May 14, 2025
The crew was polite!!!
I was nervous about moving across the country, but this firm made it easy. They were punctual, wrapped my gadgets and glass cookware, and assisted me in unpacking when I arrived. Each mover answered my endless questions politely and quickly. I made the best decision by choosing them.
Jul 29, 2025
Long distance move from NJ to TN
Cross Country Movers (CCM), also operating under the name “Moving and Storage” in South Florida, is not a moving company but a broker—a fact they fail to clearly disclose. I was referred to CCM through 2Movers.com while preparing to relocate from New Jersey to Tennessee. The initial interaction was promising: the sales representative was friendly, knowledgeable, and provided a quote based on my inventory, including a 600 lb safe that required specialized equipment. I was assured they had the necessary tools and capabilities. We scheduled the pickup for June 25, with June 26 as a backup. Two days prior, I had to initiate contact to confirm the date. During the inventory review, the volume increased by 175 cubic feet, which I accepted, but the rate per cubic foot was also raised by 11% without prior notice—cited as a labor adjustment. The pickup was first delayed to June 26 without explanation, despite no rain issues. I will concede that there was a heat wave that Mon through Wed, but that was not the reason given for the delay. The truck was then supposed to arrive at 4pm, but it arrived 30 min late. Oddly, two of the movers arrived on time. Contrary to CCM’s claims, the truck was a third-party rental, not CCM or “Moving and Storage SF” branded, and the crew was neither uniformed nor CCM employees. The driver had just met the laborers that day and paid them in cash. While the crew handled the items with care, the promised equipment for moving the safe was not provided. The team attempted to lift the safe manually, which was unsafe, so I had to leave it behind and will have to arrange for a new, separate transport. Due to volume limits, I had to leave some furniture behind. After loading, we completed paperwork and scheduled delivery no later than July 5. Unfortunately, the delivery process was equally disorganized. I received conflicting updates, and the delivery date shifted multiple times, ultimately landing on July 5. Upon arrival, the truck was not the original one used for pickup, indicating my belongings were transferred without my knowledge or supervision. Payment was required in cash or money order before unloading—no secure payment options were accepted. This led to a tense situation that required police involvement to ensure my items were released. The handling of my belongings during the transfer was careless. Boxes marked “Do Not Stack” were crushed under heavy items, and other customers’ items were mixed in with mine. I had to personally oversee the unloading to ensure proper placement in storage. Conclusion: I cannot recommend Cross Country Movers. Their lack of transparency, use of third-party contractors, poor communication, and mishandling of items made this a highly stressful experience. I strongly advise verifying that any moving company you hire owns its trucks and employs its own trained staff.
Nov 26, 2025
Their pricing was fair,
I recently used Cross Country Movers for a local move and was thoroughly impressed with their service. The 4-man team was not only highly efficient but also completed the move in significantly less time than estimated—finishing in 5 hours instead of the quoted 7. That meant I actually paid LESS than expected—when does that ever happen??? After several moves over the years, this was the first time everything arrived without damage and without any surprise charges. Their pricing was fair, and was able to book them on fairly short notice, and they were on-time - which was critical as we had to schedule a loading dock and freight elevator at our new apartment.
Jun 08, 2026
Highly recommend them if you need to move.
Cross Country Movers got back to me quickly, outlined what to expect, reasonable prices, and we booked with ease. Their movers arrived on time, were professional, and were some of the quickest movers we've had! They climbed stairs and still managed to get us fully moved into our unit in 2 hours! Highly recommend them if you need to move.
Jan 12, 2026
Highly recommended
I just had a fantastic move! The price was reasonable, and not a surprise, the movers, Alfonso and Anderson, were punctual, hard workers, professional, and friendly! I moved from Selah to Olympia, it took 2 days, between my apartment move and my storage unit move, and the experience was a great one. Highly recommended
Dec 25, 2024
very smoothly and tension-free
I had a studio apartment with narrow hallways, and I was worried my large dresser wouldn’t make it out. The movers calmly measured the doorframe, removed the dresser drawers, and carried it out piece by piece. They reassured me the whole time, saying, “We’ve got this.” At my new place, they reassembled it perfectly.
Aug 01, 2026
The movers were professional
The movers were professional and made sure all the items are placed in the right place and also helped with disassembly and assembly of the large furniture like sofa and bed frame.
Dec 09, 2025
couldn't be happier with their service.
I highly recommend Cross Country Movers for anyone planning a move. This was my second time using their services, and once again, they exceeded my expectations. Their team is professional, efficient, and their prices are reasonable. They made my move hassle-free and I couldn't be happier with their service.
Sep 12, 2025
Trustworthy Movers
I was surprised at how quiet and efficient the movers worked. They moved steadily without wasting time, but never rushed the process. Everything was packed with precision, making the whole move feel effortless.
Sep 02, 2026
The company was also incredibly flexible
The company was also incredibly flexible when I needed to reschedule and adjust my move time. Throughout the process, they kept me informed with reminder notifications and confirmation calls, which made everything much less stressful. On moving day, the crew called ahead to let me know when they were on the way and arrived exactly when expected. The movers themselves were outstanding. They came prepared with dollies, moving blankets, and wrapping materials, and they took great care to protect my belongings. What impressed me most was how fast they worked while still being extremely careful with every item. Even things I hadn't wrapped myself were properly protected before being moved. Communication didn't stop once the truck was loaded. During unloading, they continually checked with me to make sure items were being placed where I wanted them and were happy to accommodate requests. They made the entire process efficient and stress-free. The payment process was simple, the final cost was exactly within the range I was quoted, and the service was worth every penny.