Aug 22, 2025
Pleasant and Proficient!
We had to move out of state and needed help getting everything loaded for a long drive. I had already packed most of it, but I was nervous about the bigger furniture and how it would handle the trip. The movers wrapped and secured everything tightly. When it was unloaded days later, everything looked just like it did when it left. That peace of mind was worth it.
Aug 04, 2026
They were extremely professional!
It was a snowstorm when we decided to move. All kudos to this team. They installed runners throughout the home to keep the floors clean and also clean before leaving. They also managed to pack the truck before noon! No water or damage was caused in the process. They were extremely professional!
Oct 23, 2023
FLAWLESSLY!!
David and James assessed the layout of both our ID and KS homes before starting the move. This strategic planning ensured that they maximized space in the moving truck, minimizing the number of trips required. They even pointed out potential challenges like low door frames, which they tackled with ease.
May 14, 2025
Super
want to thank this company from the bottom of my heart I moved a 3 bed house to Florida and it was a fair price ! And it was pretty fast and they set up all the rooms for us thank you Amex from the Cruz family
Mar 06, 2024
Great care was taken
They were very careful to lock my cupboards and drawers so they wouldn't open while in transport. Before they left, they double-checked to make sure my furniture and boxes were delivered without any scratches.
Nov 10, 2025
Quick and Effortless!
Javier showed such professionalism during the move. He guided the team, answered my questions, and even made sure fragile items were double-checked. Having him in charge made me completely trust the process.
Sep 12, 2026
DO NOT TRUST THIS COMPANY. If I could give zero stars, I would.
Prior to booking an interstate move from NY to TN, we conducted two to three separate virtual walkthroughs with sales rep Patrick Harris. We explicitly emphasized that we wanted everything accurately inventoried to avoid any surprises or unexpected costs on moving day. Based on these virtual evaluations, he issued a signed Binding Estimate for $21,800.00. Once signed, Operations Manager Michelle Bar became our main contact—and dealing with her was an absolute nightmare. Every conversation was like walking on eggshells. She maintained a belligerent "take it or leave it" attitude, overtalking us with "Listen, listen, listen," refusing to let us speak, and threatening to hang up if we pushed back. At one point, she actually said, "You're lucky we even showed up." They arrived on the final afternoon of our pickup window at 4:00 PM—with the closing on our NY home scheduled for 9:30 AM the next morning. The crew kept us awake packing all night long from 4:00 PM until 6:30 AM, leaving us just three hours before closing. Before a single item was loaded onto the truck, on-site lead Henner Rodriguez claimed the job was larger than expected and put Michelle Bar on the phone. With our NY home sale closing hours away and a purchase closing on our new home in TN just days later, our backs were completely against the wall. Knowing we were trapped, she verbally forced a price jump to $32,700.00—an unauthorized $10,900.00 overcharge—before work would begin. In a desperate attempt to lower the cost, we were forced to purge valuable personal belongings on the spot, forcing us to repurchase those items out-of-pocket after arriving in Tennessee. Left with no choice on moving day, we had to agree under total duress. Delivery was then delayed for over two weeks because Michelle Bar insisted we needed a shuttle service and attempted to demand additional accessorial fees, despite our executed paperwork reflecting $0 shuttle charges and specifying two smaller delivery trucks. Upon delivery, our furniture arrived with severe physical damage, including structural breaks to our bedroom set and entertainment center, and our box spring arrived filthy and water-stained. I have officially filed formal regulatory complaints with: • Federal Motor Carrier Safety Administration • New Jersey Division of Consumer Affairs (Office of Consumer Protection) • Tennessee Attorney General's Office (Division of Consumer Affairs) Save yourself the stress, money, and property destruction. Avoid AMEX Moving & Storage at all costs.
Jul 10, 2024
I have been satisfy with my experience
I have no doubts about recommending this company. The movers carefully took apart and put back together all of my furniture and tools at the new house. They took care of everything; all I had to do was tell them where to mail the packages.
Jun 15, 2024
The crew was polite!!!
These guys were packing experts! They provided plenty of sturdy moving supplies, including mattress covers and furniture blankets.
Jan 15, 2026
I would hire them again in a heartbeat!
Highly recommend this team if you have heavy furniture. They brought all the right tools and ramps to move my upright piano and heavy oak wardrobes safely. Amex Moving & Storage made a difficult task look easy, and I’m very happy that my floors didn't get scuffed up in the process.
