May 22, 2025
My hats off to you!
After years in the same condo, my parents were downsizing, and I wanted it to go smoothly for them. The movers I hired from this company arrived early, explained everything clearly, and treated my parents’ belongings with so much care and respect. They even took the time to reassemble furniture at the new place. My parents were comfortable the entire time, which meant everything to me. Absolutely recommended!
Mar 21, 2026
I recommend them without any reservation whatsoever
They arrived exactly on time and did not leave until the job was perfectly done. We will have a second move in four weeks to finish and complete the process and I am going to ask for Louis Olivo and his crew again there are perfect for what I was looking for. I recommend them without any reservation whatsoever
Jul 01, 2026
would use them again for our next move.
They worked fast and efficiently and were able to work with all our items no issues. Felt it was worth every penny having then help us with our move and removal of some items and organizing large items. They were friendly and fun to work with, would highly recommend Bill and Alex and Cross Country Movers anytime and would use them again for our next move.
Dec 14, 2024
Bloody basters
Horrible Experience - Avoid This Company! I can't express enough how terrible my experience with Cross Country Movers has been. From the start, the communication was absolutely dreadful. Once they picked up my stuff, I never heard a word from them. No updates, no tracking info, nothing. I had no idea where my belongings were or when they would arrive. The worst part? They completely overcharged me. The initial estimate was way lower than the final bill, and they tacked on extra, unexplained fees that were never mentioned during booking. It felt like they were just taking advantage of me at every turn. And now, even though it's been weeks, my stuff still isn't here! No one is giving me a clear answer or timeline. This company is a complete disaster and I wouldn't trust them with a single item, let alone an entire move. Do yourself a favor and find a reputable moving company. Cross Country Movers is an absolute nightmare. PS: I will write an complain everyday on here so people will know till my stuff come and all my stuff needs to come undamaged and nothing missing Sincerely ANTHONY WATKINS !!!
Apr 02, 2025
It was a solid overall professional move.
David and his colleagues were friendly and flexible with my schedule. I would use them again. It was a solid overall professional move.
Oct 24, 2023
Just Horrible
I used this company last year to move me to Texas. They showed up late destroyed my stuff they took money from me for cheap boxes and now they said a year later I would get a 62.00 refund my purse cost more than that. And per Mrs M my money would beHere by the 19 well it’s the 24 still no refund. I am going to complain toDOT This is a horrible company don’t use them
Feb 11, 2026
If you’re moving use them!!
This moving company is the BEST! Very friendly and super helpful right from the start. Moving day went great! No problems. The 3 guys that came to move were fast. I have one more move in a couple of months and will be using them again without a doubt. If you’re moving use them!!
Sep 02, 2026
The company was also incredibly flexible
The company was also incredibly flexible when I needed to reschedule and adjust my move time. Throughout the process, they kept me informed with reminder notifications and confirmation calls, which made everything much less stressful. On moving day, the crew called ahead to let me know when they were on the way and arrived exactly when expected. The movers themselves were outstanding. They came prepared with dollies, moving blankets, and wrapping materials, and they took great care to protect my belongings. What impressed me most was how fast they worked while still being extremely careful with every item. Even things I hadn't wrapped myself were properly protected before being moved. Communication didn't stop once the truck was loaded. During unloading, they continually checked with me to make sure items were being placed where I wanted them and were happy to accommodate requests. They made the entire process efficient and stress-free. The payment process was simple, the final cost was exactly within the range I was quoted, and the service was worth every penny.
Jul 29, 2025
Long distance move from NJ to TN
Cross Country Movers (CCM), also operating under the name “Moving and Storage” in South Florida, is not a moving company but a broker—a fact they fail to clearly disclose. I was referred to CCM through 2Movers.com while preparing to relocate from New Jersey to Tennessee. The initial interaction was promising: the sales representative was friendly, knowledgeable, and provided a quote based on my inventory, including a 600 lb safe that required specialized equipment. I was assured they had the necessary tools and capabilities. We scheduled the pickup for June 25, with June 26 as a backup. Two days prior, I had to initiate contact to confirm the date. During the inventory review, the volume increased by 175 cubic feet, which I accepted, but the rate per cubic foot was also raised by 11% without prior notice—cited as a labor adjustment. The pickup was first delayed to June 26 without explanation, despite no rain issues. I will concede that there was a heat wave that Mon through Wed, but that was not the reason given for the delay. The truck was then supposed to arrive at 4pm, but it arrived 30 min late. Oddly, two of the movers arrived on time. Contrary to CCM’s claims, the truck was a third-party rental, not CCM or “Moving and Storage SF” branded, and the crew was neither uniformed nor CCM employees. The driver had just met the laborers that day and paid them in cash. While the crew handled the items with care, the promised equipment for moving the safe was not provided. The team attempted to lift the safe manually, which was unsafe, so I had to leave it behind and will have to arrange for a new, separate transport. Due to volume limits, I had to leave some furniture behind. After loading, we completed paperwork and scheduled delivery no later than July 5. Unfortunately, the delivery process was equally disorganized. I received conflicting updates, and the delivery date shifted multiple times, ultimately landing on July 5. Upon arrival, the truck was not the original one used for pickup, indicating my belongings were transferred without my knowledge or supervision. Payment was required in cash or money order before unloading—no secure payment options were accepted. This led to a tense situation that required police involvement to ensure my items were released. The handling of my belongings during the transfer was careless. Boxes marked “Do Not Stack” were crushed under heavy items, and other customers’ items were mixed in with mine. I had to personally oversee the unloading to ensure proper placement in storage. Conclusion: I cannot recommend Cross Country Movers. Their lack of transparency, use of third-party contractors, poor communication, and mishandling of items made this a highly stressful experience. I strongly advise verifying that any moving company you hire owns its trucks and employs its own trained staff.
Jan 01, 2026
I was comfortable throughout the process.
What really impressed me was how smoothly everything was handled for such a big move—no surprises, no hidden fees, and my items arrived exactly when promised in perfect condition. The team was friendly, respectful, and went above and beyond to make sure I was comfortable throughout the process. If you’re looking for a moving company you can truly trust for a long-distance move, I highly recommend Cross Country Movers. They turned what could have been a stressful experience into a seamless and worry-free one.
