Prior to booking an interstate move from NY to TN, we conducted two to three separate virtual walkthroughs with sales rep Patrick Harris. We explicitly emphasized that we ... Read More Prior to booking an interstate move from NY to TN, we conducted two to three separate virtual walkthroughs with sales rep Patrick Harris. We explicitly emphasized that we wanted everything accurately inventoried to avoid any surprises or unexpected costs on moving day. Based on these virtual evaluations, he issued a signed Binding Estimate for $21,800.00. Once signed, Operations Manager Michelle Bar became our main contact—and dealing with her was an absolute nightmare. Every conversation was like walking on eggshells. She maintained a belligerent "take it or leave it" attitude, overtalking us with "Listen, listen, listen," refusing to let us speak, and threatening to hang up if we pushed back. At one point, she actually said, "You're lucky we even showed up." They arrived on the final afternoon of our pickup window at 4:00 PM—with the closing on our NY home scheduled for 9:30 AM the next morning. The crew kept us awake packing all night long from 4:00 PM until 6:30 AM, leaving us just three hours before closing. Before a single item was loaded onto the truck, on-site lead Henner Rodriguez claimed the job was larger than expected and put Michelle Bar on the phone. With our NY home sale closing hours away and a purchase closing on our new home in TN just days later, our backs were completely against the wall. Knowing we were trapped, she verbally forced a price jump to $32,700.00—an unauthorized $10,900.00 overcharge—before work would begin. In a desperate attempt to lower the cost, we were forced to purge valuable personal belongings on the spot, forcing us to repurchase those items out-of-pocket after arriving in Tennessee. Left with no choice on moving day, we had to agree under total duress. Delivery was then delayed for over two weeks because Michelle Bar insisted we needed a shuttle service and attempted to demand additional accessorial fees, despite our executed paperwork reflecting $0 shuttle charges and specifying two smaller delivery trucks. Upon delivery, our furniture arrived with severe physical damage, including structural breaks to our bedroom set and entertainment center, and our box spring arrived filthy and water-stained. I have officially filed formal regulatory complaints with: • Federal Motor Carrier Safety Administration • New Jersey Division of Consumer Affairs (Office of Consumer Protection) • Tennessee Attorney General's Office (Division of Consumer Affairs) Save yourself the stress, money, and property destruction. Avoid AMEX Moving & Storage at all costs.

The crew made sure to use padded covers for doorway frames and banisters when moving heavy furniture around in the house. The freshly painted walls had no marks or scuffs ... Read More The crew made sure to use padded covers for doorway frames and banisters when moving heavy furniture around in the house. The freshly painted walls had no marks or scuffs on them.

If you're thinking of relocating, you should definitely think about AMEX Moving & Storage. Our crew was very professional, careful and respectful. They made this otherwis ... Read More If you're thinking of relocating, you should definitely think about AMEX Moving & Storage. Our crew was very professional, careful and respectful. They made this otherwise exhausting day easier and smoother by doing the heavy lifting.

The entire fictional move took much longer than originally anticipated. Both loading and unloading seemed to lack an efficient plan. By the end, the extended schedule had ... Read More The entire fictional move took much longer than originally anticipated. Both loading and unloading seemed to lack an efficient plan. By the end, the extended schedule had become tiring and inconvenient. Better preparation could have made the relocation considerably smoother.

The crew exceeded my expectations, despite my apprehension about hiring movers. It's definitely worth the money! The crew exceeded my expectations, despite my apprehension about hiring movers. It's definitely worth the money!

The team handled the move with patience and good planning. They made sure the furniture was properly protected before it was loaded onto the truck. Fragile household item ... Read More The team handled the move with patience and good planning. They made sure the furniture was properly protected before it was loaded onto the truck. Fragile household items received additional care during transportation. The unloading was completed smoothly at the destination. Everything was managed in an organized way.

We had several large and heavy pieces of furniture, and I was concerned about how they would be moved. The movers handled everything smoothly and carefully. They also pai ... Read More We had several large and heavy pieces of furniture, and I was concerned about how they would be moved. The movers handled everything smoothly and carefully. They also paid attention to the walls and railings.

Great care with framed glass art. All pieces were corner-padded, boxed vertically and kept out of contact with heavier furniture in the truck. Great care with framed glass art. All pieces were corner-padded, boxed vertically and kept out of contact with heavier furniture in the truck.

My parents moved from a family home to a smaller retirement home, with the assistance of this team. They were very patient and respectful, never rushing my parents. They ... Read More My parents moved from a family home to a smaller retirement home, with the assistance of this team. They were very patient and respectful, never rushing my parents. They arranged the furniture as per their directions and shifted a few pieces again until all the arrangements were perfect.

Outstanding work ethic! They only rested briefly and completed the work an hour early. It was a very positive experience. Outstanding work ethic! They only rested briefly and completed the work an hour early. It was a very positive experience.