Jul 29, 2025
Long distance move from NJ to TN
Cross Country Movers (CCM), also operating under the name “Moving and Storage” in South Florida, is not a moving company but a broker—a fact they fail to clearly disclose. I was referred to CCM through 2Movers.com while preparing to relocate from New Jersey to Tennessee. The initial interaction was promising: the sales representative was friendly, knowledgeable, and provided a quote based on my inventory, including a 600 lb safe that required specialized equipment. I was assured they had the necessary tools and capabilities. We scheduled the pickup for June 25, with June 26 as a backup. Two days prior, I had to initiate contact to confirm the date. During the inventory review, the volume increased by 175 cubic feet, which I accepted, but the rate per cubic foot was also raised by 11% without prior notice—cited as a labor adjustment. The pickup was first delayed to June 26 without explanation, despite no rain issues. I will concede that there was a heat wave that Mon through Wed, but that was not the reason given for the delay. The truck was then supposed to arrive at 4pm, but it arrived 30 min late. Oddly, two of the movers arrived on time. Contrary to CCM’s claims, the truck was a third-party rental, not CCM or “Moving and Storage SF” branded, and the crew was neither uniformed nor CCM employees. The driver had just met the laborers that day and paid them in cash. While the crew handled the items with care, the promised equipment for moving the safe was not provided. The team attempted to lift the safe manually, which was unsafe, so I had to leave it behind and will have to arrange for a new, separate transport. Due to volume limits, I had to leave some furniture behind. After loading, we completed paperwork and scheduled delivery no later than July 5. Unfortunately, the delivery process was equally disorganized. I received conflicting updates, and the delivery date shifted multiple times, ultimately landing on July 5. Upon arrival, the truck was not the original one used for pickup, indicating my belongings were transferred without my knowledge or supervision. Payment was required in cash or money order before unloading—no secure payment options were accepted. This led to a tense situation that required police involvement to ensure my items were released. The handling of my belongings during the transfer was careless. Boxes marked “Do Not Stack” were crushed under heavy items, and other customers’ items were mixed in with mine. I had to personally oversee the unloading to ensure proper placement in storage. Conclusion: I cannot recommend Cross Country Movers. Their lack of transparency, use of third-party contractors, poor communication, and mishandling of items made this a highly stressful experience. I strongly advise verifying that any moving company you hire owns its trucks and employs its own trained staff.
Sep 28, 2026
had an incredible experience
had an incredible experience from the first call though the end of the day. I had all of my questions answered up front. The team reached out when they were on the way and showed up when they said they would. Jorge, Jair, and Duberli were great to work with! They worked so well it seemed like they had worked together for years. They were able to anticipate the needs of each other and prepared the next piece of furniture while the others were busy.
Jan 25, 2026
Good Job
The team of 4 movers showed up on time, were very professional, asked questions about my expectations and did everything to exceed my expectations during packing and moving from the old home and unpacking and furniture placement in the new home. During the move, I received a few texts from their customer service team to see how things were going and I really appreciated the real time follow-up.
Dec 25, 2024
very smoothly and tension-free
I had a studio apartment with narrow hallways, and I was worried my large dresser wouldn’t make it out. The movers calmly measured the doorframe, removed the dresser drawers, and carried it out piece by piece. They reassured me the whole time, saying, “We’ve got this.” At my new place, they reassembled it perfectly.
Oct 23, 2023
If I could do zero star I would
They do not properly take care of your items. Most of your stuff will be broken, stolen, or just downright filthy. Please go use someone else if you actually want to get your stuff as is. Then when you try to get a claim for your items they give you the run around. They subcontract out so there’s no communication or any accountability.
Apr 07, 2025
Den of Theives
Don’t ever give a deposit. They subcontract amateurs. They will hire cheap unprofessional laborers who do not know how to move anything. They will be cheat you out of money, and damage most of your stuff. There is no customer service and they will not answer calls once they have your money. Stay away. Use a known professional moving company. Never give a deposit unless they did the quote in person at your home, which they will not do. First red flag.
May 22, 2025
My hats off to you!
After years in the same condo, my parents were downsizing, and I wanted it to go smoothly for them. The movers I hired from this company arrived early, explained everything clearly, and treated my parents’ belongings with so much care and respect. They even took the time to reassemble furniture at the new place. My parents were comfortable the entire time, which meant everything to me. Absolutely recommended!
Feb 19, 2026
100% would recommend and would use again!!
Super helpful and strong workers, they mean business! Anything that needs to be taken apart and reassembled at the new place, they’ll do it all and one way or another they will get you moved in nicely. Such friendly workers, we got them some lunch as well as an extra thanks. 100% would recommend and would use again!!
Apr 22, 2026
We highly recommend this team for any move.
The Cross Country Movers team of Ante, Marcus P., and Fanty worked incredibly hard while being exceptionally careful throughout our move. They executed the plan we discussed flawlessly and stayed focused until the job was fully complete. We highly recommend this team for any move.
Nov 16, 2025
Very happy with their work.
I’ve used Cross Country Movers twice - once for a personal move and recently for an office move and had positive experiences both times. For this most recent move, they showed-up on time and handled our office furniture and marketing materials with care. The crew chief Rob did such a good job packing our storage unit that we were able to cancel the order for a second one. Very happy with their work.
