May 14, 2025
The crew was polite!!!
I was nervous about moving across the country, but this firm made it easy. They were punctual, wrapped my gadgets and glass cookware, and assisted me in unpacking when I arrived. Each mover answered my endless questions politely and quickly. I made the best decision by choosing them.
Jul 29, 2025
Long distance move from NJ to TN
Cross Country Movers (CCM), also operating under the name “Moving and Storage” in South Florida, is not a moving company but a broker—a fact they fail to clearly disclose. I was referred to CCM through 2Movers.com while preparing to relocate from New Jersey to Tennessee. The initial interaction was promising: the sales representative was friendly, knowledgeable, and provided a quote based on my inventory, including a 600 lb safe that required specialized equipment. I was assured they had the necessary tools and capabilities. We scheduled the pickup for June 25, with June 26 as a backup. Two days prior, I had to initiate contact to confirm the date. During the inventory review, the volume increased by 175 cubic feet, which I accepted, but the rate per cubic foot was also raised by 11% without prior notice—cited as a labor adjustment. The pickup was first delayed to June 26 without explanation, despite no rain issues. I will concede that there was a heat wave that Mon through Wed, but that was not the reason given for the delay. The truck was then supposed to arrive at 4pm, but it arrived 30 min late. Oddly, two of the movers arrived on time. Contrary to CCM’s claims, the truck was a third-party rental, not CCM or “Moving and Storage SF” branded, and the crew was neither uniformed nor CCM employees. The driver had just met the laborers that day and paid them in cash. While the crew handled the items with care, the promised equipment for moving the safe was not provided. The team attempted to lift the safe manually, which was unsafe, so I had to leave it behind and will have to arrange for a new, separate transport. Due to volume limits, I had to leave some furniture behind. After loading, we completed paperwork and scheduled delivery no later than July 5. Unfortunately, the delivery process was equally disorganized. I received conflicting updates, and the delivery date shifted multiple times, ultimately landing on July 5. Upon arrival, the truck was not the original one used for pickup, indicating my belongings were transferred without my knowledge or supervision. Payment was required in cash or money order before unloading—no secure payment options were accepted. This led to a tense situation that required police involvement to ensure my items were released. The handling of my belongings during the transfer was careless. Boxes marked “Do Not Stack” were crushed under heavy items, and other customers’ items were mixed in with mine. I had to personally oversee the unloading to ensure proper placement in storage. Conclusion: I cannot recommend Cross Country Movers. Their lack of transparency, use of third-party contractors, poor communication, and mishandling of items made this a highly stressful experience. I strongly advise verifying that any moving company you hire owns its trucks and employs its own trained staff.
May 31, 2026
Everything was handled with care.
The movers arrived to my home in Alabama in time and were very professional. I was called in advance to make me aware of the expected arrival time. The loading process was seamless and all my items were handled with care. Larry, Jeff, and Chris arrived promptly to my home in Kentucky and went straight to work. Asked me where I would like items placed before bringing in large items. I would highly recommend Cross Country Movers. Everything was handled with care.
Nov 15, 2025
I will use their service again.
The movers who helped were on time, professional, organized and price was decent. They did the job fast and with care. Unlike other movers they are available on holidays and were able to accommodate my move at short notice. I appreciate their prompt communication. I will use their service again.
Apr 10, 2026
you won’t be disappointed!
They were careful with my belongings, and we had some nice chats, while they were setting up everything for me. They even liked the playlist I had playing for them😝. If anyone is in looks for an efficient, quick, respectful company use Cross Country Movers. Ask for Dylan and Cameron, you won’t be disappointed!
Sep 24, 2026
Would recommend!
The team was excellent and did a great job. We also called last minute and were so glad they could squeeze us in. Paul was also super communicative and kept us in the loop on scheduling. Would recommend!
Jun 07, 2026
What a great experience with this company.
What a great experience with this company. I moved so many time in my life but this was the best experience I ever had. The way they take care of your items it’s amazing. Professionally wrapping do you get no damages. Crew were great very efficient, they worked non stop and I really appreciate them. My sister will be using them also for her move to Florida. Will recommend Amex to everyone. Thanks again to Henry and his tea for great service 👌👌
Oct 24, 2023
Just Horrible
I used this company last year to move me to Texas. They showed up late destroyed my stuff they took money from me for cheap boxes and now they said a year later I would get a 62.00 refund my purse cost more than that. And per Mrs M my money would beHere by the 19 well it’s the 24 still no refund. I am going to complain toDOT This is a horrible company don’t use them
Dec 20, 2024
Problem Solver
The organized and efficient team meticulously labeled boxes and created a floor plan for my new office, ensuring everything landed in the right place. They quickly set up furniture and unpacked boxes, minimizing disruption to my workday. This moving company made the office transition smooth, getting my employees back to work in no time.
Jul 31, 2026
Would 100% recommend them!
Bogdan and Andrei were fantastic! They were on time, very professional and friendly, and packed everything very carefully. When they moved all of my furniture they made sure each piece was exactly where I wanted it. They also made sure all of my furniture was put back together exactly the way it was before. Would 100% recommend them!