Jul 19, 2024
Most Seamless Moving Process
I had a very smooth and easy booking experience with Amex Moving & Storage. I contacted them online and filled out a simple form to get a quote for my move. They responded quickly and gave me a reasonable estimate. They also followed up with a phone call and answered all of my questions about the move. They explained to me the steps involved in the process, the cost breakdown, and the expected delivery date.
Jun 03, 2026
Everything arrived on time, and the communication was excellent from start to finish.
The movers were professional and handled my belongings with great care throughout the entire process. Everything arrived on time, and the communication was excellent from start to finish.
Sep 21, 2024
Good Job Done...
We hired them on our neighbor’s recommendation and it was a fantastic experience! All our furniture, décor and crockery were meticulously wrapped and encased in cushioned boxes. We received everything in excellent condition!
Jun 28, 2024
They helped us do our move quickly
There are not enough positive things to say about these movers—they were fantastic! They were complete pros from the minute they arrived. They ensured everything was safe in the truck and meticulously packed all my belongings. My relocation went off without a hitch because of them.
May 12, 2026
Stellar job
I was really nervous about my glass table because it's antique. Amex Moving & Storage wrapped it like crazy and it arrived perfect. Super happy with them.
May 01, 2024
extremely helpful and pleasant
Moving can be daunting, but they made it effortless. They handled all my belongings carefully, ensuring their safe arrival at my new place. Before departing, they conducted a thorough check to confirm everything was in its right place. I'm highly satisfied with their assistance in making my move smooth.
May 05, 2025
Unsatisfied customer SERVICE
Dragged a metal dolly across my porch, leaving deep black marks that still haven’t come off. When I mentioned it, I got a quick Yeah, that happens before they moved on.
Feb 29, 2024
Excellent service
Excellent service throughout the move. They moved me within two hours and packed and arranged everything into my new home as well.
Sep 12, 2026
DO NOT TRUST THIS COMPANY. If I could give zero stars, I would.
Prior to booking an interstate move from NY to TN, we conducted two to three separate virtual walkthroughs with sales rep Patrick Harris. We explicitly emphasized that we wanted everything accurately inventoried to avoid any surprises or unexpected costs on moving day. Based on these virtual evaluations, he issued a signed Binding Estimate for $21,800.00. Once signed, Operations Manager Michelle Bar became our main contact—and dealing with her was an absolute nightmare. Every conversation was like walking on eggshells. She maintained a belligerent "take it or leave it" attitude, overtalking us with "Listen, listen, listen," refusing to let us speak, and threatening to hang up if we pushed back. At one point, she actually said, "You're lucky we even showed up." They arrived on the final afternoon of our pickup window at 4:00 PM—with the closing on our NY home scheduled for 9:30 AM the next morning. The crew kept us awake packing all night long from 4:00 PM until 6:30 AM, leaving us just three hours before closing. Before a single item was loaded onto the truck, on-site lead Henner Rodriguez claimed the job was larger than expected and put Michelle Bar on the phone. With our NY home sale closing hours away and a purchase closing on our new home in TN just days later, our backs were completely against the wall. Knowing we were trapped, she verbally forced a price jump to $32,700.00—an unauthorized $10,900.00 overcharge—before work would begin. In a desperate attempt to lower the cost, we were forced to purge valuable personal belongings on the spot, forcing us to repurchase those items out-of-pocket after arriving in Tennessee. Left with no choice on moving day, we had to agree under total duress. Delivery was then delayed for over two weeks because Michelle Bar insisted we needed a shuttle service and attempted to demand additional accessorial fees, despite our executed paperwork reflecting $0 shuttle charges and specifying two smaller delivery trucks. Upon delivery, our furniture arrived with severe physical damage, including structural breaks to our bedroom set and entertainment center, and our box spring arrived filthy and water-stained. I have officially filed formal regulatory complaints with: • Federal Motor Carrier Safety Administration • New Jersey Division of Consumer Affairs (Office of Consumer Protection) • Tennessee Attorney General's Office (Division of Consumer Affairs) Save yourself the stress, money, and property destruction. Avoid AMEX Moving & Storage at all costs.
Mar 11, 2025
They were very responsive
I was hesitant about moving my collection of artwork, including large canvases and delicate sculptures. However, the team handled everything with exceptional care, using high-quality packing materials for security. When I arrived, I was overjoyed to see everything undamaged!
