Choice Vanline

My mother hired Choice to move some sentimental items from Utah to Washington. They did not deliver her items and now will not take her calls. This place is a total and ... Read More My mother hired Choice to move some sentimental items from Utah to Washington. They did not deliver her items and now will not take her calls. This place is a total and complete scam. It has now been over a month and she has not received any of her items .

My mother is 80 yrs. old. She hired them to move some of her things from Utah to Washington. They were not expensive items, but they were priceless to her. Things from he ... Read More My mother is 80 yrs. old. She hired them to move some of her things from Utah to Washington. They were not expensive items, but they were priceless to her. Things from her children and grandchildren. Things from her late husband. Things that can not be replaced. They took her payment and never delivered. They will not answer her calls or emails. It turned out the address they gave in Saddle Brook, NJ is false. Everything about them is a scam. BEWARE!!!

The final unloading was rushed and did not follow the instructions we had provided. Furniture was placed in less convenient areas, and several boxes were left away from t ... Read More The final unloading was rushed and did not follow the instructions we had provided. Furniture was placed in less convenient areas, and several boxes were left away from their labeled rooms. We had to rearrange a number of things ourselves afterward. More attention to our instructions would have improved the experience.

The moving process took much longer than we had planned for. There were noticeable pauses between loading different groups of items, and the crew did not always seem coor ... Read More The moving process took much longer than we had planned for. There were noticeable pauses between loading different groups of items, and the crew did not always seem coordinated. By the end of the day, the extended schedule had become quite tiring. The whole move could have benefited from better organization.

The communication during the relocation was frustrating from the beginning. We received different information about the timing and were not always informed when plans cha ... Read More The communication during the relocation was frustrating from the beginning. We received different information about the timing and were not always informed when plans changed. This left us unsure about when to expect the crew and when the move would actually finish. More reliable updates would have made the situation easier.

Some of our fragile household belongings were packed without enough protection. The boxes were moved around during transportation, and the condition of the packaging was ... Read More Some of our fragile household belongings were packed without enough protection. The boxes were moved around during transportation, and the condition of the packaging was concerning when they arrived. We expected delicate items to receive more attention. The packing standards seemed inconsistent throughout the move.

When the belongings reached the new house, several boxes were placed in the wrong rooms. We had clearly marked them beforehand, but the labels were not consistently follo ... Read More When the belongings reached the new house, several boxes were placed in the wrong rooms. We had clearly marked them beforehand, but the labels were not consistently followed. This created extra work because we had to move many boxes ourselves. The unloading could have been much more organized.

The crew did not seem fully prepared for the amount of furniture involved in the move. Loading took considerably longer than expected, and there was some confusion about ... Read More The crew did not seem fully prepared for the amount of furniture involved in the move. Loading took considerably longer than expected, and there was some confusion about how certain items should be handled. The process felt less coordinated than it should have been. Better preparation could have prevented these issues.

The packing service was not as thorough as we expected. Some boxes had very little padding, while others were packed without clear labels. This made it difficult to know ... Read More The packing service was not as thorough as we expected. Some boxes had very little padding, while others were packed without clear labels. This made it difficult to know which items belonged in each room once we reached the new house. We ended up spending extra time sorting everything after delivery.

We were disappointed with the way some furniture was handled during the move. A couple of larger pieces were carried through doorways without enough protection, and we no ... Read More We were disappointed with the way some furniture was handled during the move. A couple of larger pieces were carried through doorways without enough protection, and we noticed marks afterward. The crew seemed focused on finishing quickly rather than taking their time. More care with the household items would have been appreciated.