Aug 04, 2025
Excellent from start to finish!!!!!
I recently moved from a small two-bedroom rental into a newly built townhouse. The amount of stuff I had was honestly more than I expected, but the movers didn't seem fazed at all. They worked steadily, handled everything carefully, and kept a great attitude. Nothing got scratched or misplaced. It was such a relief to have a crew that knew exactly what they were doing.
Jul 29, 2025
Long distance move from NJ to TN
Cross Country Movers (CCM), also operating under the name “Moving and Storage” in South Florida, is not a moving company but a broker—a fact they fail to clearly disclose. I was referred to CCM through 2Movers.com while preparing to relocate from New Jersey to Tennessee. The initial interaction was promising: the sales representative was friendly, knowledgeable, and provided a quote based on my inventory, including a 600 lb safe that required specialized equipment. I was assured they had the necessary tools and capabilities. We scheduled the pickup for June 25, with June 26 as a backup. Two days prior, I had to initiate contact to confirm the date. During the inventory review, the volume increased by 175 cubic feet, which I accepted, but the rate per cubic foot was also raised by 11% without prior notice—cited as a labor adjustment. The pickup was first delayed to June 26 without explanation, despite no rain issues. I will concede that there was a heat wave that Mon through Wed, but that was not the reason given for the delay. The truck was then supposed to arrive at 4pm, but it arrived 30 min late. Oddly, two of the movers arrived on time. Contrary to CCM’s claims, the truck was a third-party rental, not CCM or “Moving and Storage SF” branded, and the crew was neither uniformed nor CCM employees. The driver had just met the laborers that day and paid them in cash. While the crew handled the items with care, the promised equipment for moving the safe was not provided. The team attempted to lift the safe manually, which was unsafe, so I had to leave it behind and will have to arrange for a new, separate transport. Due to volume limits, I had to leave some furniture behind. After loading, we completed paperwork and scheduled delivery no later than July 5. Unfortunately, the delivery process was equally disorganized. I received conflicting updates, and the delivery date shifted multiple times, ultimately landing on July 5. Upon arrival, the truck was not the original one used for pickup, indicating my belongings were transferred without my knowledge or supervision. Payment was required in cash or money order before unloading—no secure payment options were accepted. This led to a tense situation that required police involvement to ensure my items were released. The handling of my belongings during the transfer was careless. Boxes marked “Do Not Stack” were crushed under heavy items, and other customers’ items were mixed in with mine. I had to personally oversee the unloading to ensure proper placement in storage. Conclusion: I cannot recommend Cross Country Movers. Their lack of transparency, use of third-party contractors, poor communication, and mishandling of items made this a highly stressful experience. I strongly advise verifying that any moving company you hire owns its trucks and employs its own trained staff.
Nov 29, 2024
Happy to Hire them
Their movers recently helped me move into my new apartment and they did an outstanding job. I needed a lot of assistance (with lifting and packing heavy items) since I was moving alone and the team did not disappoint. They disassembled my bulky furniture and packed it thoroughly with thick cloth and blankets. The delivery was within the quoted time and they even helped me set up the new place. I cannot stop raving about my experience!
Mar 29, 2025
Unforgettable Experience
The entire experience was first-rate. The movers were so well-organised and meticulous with their packaging that the whole operation went off without a hitch.
Jan 07, 2026
Best experience so far!
Details are the most important part of a move because of sentiments pertaining to your items. Cross Country Movers are very aware of this fact & treat everything as it were their own. I highly recommend them if you care about your possessions. Best experience so far!
Mar 30, 2026
We will absolutely be using them again!
The crew that handled our furniture were efficient and kind and did an amazing job! They took great care of how to get the furniture in and around our existing stuff and were very thoughtful. We will absolutely be using them again!
Aug 30, 2026
They were all diligent, hardworking, professional,
They were all diligent, hardworking, professional, and went the extra mile to make sure the move was as smooth and safe as possible for us. I was very impressed by the team and how they tackled any potential logistical problem across both locations. Would definitely recommend them to any other LA movers looking for someone reliable!
Sep 02, 2025
It was a relief that all went so smoothly.
I had a state-to-state relocation with Cross Country Movers, and it was excellent. The movers worked carefully, communicated updates, and delivered on time. Everything was intact, and the entire process felt organized and professional from beginning to end.
Mar 03, 2024
Poor estimate and poor communication
There are a few companies using this name. The company with the PA address is the SCAM company. They quote you very low and when they have all your possessions held hostage, they triple your price. I'm talking several thousands. Then they promise a 2 day delivery and when you show up at your empty house, they are nowhere to be found. They stop answering the phone and send you an email that says they have 21 days to make delivery. Meanwhile I'm in an empty house after spending much money on motel rooms. I had to buy a mattress, pillows, blankets, kitchen essentials, clothes, toiletries, a TV to keep from losing my mind while everything I own is MIA. Please heed the reviews. This is a complete scam company.
Jun 11, 2026
Highly recommend!
They arrived right on time and worked quickly and efficiently from start to finish. Their skill and attention to detail when loading the U-Haul were truly impressive — they maximized every inch of space in the truck. They were also very respectful of the property, carefully protecting the floors and walls throughout the entire process. Highly recommend!
