Jul 29, 2025
Long distance move from NJ to TN
Cross Country Movers (CCM), also operating under the name “Moving and Storage” in South Florida, is not a moving company but a broker—a fact they fail to clearly disclose. I was referred to CCM through 2Movers.com while preparing to relocate from New Jersey to Tennessee. The initial interaction was promising: the sales representative was friendly, knowledgeable, and provided a quote based on my inventory, including a 600 lb safe that required specialized equipment. I was assured they had the necessary tools and capabilities. We scheduled the pickup for June 25, with June 26 as a backup. Two days prior, I had to initiate contact to confirm the date. During the inventory review, the volume increased by 175 cubic feet, which I accepted, but the rate per cubic foot was also raised by 11% without prior notice—cited as a labor adjustment. The pickup was first delayed to June 26 without explanation, despite no rain issues. I will concede that there was a heat wave that Mon through Wed, but that was not the reason given for the delay. The truck was then supposed to arrive at 4pm, but it arrived 30 min late. Oddly, two of the movers arrived on time. Contrary to CCM’s claims, the truck was a third-party rental, not CCM or “Moving and Storage SF” branded, and the crew was neither uniformed nor CCM employees. The driver had just met the laborers that day and paid them in cash. While the crew handled the items with care, the promised equipment for moving the safe was not provided. The team attempted to lift the safe manually, which was unsafe, so I had to leave it behind and will have to arrange for a new, separate transport. Due to volume limits, I had to leave some furniture behind. After loading, we completed paperwork and scheduled delivery no later than July 5. Unfortunately, the delivery process was equally disorganized. I received conflicting updates, and the delivery date shifted multiple times, ultimately landing on July 5. Upon arrival, the truck was not the original one used for pickup, indicating my belongings were transferred without my knowledge or supervision. Payment was required in cash or money order before unloading—no secure payment options were accepted. This led to a tense situation that required police involvement to ensure my items were released. The handling of my belongings during the transfer was careless. Boxes marked “Do Not Stack” were crushed under heavy items, and other customers’ items were mixed in with mine. I had to personally oversee the unloading to ensure proper placement in storage. Conclusion: I cannot recommend Cross Country Movers. Their lack of transparency, use of third-party contractors, poor communication, and mishandling of items made this a highly stressful experience. I strongly advise verifying that any moving company you hire owns its trucks and employs its own trained staff.
Dec 25, 2024
very smoothly and tension-free
I had a studio apartment with narrow hallways, and I was worried my large dresser wouldn’t make it out. The movers calmly measured the doorframe, removed the dresser drawers, and carried it out piece by piece. They reassured me the whole time, saying, “We’ve got this.” At my new place, they reassembled it perfectly.
Apr 06, 2026
This was a top tier experience from day 1
This was a top tier experience from day 1! I STRONGLY RECOMMEND Cross Country Movers and HIGHLY recommend my crew. Thank you Davey, Kedrick, and Jeremiah for making an otherwise stressful experience enjoyable! Hope you each have a very happy Thanksgiving!
Mar 15, 2026
Great experience
Great experience with Zoran and Alex! They were professional, thorough kind and quick! Took great care of the move and so kind! If we move again will certainly use Cross Country Movers!!!
Jan 12, 2026
Highly recommended
I just had a fantastic move! The price was reasonable, and not a surprise, the movers, Alfonso and Anderson, were punctual, hard workers, professional, and friendly! I moved from Selah to Olympia, it took 2 days, between my apartment move and my storage unit move, and the experience was a great one. Highly recommended
Oct 24, 2023
Just Horrible
I used this company last year to move me to Texas. They showed up late destroyed my stuff they took money from me for cheap boxes and now they said a year later I would get a 62.00 refund my purse cost more than that. And per Mrs M my money would beHere by the 19 well it’s the 24 still no refund. I am going to complain toDOT This is a horrible company don’t use them
Sep 12, 2025
Poor estimate and poor communication
My rugs were rolled up without any protection, and now they have weird creases and some grease stains. I’m not sure if they dragged them through the street, but it sure looks like it.
Jun 14, 2026
From start to finish, 5 stars.
From start to finish, 5 stars. Highly recommend, will call them again for my next move. SOLD!! Family owned, professional, on time, good communication, follows directions, efficient, hard working polite staff. All things exactly as I wanted. Couldn’t ask for a better experience. Hats off to Michael/Josh and their crew!! Thanks to both John and Fernando for doing a stellar job!
Nov 15, 2025
I will use their service again.
The movers who helped were on time, professional, organized and price was decent. They did the job fast and with care. Unlike other movers they are available on holidays and were able to accommodate my move at short notice. I appreciate their prompt communication. I will use their service again.
Jul 22, 2026
team were amazing!
Second time using Cross Country Movers and we can't say enough good things about working with them. Top-notch, speedy service at an amazing price. Cost included couch and bed dis/assembly as well. Josh and his team were amazing!
