Jul 29, 2025
Long distance move from NJ to TN
Cross Country Movers (CCM), also operating under the name “Moving and Storage” in South Florida, is not a moving company but a broker—a fact they fail to clearly disclose. I was referred to CCM through 2Movers.com while preparing to relocate from New Jersey to Tennessee. The initial interaction was promising: the sales representative was friendly, knowledgeable, and provided a quote based on my inventory, including a 600 lb safe that required specialized equipment. I was assured they had the necessary tools and capabilities. We scheduled the pickup for June 25, with June 26 as a backup. Two days prior, I had to initiate contact to confirm the date. During the inventory review, the volume increased by 175 cubic feet, which I accepted, but the rate per cubic foot was also raised by 11% without prior notice—cited as a labor adjustment. The pickup was first delayed to June 26 without explanation, despite no rain issues. I will concede that there was a heat wave that Mon through Wed, but that was not the reason given for the delay. The truck was then supposed to arrive at 4pm, but it arrived 30 min late. Oddly, two of the movers arrived on time. Contrary to CCM’s claims, the truck was a third-party rental, not CCM or “Moving and Storage SF” branded, and the crew was neither uniformed nor CCM employees. The driver had just met the laborers that day and paid them in cash. While the crew handled the items with care, the promised equipment for moving the safe was not provided. The team attempted to lift the safe manually, which was unsafe, so I had to leave it behind and will have to arrange for a new, separate transport. Due to volume limits, I had to leave some furniture behind. After loading, we completed paperwork and scheduled delivery no later than July 5. Unfortunately, the delivery process was equally disorganized. I received conflicting updates, and the delivery date shifted multiple times, ultimately landing on July 5. Upon arrival, the truck was not the original one used for pickup, indicating my belongings were transferred without my knowledge or supervision. Payment was required in cash or money order before unloading—no secure payment options were accepted. This led to a tense situation that required police involvement to ensure my items were released. The handling of my belongings during the transfer was careless. Boxes marked “Do Not Stack” were crushed under heavy items, and other customers’ items were mixed in with mine. I had to personally oversee the unloading to ensure proper placement in storage. Conclusion: I cannot recommend Cross Country Movers. Their lack of transparency, use of third-party contractors, poor communication, and mishandling of items made this a highly stressful experience. I strongly advise verifying that any moving company you hire owns its trucks and employs its own trained staff.
Aug 25, 2026
I will definitely use them again
Justin’s team did an AMAZING JOB!! They were fast, efficient and the price was very reasonable. I will definitely use them again and request Justin specifically!
Apr 18, 2025
We wish you all the very best!
My glass dining table was a source of concern for me. After carefully covering it with thick padding, Thomas and his team secured it. Unharmed, it arrived. Highly recommended Cross Country Movers
Jul 15, 2026
They were punctual, professional, efficient, and careful.
They were punctual, professional, efficient, and careful. I appreciated their knowledge and experience with different types of California homes, as they knew right away the options to handle situations. Sadly, my couch was too big to fit through the door at the new spot, but not for lack of trying! They took the door off the hinges, investigated pulling it up from the balcony with straps, etc! Alas, when we decided nothing would work, Bogdan gladly took it back downstairs for me and parked it in my parking spot. They were extremely helpful, but also mindful of the time and cost throughout. I sure hope I don't move again anytime soon LOL but when I do, I'm calling Cross Country Movers
Jun 22, 2026
10/10 strong recommend.
It was a tough job, but they were totally friendly, very can-do, efficient, and arrived at our new location within minutes of when they said they would. And the price was extremely competitive! Have cash on hand to tip your Cross Country Movers crew — they earn every dollar! 10/10 strong recommend.
May 09, 2025
Super heroes of moving
I’ve had movers be careless in the past, so I was skeptical. But this company restored my faith. They walked us through the process, double-checked fragile items, and used extra padding without me even asking. All my things arrived unharmed. I couldn’t be more thankful to them!
Nov 19, 2025
would recommend this service to my friends and family!!!
Wow!!! What a stress free and pleasant experience!!! I never knew moving could be so easy! Jorge, Daifer and Miguel were my movers, they were extremely professional and friendly! They arrived perfectly on time and immediately got to work! All of my items were wrapped and handled with care! No scratches on my furniture or scuffs left on my floors or walls - so I am happy!! 10 out of 10 would recommend this service to my friends and family!!!
Mar 05, 2025
BAD PEOPLE!
Their quote was significantly lower than what I ended up paying. In addition, they billed me for the extra time as the transfer took significantly longer than expected. In addition, they scuffed my wooden floors.
Dec 24, 2024
they handled everything very well.
Maxwell and Anderson were excellent! They accommodated my last-minute move without any issues. They are a huge help all around and provide wonderful customer service! This company has provided me with dependable, competent service for the past two years.
May 04, 2026
I highly recommend this place because of her excellent customer service.
I had a great experience thanks to the storage manager Marielle. She helped me find an affordable option and even made sure I got the perfect size at the last minute. She was patient, helpful, and really cared about making sure everything worked out. I highly recommend this place because of her excellent customer service.
