Moving company in Philadelphia, PA
When I called to complain about the issues, the customer service team was rude and dismissive. They talked over me, refused to let me explain the situation, and basically told me there was nothing they could do. I’ve never dealt with such poor service.
Cross Country Movers (CCM), also operating under the name “Moving and Storage” in South Florida, is not a moving company but a broker—a fact they fail to clearly disclose. I was referred to CCM through 2Movers.com while preparing to relocate from New Jersey to Tennessee. The initial interaction was promising: the sales representative was friendly, knowledgeable, and provided a quote based on my inventory, including a 600 lb safe that required specialized equipment. I was assured they had the necessary tools and capabilities. We scheduled the pickup for June 25, with June 26 as a backup. Two days prior, I had to initiate contact to confirm the date. During the inventory review, the volume increased by 175 cubic feet, which I accepted, but the rate per cubic foot was also raised by 11% without prior notice—cited as a labor adjustment. The pickup was first delayed to June 26 without explanation, despite no rain issues. I will concede that there was a heat wave that Mon through Wed, but that was not the reason given for the delay. The truck was then supposed to arrive at 4pm, but it arrived 30 min late. Oddly, two of the movers arrived on time. Contrary to CCM’s claims, the truck was a third-party rental, not CCM or “Moving and Storage SF” branded, and the crew was neither uniformed nor CCM employees. The driver had just met the laborers that day and paid them in cash. While the crew handled the items with care, the promised equipment for moving the safe was not provided. The team attempted to lift the safe manually, which was unsafe, so I had to leave it behind and will have to arrange for a new, separate transport. Due to volume limits, I had to leave some furniture behind. After loading, we completed paperwork and scheduled delivery no later than July 5. Unfortunately, the delivery process was equally disorganized. I received conflicting updates, and the delivery date shifted multiple times, ultimately landing on July 5. Upon arrival, the truck was not the original one used for pickup, indicating my belongings were transferred without my knowledge or supervision. Payment was required in cash or money order before unloading—no secure payment options were accepted. This led to a tense situation that required police involvement to ensure my items were released. The handling of my belongings during the transfer was careless. Boxes marked “Do Not Stack” were crushed under heavy items, and other customers’ items were mixed in with mine. I had to personally oversee the unloading to ensure proper placement in storage. Conclusion: I cannot recommend Cross Country Movers. Their lack of transparency, use of third-party contractors, poor communication, and mishandling of items made this a highly stressful experience. I strongly advise verifying that any moving company you hire owns its trucks and employs its own trained staff.
They do not properly take care of your items. Most of your stuff will be broken, stolen, or just downright filthy. Please go use someone else if you actually want to get your stuff as is. Then when you try to get a claim for your items they give you the run around. They subcontract out so there’s no communication or any accountability.
I cannot recommend Cross Country Movers enough! Everyone I interacted with from the first phone call to the final box moved was so helpful. I had a team of two, Matt and Chris, and they were wonderful. They were quick, friendly, and went above and beyond. They were so fast that they finished my move more quickly than expected, even after graciously putting my bed frame back together. If I move again, I will definitely be using them!
They made sure I was happy with the placement, adjusting it a few inches to the right... to the left... before moving on to the next cabinet. I would not hesitate to use Jeff and your company again! Thank you for the excellent service!!
Literally the WORST moving experience of my life! I moved from RI to FL. I was given an estimate then the day of the move I was told by the movers that the cost would be THOUSANDS more than quoted!!!! I didn't know what to do, they already had my stuff on the truck, our families flight to FL was about to leave, my lease was up on my apt so we had no where to go. I also needed to start my new job in 2 days. The movers for my car had already taken it. We didn;t know what to do. They said they were gonna dump our stuff on the street if we didnt pay. They knew they had control. We felt as if we had no choice. Then it took weeks and weeks to get our stuff and some things arrived broken! After many phone calls nothing was solved. This company is the WORST. DO NOT USE THEM!!
We were also on a tight schedule, and they absolutely delivered, getting us out of our condo and into our new home right on time. On top of that, they were all very friendly and easy to work with, which made a stressful day much smoother.
Very courteous and took great care of our belongings. They wrapped all of our furniture with care to ensure that it wasn’t scratched or damaged. They checked in with us multiple times throughout the move to see if we were satisfied with the progress and asked if we wanted them to adjust or move anything. Very professional and top notch. Cross Country Movers is my preferred mover.
