Jul 29, 2025
Long distance move from NJ to TN
Cross Country Movers (CCM), also operating under the name “Moving and Storage” in South Florida, is not a moving company but a broker—a fact they fail to clearly disclose. I was referred to CCM through 2Movers.com while preparing to relocate from New Jersey to Tennessee. The initial interaction was promising: the sales representative was friendly, knowledgeable, and provided a quote based on my inventory, including a 600 lb safe that required specialized equipment. I was assured they had the necessary tools and capabilities. We scheduled the pickup for June 25, with June 26 as a backup. Two days prior, I had to initiate contact to confirm the date. During the inventory review, the volume increased by 175 cubic feet, which I accepted, but the rate per cubic foot was also raised by 11% without prior notice—cited as a labor adjustment. The pickup was first delayed to June 26 without explanation, despite no rain issues. I will concede that there was a heat wave that Mon through Wed, but that was not the reason given for the delay. The truck was then supposed to arrive at 4pm, but it arrived 30 min late. Oddly, two of the movers arrived on time. Contrary to CCM’s claims, the truck was a third-party rental, not CCM or “Moving and Storage SF” branded, and the crew was neither uniformed nor CCM employees. The driver had just met the laborers that day and paid them in cash. While the crew handled the items with care, the promised equipment for moving the safe was not provided. The team attempted to lift the safe manually, which was unsafe, so I had to leave it behind and will have to arrange for a new, separate transport. Due to volume limits, I had to leave some furniture behind. After loading, we completed paperwork and scheduled delivery no later than July 5. Unfortunately, the delivery process was equally disorganized. I received conflicting updates, and the delivery date shifted multiple times, ultimately landing on July 5. Upon arrival, the truck was not the original one used for pickup, indicating my belongings were transferred without my knowledge or supervision. Payment was required in cash or money order before unloading—no secure payment options were accepted. This led to a tense situation that required police involvement to ensure my items were released. The handling of my belongings during the transfer was careless. Boxes marked “Do Not Stack” were crushed under heavy items, and other customers’ items were mixed in with mine. I had to personally oversee the unloading to ensure proper placement in storage. Conclusion: I cannot recommend Cross Country Movers. Their lack of transparency, use of third-party contractors, poor communication, and mishandling of items made this a highly stressful experience. I strongly advise verifying that any moving company you hire owns its trucks and employs its own trained staff.
Sep 02, 2025
It was a relief that all went so smoothly.
I had a state-to-state relocation with Cross Country Movers, and it was excellent. The movers worked carefully, communicated updates, and delivered on time. Everything was intact, and the entire process felt organized and professional from beginning to end.
Dec 16, 2025
I plan to use Cross Country Movers for any future moves.
Cross Country Movers is an excellent company to work with. Movers on both ends were efficient and handled my good with care. I moved from California to Dallas, and my items were delivered within a week of pick up. Nothing was missing or damaged. Communication from getting a quote, booking, payment, and delivery was consistent and I was kept informed regarding movement and delivery. I plan to use Cross Country Movers for any future moves.
Jul 21, 2026
They handled everything with care,
They handled everything with care, communicated clearly throughout the day, and worked efficiently without rushing. If you are looking for a reliable moving company in Phoenix for residential moving, packing services, apartment moves, or long-distance moving, I highly recommend them. It’s hard to find movers who are both professional and genuinely caring, but this team delivered on both. We would absolutely use them again for future moves.
Sep 22, 2026
would highly recommend their services.
The movers arrived on time and were very organized. They handled all my belongings with care and ensured everything was packed securely. The team worked efficiently and completed the move quickly. Communication throughout the process was excellent. Martin made sure everything was placed correctly at the destination. I would highly recommend their services.
Apr 18, 2025
We wish you all the very best!
My glass dining table was a source of concern for me. After carefully covering it with thick padding, Thomas and his team secured it. Unharmed, it arrived. Highly recommended Cross Country Movers
Mar 02, 2025
Useless
When I called to complain about the issues, the customer service team was rude and dismissive. They talked over me, refused to let me explain the situation, and basically told me there was nothing they could do. I’ve never dealt with such poor service.
Jun 14, 2026
From start to finish, 5 stars.
From start to finish, 5 stars. Highly recommend, will call them again for my next move. SOLD!! Family owned, professional, on time, good communication, follows directions, efficient, hard working polite staff. All things exactly as I wanted. Couldn’t ask for a better experience. Hats off to Michael/Josh and their crew!! Thanks to both John and Fernando for doing a stellar job!
Dec 17, 2024
The crew was polite!!!
Transferring from DE was a snap with these guys. Our furniture was in fantastic condition upon its return from the two weeks of storage, and the care we received was second to none. Since I am satisfied with their service, I have no qualms about recommending them to others.
Jan 29, 2026
A great team, highly recommend.
A great team, highly recommend. Moving is no fun, even in the best of circumstances, Andrew and his team made moving day much less stressful with great attitudes and diligent attention to handling and protecting our belongings.
