Direct Relocation Services

Jorde and Michael were incredibly diligent, well-prepared, composed, and approachable. Their patience and adaptability amazed me. They appeared to know exactly how to tra ... Read More Jorde and Michael were incredibly diligent, well-prepared, composed, and approachable. Their patience and adaptability amazed me. They appeared to know exactly how to transport objects between buildings and what to accomplish. They provide excellent service at a reasonable cost.

Jeremiah and his team delivered everything on schedule and kept me updated throughout the journey. efficient and polite moving company Jeremiah and his team delivered everything on schedule and kept me updated throughout the journey. efficient and polite moving company

Michael and his team were careful to relocate everything without disrupting our work routine. The speed and professionalism with which they managed the entire transfer we ... Read More Michael and his team were careful to relocate everything without disrupting our work routine. The speed and professionalism with which they managed the entire transfer were astounding, and they caused no interruptions to my team's work.

These movers made it feel VIP. They packed everything, including my toiletries, and labeled each box with its respective room and contents. Their well-organized packing m ... Read More These movers made it feel VIP. They packed everything, including my toiletries, and labeled each box with its respective room and contents. Their well-organized packing made unpacking a breeze. They also advised me on what to recycle and what to throw away. I appreciated that they took the empty boxes after I unpacked.

The movers skillfully transported my splendid art collection. To ensure everything arrived in perfect condition, they used packing materials and specially designed contai ... Read More The movers skillfully transported my splendid art collection. To ensure everything arrived in perfect condition, they used packing materials and specially designed containers. The movers were knowledgeable about handling delicate and expensive pieces. They set them up carefully at the new location, taking their time with each item. These are the people you should trust if you have priceless artwork!

My movers placed all my different pieces of furniture into the truck and made sure everything was neat. Not a single item was damaged which showed how skilful they are wi ... Read More My movers placed all my different pieces of furniture into the truck and made sure everything was neat. Not a single item was damaged which showed how skilful they are with carrying in rain.

The team made a concerted effort to go above what was asked. They put all my books onto my high shelves and helped me arrange my large library in a safe manner. I had con ... Read More The team made a concerted effort to go above what was asked. They put all my books onto my high shelves and helped me arrange my large library in a safe manner. I had concerns about my small figures, but they treated everything with great attention.

The worst experience of my life. This moving company was absolutely terrible from start to finish. They turned out to be a THIRD-PARTY service. The stress they caused us ... Read More The worst experience of my life. This moving company was absolutely terrible from start to finish. They turned out to be a THIRD-PARTY service. The stress they caused us was beyond anything we could have imagined. Save yourself the stress, frustration, and emotional burden—do not hire this company. It was a nightmare we wouldn’t wish on anyone.

Try to cancel the move because all of a sudden my price had doubled and then they told me that it could be even higher once I get everything loaded, Then they couldn’t ... Read More Try to cancel the move because all of a sudden my price had doubled and then they told me that it could be even higher once I get everything loaded, Then they couldn’t tell me when my stuff was going to get delivered whatsoever. They said it could be anywhere from three days to 30+ days because of DOT. What they didn’t know I am very familiar with DOT laws due to what my career is so I called them out on it and they were not happy about it at all. Also, everything just got super sketchy super quick and I did not have a good feeling about any of it anymore. Hence why I wanted to cancel. When trying to get a hold of them about everything, it was the hardest thing to try to get a hold of somebody. Diego said he would give me part of my money back and never did when I called and told the guy if I remember correctly, his name is Robert that I told I wanted to cancel. He would not cancel it and try to force me into this move with them which is very unprofessional. This guy also has a very bad temper and that was just dealing with him on the phone. I tried to dispute this with the bank because they had taken over $1500 for me it would not give any of it back. They also could not tell me when they were exactly coming to pick my stuff up at this point in time I had already got somebody else to move me And the driver from this company Calls me and says what time they will be there and I told them you need to have a manager call me ASAP. That is when a manager finally called me. I explained to them what was going on and why I needed to cancel, but they would not send me no email or proof that it was canceled so my bank could dispute this. This company is an absolute thieves when it comes to money And they also cannot give you any correct information. Also, why I was on the phone with the manager he sat there and downed every other moving company except for His company and a couple other companies I’m sorry I don’t care if they’re competition or not you should not talk down about other Companies like that Because yet again that is very unprofessional. I wish I could give these people zero stars. I am also Turning this company into the Better Business Bureau for everything they have done. Last but not least they never stated that they were broker they made it sound like they were a moving company. There is a huge difference between a broker and a moving company.

Run don't walk away from this company. Yes ***** seems like he will take care of your stuff. Its been over a year of their pick up, then delivery of half of my items, the ... Read More Run don't walk away from this company. Yes ***** seems like he will take care of your stuff. Its been over a year of their pick up, then delivery of half of my items, then trying to settle with them. ****** and crew arrived 3 days late 3/21/24 for pickup in ** with a an already full truck. They placed tiny numbered stickers on my items then completely commingled them with someone else items to fit all into truck. Barely able to shut door. I was assured that my items were in warehouse as I waited for them to complete delivery in ** on 7/25/24. Which was well after the expected delivery timeframe. Surprise. A NY registered freighter delivered only half of my items which included boxes of original framed art work, moms Royal Daulton china, irreplaceable heirlooms, and furniture. Then I began the Claims process online. This is a sketchy company as they make it difficult to fill in lengthy details in forms online. Multiple attempts to complete them took hours then they would get deleted. Don't try to call them as they have a friendly automated answering system that puts you on hold for 10 minutes then abruptly drops your call. I called about 20 times, same each time. I emailed and requested forms to be mailed to me. These emails had automated responses. Finally ***** was able to have them mail the forms. These were filled out by me and returned through Certified mail then second time through Registered mail. Today I am informed that after their review, Direct Relocation is willing to pay me $75! The value and weight of items is easily $10,000. Not to mention I paid for delivery of twice as many items than they delivered. I wasn't even seeking damages for items I did receive. They wrapped items in shipping blankets to take to warehouse then removed those blankets. Some had their coded stickers on them so easy to see how that system falls apart. I give them a 1 rating for their friendly demeanor as they rob you blind.