My glass dining table was a source of concern for me. After carefully covering it with thick padding, Thomas and his team secured it. Unharmed, it arrived. Highly recommended Cross Country Movers
The elderly folks in my life were getting ready to sell the house they would lived in for over four decades. I had doubts about the movers' capacity to coordinate everything, but they did an incredible job. They handled fragile items with care, whispered to my parents, and moved slowly. They paused and reassured my worried mother that everything would be fine when she started to cry. Such understanding is priceless.
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Reviews summary
Recommended based on user reviews
What really impressed me was how smoothly everything was handled for such a big move—no surprises, no hidden fees, and my items arrived exactly when promised in perfect ... Read More
265 reviews
had an incredible experience from the first call though the end of the day. I had all of my questions answered up front. The team reached out when they were on the way ... Read More
Although I didn’t move forward, based on my experience from start to finish, I’m confident that had my plans continued, it would have been a great experience. Thank y ... Read More
The team and crew were very efficient, careful and professional. Led by Jesus who was friendly and attentive. Two things I would recommend is that the team bring their ow ... Read More
The team was excellent and did a great job. We also called last minute and were so glad they could squeeze us in. Paul was also super communicative and kept us in the loo ... Read More
They were speedy and efficient, while still carefully wrapping our furniture and gently transporting our boxes, especially those with fragile items. I can't say enough ab ... Read More
The movers arrived on time and were very organized. They handled all my belongings with care and ensured everything was packed securely. The team worked efficiently and c ... Read More
We had an odd job of moving my basement workshop out of a small basement with a narrow, winding stairwell. I have lots of heavy machinery, awkward parts, and bulky equipm ... Read More
Pedro, Cesar and Dulis where absolutely fantastic! Not only did they go the extra mile and take great care of our things but they were all professional, fast, efficient a ... Read More
Just had them finish unloading my furniture and I am very pleased with the three gentlemen that moved me. Professional and kind. I highly recommend hiring Two men and a t ... Read More
My most recent move was handled by Nate and Mo, and they were amazing. Professional, efficient, careful, and incredibly hardworking. They treated my belongings with care, ... Read More
Cross Country Movers is a fully licensed and insured moving company with a strong presence across Pennsylvania, providing trusted local, long-distance, and interstate moving services. With multiple service locations across the U.S., they help families and businesses relocate without stress — whether it’s nearby or nationwide.
As a verified mover listed on My Good Movers, Cross Country Movers actively manages its profile and engages with real customer reviews. This level of transparency builds trust and helps customers hire with confidence.
We Move To
Below are estimated price ranges for moves with Cross Country Movers. Actual costs may vary based on distance, complexity, and additional services.
Average Cost Details Not Provided by the CompanyAt My Good Movers, we believe peace of mind starts with verified credentials. Cross Country Movers holds all required registrations to legally operate both local and interstate moves.
Families and businesses across Pennsylvania trust Cross Country Movers for fast, safe, and stress-free moves.
At My Good Movers, we base our cost estimates on real customer data and verified pricing trends:
Yes, Cross Country Movers is a licensed and insured moving company. For interstate moves, they are registered with the U.S. Department of Transportation (USDOT) and comply with all federal regulations. You can verify their licensing on the FMCSA website for added peace of mind.
Cross Country Movers offers a range of services, including local and long-distance moving, packing, unpacking and storage solutions. Services may vary slightly by location; therefore, it's best to contact them directly for specific details about their offerings.
Cross Country Movers calculates your moving cost based on several factors, including the distance, total weight or volume of items, and any additional services requested (e.g., packing or storage). Some moves are priced hourly (local), while others are flat-rate or weight-based estimates (long-distance).
You can request a free quote from Cross Country Movers directly through this profile page by clicking “Get a Free Estimate” or contacting them directly by phone or email.
If any items are lost or damaged during your move with Cross Country Movers, you should notify the company immediately. They will guide you through their claims process. Be sure to review their liability coverage options before the move.
When choosing a moving company in Pennsylvania, start by checking if the company is properly licensed and insured for operations in that state. Look for verified customer reviews and transparent pricing. It’s also helpful to compare at least 2–3 movers in Pennsylvania to evaluate their reliability and experience.
Free estimate from licensed interstate movers or call our support team anytime.
