Amex Moving & Storage

The crew exceeded my expectations, despite my apprehension about hiring movers. It's definitely worth the money! The crew exceeded my expectations, despite my apprehension about hiring movers. It's definitely worth the money!

The team handled the move with patience and good planning. They made sure the furniture was properly protected before it was loaded onto the truck. Fragile household item ... Read More The team handled the move with patience and good planning. They made sure the furniture was properly protected before it was loaded onto the truck. Fragile household items received additional care during transportation. The unloading was completed smoothly at the destination. Everything was managed in an organized way.

We had several large and heavy pieces of furniture, and I was concerned about how they would be moved. The movers handled everything smoothly and carefully. They also pai ... Read More We had several large and heavy pieces of furniture, and I was concerned about how they would be moved. The movers handled everything smoothly and carefully. They also paid attention to the walls and railings.

Great care with framed glass art. All pieces were corner-padded, boxed vertically and kept out of contact with heavier furniture in the truck. Great care with framed glass art. All pieces were corner-padded, boxed vertically and kept out of contact with heavier furniture in the truck.

My parents moved from a family home to a smaller retirement home, with the assistance of this team. They were very patient and respectful, never rushing my parents. They ... Read More My parents moved from a family home to a smaller retirement home, with the assistance of this team. They were very patient and respectful, never rushing my parents. They arranged the furniture as per their directions and shifted a few pieces again until all the arrangements were perfect.

Outstanding work ethic! They only rested briefly and completed the work an hour early. It was a very positive experience. Outstanding work ethic! They only rested briefly and completed the work an hour early. It was a very positive experience.

We were moving into a new house and the movers made moving with ease and easy. They never rushed, never left out a question and even assisted in rearranging some furnitur ... Read More We were moving into a new house and the movers made moving with ease and easy. They never rushed, never left out a question and even assisted in rearranging some furniture before they left. Great customer service from beginning to end.

The movers were courteous, efficient and very well organized. They named everything, loaded the truck in good order, and unloaded in good order. I loved how they kept me ... Read More The movers were courteous, efficient and very well organized. They named everything, loaded the truck in good order, and unloaded in good order. I loved how they kept me up to date throughout the process.

It was a snowstorm when we decided to move. All kudos to this team. They installed runners throughout the home to keep the floors clean and also clean before leaving. The ... Read More It was a snowstorm when we decided to move. All kudos to this team. They installed runners throughout the home to keep the floors clean and also clean before leaving. They also managed to pack the truck before noon! No water or damage was caused in the process. They were extremely professional!

When looking for movers I fell for the AMEX scam, thinking their glowing reviews were real when they are not. I had incorrectly assumed this was a company with its own in ... Read More When looking for movers I fell for the AMEX scam, thinking their glowing reviews were real when they are not. I had incorrectly assumed this was a company with its own intake, movers, and drivers, instead Michelle acts as logistics working with outside contractors. During our intake call with Patrick (who is a sales broker NOT an AMEX employee), I provided a detailed itemized list of everything in the move (including dimensions for furniture) with video and photos. We were quoted 960 cubic feet at around $8k for a full pack and move. We paid the deposit and were told we would receive our items in our move-in date, which was a LIE. Additionally, we were not told upfront that the last two payments had to be in money orders. On the day of the move, Austin showed up with 2 men in an AMEX truck. Though they all had AMEX shirts, it was clear that Austin was a contractor that had then found 2 people to work with him. After his walk through, Austin told us we were under quoted and said we needed at least 1500, which would take us to $12k. We were obviously upset and immediately called Michelle. She was absolutely no help in the situation, pretending not to understand why we would be mad at suddenly having to pay $4k more. Having no choice, we went on with the packing and move. It took the 3 men 11 hours. And, as we would find out later why, we ended up having to leave behind 8 pieces of furniture because we would have needed even more space in the truck. We had to scramble to sell things and lost so much money doing so. During this day of hell, we were also told that we would NOT be receiving our items on our move in day - that they have to wait for a truck to be going that direction to put our stuff on. Had we been told that before, we would have been more strategic in what we did NOT pack and to keep with us! We had to continually call and text Michelle for updates as to where our stuff was, because, we had put AirTags in some boxes we knew they hadn’t left yet. At our new home, we had to buy air mattresses and other essentials while we waited two weeks for our stuff to arrive. We also had to buy almost all new furniture. Not only was the move itself overly expensive, we ended up spending thousands more to replace to furniture we had to leave behind. The 2 men who arrived with our belongings, were also clearly contractors. While unloading, they continually mentioned how lightweight the boxes were, how many of the boxes were misshaped because they were not full, and how certain materials were placed in the wrong boxes. They asked if we had packed ourselves and were shocked to hear we had paid AMEX for packing. As we began to unpack, we found that at least 75% of the boxes were half full. Meaning, our items would have taken up less space if the boxes had actually been packed to capacity. This is a complete SCAM and utterly unacceptable. We also found broken glassware, broken mirrors, bent books, and other damaged objects, because, again, the boxes were not packed correctly. This horrible packing cost us thousands of dollars in cubic square feet. This “company” is, at its core, dishonest. They scam you into thinking they are legitimate, when in fact, no one, except Michelle, actually works at AMEX.