Jul 29, 2025
Long distance move from NJ to TN
Cross Country Movers (CCM), also operating under the name “Moving and Storage” in South Florida, is not a moving company but a broker—a fact they fail to clearly disclose. I was referred to CCM through 2Movers.com while preparing to relocate from New Jersey to Tennessee. The initial interaction was promising: the sales representative was friendly, knowledgeable, and provided a quote based on my inventory, including a 600 lb safe that required specialized equipment. I was assured they had the necessary tools and capabilities. We scheduled the pickup for June 25, with June 26 as a backup. Two days prior, I had to initiate contact to confirm the date. During the inventory review, the volume increased by 175 cubic feet, which I accepted, but the rate per cubic foot was also raised by 11% without prior notice—cited as a labor adjustment. The pickup was first delayed to June 26 without explanation, despite no rain issues. I will concede that there was a heat wave that Mon through Wed, but that was not the reason given for the delay. The truck was then supposed to arrive at 4pm, but it arrived 30 min late. Oddly, two of the movers arrived on time. Contrary to CCM’s claims, the truck was a third-party rental, not CCM or “Moving and Storage SF” branded, and the crew was neither uniformed nor CCM employees. The driver had just met the laborers that day and paid them in cash. While the crew handled the items with care, the promised equipment for moving the safe was not provided. The team attempted to lift the safe manually, which was unsafe, so I had to leave it behind and will have to arrange for a new, separate transport. Due to volume limits, I had to leave some furniture behind. After loading, we completed paperwork and scheduled delivery no later than July 5. Unfortunately, the delivery process was equally disorganized. I received conflicting updates, and the delivery date shifted multiple times, ultimately landing on July 5. Upon arrival, the truck was not the original one used for pickup, indicating my belongings were transferred without my knowledge or supervision. Payment was required in cash or money order before unloading—no secure payment options were accepted. This led to a tense situation that required police involvement to ensure my items were released. The handling of my belongings during the transfer was careless. Boxes marked “Do Not Stack” were crushed under heavy items, and other customers’ items were mixed in with mine. I had to personally oversee the unloading to ensure proper placement in storage. Conclusion: I cannot recommend Cross Country Movers. Their lack of transparency, use of third-party contractors, poor communication, and mishandling of items made this a highly stressful experience. I strongly advise verifying that any moving company you hire owns its trucks and employs its own trained staff.
Jan 10, 2026
Highly recommended!
The crew was wonderful. They arrived on time, worked hard and fast. I moved many times and this was by far the best mover’s service I have ever had! Highly recommended!
Jun 30, 2025
I would hire them again in a heartbeat!
The elderly folks in my life were getting ready to sell the house they would lived in for over four decades. I had doubts about the movers' capacity to coordinate everything, but they did an incredible job. They handled fragile items with care, whispered to my parents, and moved slowly. They paused and reassured my worried mother that everything would be fine when she started to cry. Such understanding is priceless.
Aug 20, 2026
. I would recommend them to anyone.
I had a fantastic experience using Cross Country Movers for my local move to LIC from Manhattan. Marko and Luka arrived promptly, worked fast, were polite/friendly and left no mess or damage. The value of the service was terrific and they provided the necessary COIs very quickly. I would recommend them to anyone.
Sep 12, 2025
Trustworthy Movers
I was surprised at how quiet and efficient the movers worked. They moved steadily without wasting time, but never rushed the process. Everything was packed with precision, making the whole move feel effortless.
Feb 01, 2026
Thanks for simplifying our move.
The team then moved large, cumbersome items from another household to the new house. The items included an antique upright grand piano. This move was also completed flawlessly. We appreciate the effort and care of the team in completing all parts of this move. Thanks for simplifying our move.
May 14, 2025
The crew was polite!!!
I was nervous about moving across the country, but this firm made it easy. They were punctual, wrapped my gadgets and glass cookware, and assisted me in unpacking when I arrived. Each mover answered my endless questions politely and quickly. I made the best decision by choosing them.
Sep 11, 2026
Overall we were very pleased with our move.
Overall we were very pleased with our move. The company communicated with us every step of the move and so did the truck driver/movers. They were very transparent and flexible with pick up and delivery dates to accommodate to our travel schedule. Would recommend this company to anyone.
Jul 31, 2026
Would 100% recommend them!
Bogdan and Andrei were fantastic! They were on time, very professional and friendly, and packed everything very carefully. When they moved all of my furniture they made sure each piece was exactly where I wanted it. They also made sure all of my furniture was put back together exactly the way it was before. Would 100% recommend them!
Apr 18, 2025
We wish you all the very best!
My glass dining table was a source of concern for me. After carefully covering it with thick padding, Thomas and his team secured it. Unharmed, it arrived. Highly recommended Cross Country Movers
