ended up wrongfully apologizing so that I wouldn’t get charged even more and I could get the move done. They showed up the next morning and of course they try to add thousands of dollars and tell me I need to pay for materials and everything when I had in my contract that it was all included. They are all scammers. I canceled the movers right then and lost my $2000 deposit, but that was better than giving any more money to these incredulous scammers. They were very surprised. And I think they didn’t expect for me to put up such a fight. They get people in a tight spot who then have no real other alternatives and rake you over the coals. The next movers I booked weren’t great either, but I still paid less overall even with losing my deposit. We will do everything in our power to NEVER use movers again. Emerald Logistics Moving/Matthew Wolf are the worse people I have ever dealt with.
Jan 18, 2025
Overcharged at Delievery/Swapped Portraits with a different family
My mother hired them to help her move back to our home state so she could be closer to family through a health crisis. They quoted her the amount of 1875.45 and then on delivery they up charged her to 2633 without explanation. They sold her contract to a Sala Moving and Storage LLC who would deliver her items. They lost some very sentimental portraits, and in their place we received multiple family portraits from a completely unrelated family and a Christmas tree that wasn't ours. She has tried to contact the company multiple times over the last several months and no one will call her back or answer her calls. We'd like to at least have the photograph issue resolved but nothing we have done has resulted in correcting this issue. I feel bad for the family that's missing these two other portraits. If your family used this company in October 2024 and you're missing photos, I'm sorry for you. Do yourself a favor and don't use this company - save your money for someone more reputable.
Mar 13, 2025
DO NOT USE THEM
Like many others, my experience started off well. The salesman was kind and assured me this would be an easy move with no issues. Unfortunately, things quickly went downhill from there. They requested a deposit in the form of a check, which I later realized was a tactic to make it difficult to get a refund. About a week before the move, I received a call from a man who was unprofessional and argumentative. When I asked simple questions, he had a temper tantrum and demanded an additional $1,500. He made it clear that if I refused to pay, I would have to cancel—and I wouldn’t receive a refund. After reviewing the contract, I saw that they only allow a few days to cancel with a refund after booking, which feels deceptive. Fortunately, my sister-in-law works for the Florida Attorney General’s office, and I have forwarded all the details to her. I hope they take action against this company.
Oct 16, 2025
scam
They said to just give them a rough estimate of how many boxes, and storage containers, and what items would be going onto the truck. I told them about all the items that were not in boxes. And come June when we did a final inventory the items, I initially told them about that were not going to be in boxes, they were not on the list, so they said since there were more items than initially quoted the price was going to increase. I told them it's not my fault the lady didn't add the items i told her about. Then they told us it would take months for my stuff to get to where I was moving when I was told it would only take a few weeks at most. So we had to pay more in order to get it sooner. I was also told that I had to get money orders that was the only thing they would take once my stuff was delivered. so, i got them. Then when my stuff was delivered I was told that they can't take western union money orders they have to be postal money orders, I had already made them out to Mak Elite who are the movers that had my stuff, and so I couldn't cancel them, I had to send them to western union. My mother had to send me the money so now all together this move has cost me over $7000.00. I get the money for them, and they tell me i have to sign something before I get my stuff, I tell them I'm not signing anything that says i received my items until it's all off the truck, they said that's not what this is. I looked at it; I didn't see anything on there that said I received my items in good condition. But down at the bottom in small lettering it said just that. I had to sign that, or they wouldn't give me my items off the truck. The mover also left before I even had the chance to inform them that I had multiple missing boxes, and a missing storage container. and that I had someone else's box. They broke my bed, left my entertainment center upside down, dropped a box and broke irreplaceable pieces inside. And the company said I should have informed the movers of the missing boxes when they were delivered, and I tried to explain to them multiple times that the movers left without a word while I was checking everything. So, whatever you do DO NOT use this company go with a company that is registered with the BBB and double check reviews, weight your boxes, label them, and number them, inventory every box, container. this was an eye opener.
Feb 07, 2025
nightmare
This was the worst experience of my life. From the start, the salesperson blatantly lied to me. A few days before my move, the company doubled the cost, leaving me with no choice but to either pay the inflated price or cancel and lose my deposit. They also required payment by check, preventing me from disputing the charge as I could with a credit card. When moving day arrived, a completely different company showed up—even though I had been assured they would handle the move themselves. I later discovered they don’t even own their own trucks. To make matters worse, one of the movers kicked my elderly, non-aggressive dog simply because he was in the way. Words cannot fully describe how awful this experience was.
Jan 31, 2025
Scam movers
The salesman, Paris, told me one thing and when the movers (who they outsourced to a horrible company called Sala Movers out of New Jersey) it was the complete opposite. I was told the mover who arrived at my house would accept credit cards. Upon arrival the two movers laughed when I asked about the credit card machine and said no moving company carries card machines. My move was delayed because I had to write a check and Sala would not move my furniture until the check cleared five business days later. My bank said there was no way that it would take five days to clear. Also, Emerald quoted $10k for the move from Texas to Washington state. Sala tried to charge me $24k but they didn't tell me that until they had packed half of my stuff. So we decided to pack the rest of our furniture in U-Haul pods (which were great!). The pods arrived in Washington 1 week before Sala's truck arrived. Sala only sent 1 person to unload all of our stuff! So we ended up helping him unload our stuff. Of course, there were items that were scratched, including my floors.
May 23, 2025
What A Scam
WORST COMPANY EVER. To give us our initial estimate they said to just give them a rough estimate of things in our house, especially large items and then for anything additional we would be charged $3.70 per cubic foot when we did the final inventory call 3 days before the move. I had packed most of our stuff about a month before and called to update the inventory and they said to wait until the inventory call three days before. I also asked to know what company would possibly be moving us since I had found out AFTER the deposit that it wasn’t them (contrary to what the rep said initially) and they refused to provide that information. On the inventory call three days before our move went from $2800 to $9100. Our cubic feet had gone up and for small items they basically said it had doubled but they didn’t just charge us $3.70 per cubic foot, they added a $500 fee for changing the inventory and changed their estimate fee from $1600 to $3600. So they added over $2500 just in fees. I think they try to trap people into going with them because it’s too late by making you wait to give an updated inventory until three days before the move so you won’t have other options. We ended up canceling, received no refund/partial refund on our deposit and were treated extremely unprofessionally. Now we’re using a u-haul because we have no other options. Choose any other moving company!!
Mar 18, 2025
ALL MY ITEMS ARE BURNED
THIS COMPANY IS A SCAM!!! First, the quoted price was no where near what the final price was. It took over a month for my belongings to get to me, and when they did, only 1/3 of my belongings arrived. Pieces of furniture were incomplete, more than 2/3s of the boxes were missing, and worst of all, everything that did arrive had BEEN THROUGH A FIRE!!! Every piece of furniture is either damaged with burn marks, covered in soot, or had water damage from the fire being put out. Boxes were mangled and destroyed and the contents are unusable and soaked. No one communicated to me what happened to my belongings while in their care. I was forced to pay and sign before they would unload any of my belongings. This has been a horrible experience and I am now forced to breathe in toxic fumes because everything is destroyed. For the health of you and your belongings, DONT NOT USE THIS COMPANY!!!!
Feb 01, 2026
Scam!
Bait and switch.My $5000 quote ended up being $15000. They need a class action lawsuit for what they’ve done to so many people. I was treated horrible by the movers “Sala”, stuff broken, missing and the fake CSI claim never paid. Im still heartbroken over this.
