Oct 24, 2023
Just Horrible
I used this company last year to move me to Texas. They showed up late destroyed my stuff they took money from me for cheap boxes and now they said a year later I would get a 62.00 refund my purse cost more than that. And per Mrs M my money would beHere by the 19 well it’s the 24 still no refund. I am going to complain toDOT This is a horrible company don’t use them
Jul 29, 2025
Long distance move from NJ to TN
Cross Country Movers (CCM), also operating under the name “Moving and Storage” in South Florida, is not a moving company but a broker—a fact they fail to clearly disclose. I was referred to CCM through 2Movers.com while preparing to relocate from New Jersey to Tennessee. The initial interaction was promising: the sales representative was friendly, knowledgeable, and provided a quote based on my inventory, including a 600 lb safe that required specialized equipment. I was assured they had the necessary tools and capabilities. We scheduled the pickup for June 25, with June 26 as a backup. Two days prior, I had to initiate contact to confirm the date. During the inventory review, the volume increased by 175 cubic feet, which I accepted, but the rate per cubic foot was also raised by 11% without prior notice—cited as a labor adjustment. The pickup was first delayed to June 26 without explanation, despite no rain issues. I will concede that there was a heat wave that Mon through Wed, but that was not the reason given for the delay. The truck was then supposed to arrive at 4pm, but it arrived 30 min late. Oddly, two of the movers arrived on time. Contrary to CCM’s claims, the truck was a third-party rental, not CCM or “Moving and Storage SF” branded, and the crew was neither uniformed nor CCM employees. The driver had just met the laborers that day and paid them in cash. While the crew handled the items with care, the promised equipment for moving the safe was not provided. The team attempted to lift the safe manually, which was unsafe, so I had to leave it behind and will have to arrange for a new, separate transport. Due to volume limits, I had to leave some furniture behind. After loading, we completed paperwork and scheduled delivery no later than July 5. Unfortunately, the delivery process was equally disorganized. I received conflicting updates, and the delivery date shifted multiple times, ultimately landing on July 5. Upon arrival, the truck was not the original one used for pickup, indicating my belongings were transferred without my knowledge or supervision. Payment was required in cash or money order before unloading—no secure payment options were accepted. This led to a tense situation that required police involvement to ensure my items were released. The handling of my belongings during the transfer was careless. Boxes marked “Do Not Stack” were crushed under heavy items, and other customers’ items were mixed in with mine. I had to personally oversee the unloading to ensure proper placement in storage. Conclusion: I cannot recommend Cross Country Movers. Their lack of transparency, use of third-party contractors, poor communication, and mishandling of items made this a highly stressful experience. I strongly advise verifying that any moving company you hire owns its trucks and employs its own trained staff.
May 18, 2026
great moving experience.
I had a great experience with Cross Country Movers Issac and Q were very helpful moving my belongings to my new location. They were very friendly and took extra care in making sure the move was being completed as smooth as possible. Would highly recommend them for a great moving experience.
Dec 25, 2024
very smoothly and tension-free
I had a studio apartment with narrow hallways, and I was worried my large dresser wouldn’t make it out. The movers calmly measured the doorframe, removed the dresser drawers, and carried it out piece by piece. They reassured me the whole time, saying, “We’ve got this.” At my new place, they reassembled it perfectly.
Jan 25, 2026
Good Job
The team of 4 movers showed up on time, were very professional, asked questions about my expectations and did everything to exceed my expectations during packing and moving from the old home and unpacking and furniture placement in the new home. During the move, I received a few texts from their customer service team to see how things were going and I really appreciated the real time follow-up.
Apr 28, 2026
I would absolutely recommend Cross Country Movers
I had a great experience and felt worry-free the entire time. They were in touch often in the days and weeks leading up to my move; and on the day of, even given a slight timing delay, they made up for it by bringing an extra team member to help the process go quicker. Everything was handled professionally, and their pricing is excellent. I would absolutely recommend Cross Country Movers .
Aug 15, 2026
Good Job
I recently used Cross Country Movers for a full office move from our old space in downtown Ephrata to a new location just outside town, and I couldn’t be happier with the experience. From the initial quote to the final box unpacked, everything went smoothly and professionally. The team arrived right on time, fully prepared with all the necessary equipment—padding, dollies, and even specialized crates for our sensitive office electronics and furniture. They handled everything with care, ensuring no dings or scratches on our desks, chairs, or filing cabinets. What impressed me most was their efficiency; they disassembled and reassembled our modular workstations without a hitch, and they even helped organize the cables for our IT setup to minimize downtime.
Apr 08, 2025
A Dream Team.
Top-quality service! They worked quickly without compromising care, and all our fragile items arrived in pristine condition. Awesome team!
Jul 23, 2026
the best moving experience I've had so far.
What really stood out was how organized and efficient they were. Everything went smoothly, and they made what is usually a stressful day feel easy and seamless. It was, without a doubt, the best moving experience I've had so far.
Feb 05, 2026
super helpful
Forest was super helpful in providing a quote and assisting in the scheduling of our move. Provided additional details which were helpful. Our crews both days were great! They were friendly and efficient, helpful too. Company was even able to store all our stuff for a couple days as well.
