Mar 16, 2026
We had a flawless, full service move.
I am really impressed with how they handled my move yesterday. I had a very large refrigerator that needed to be moved into a tight kitchen space. The team from Amex Moving & Storage was very careful not to scratch the new tile floors or the walls. They were very friendly and even double checked that the fridge was level before they left. It was a great experience, and I would definitely use them again for my next move.
Sep 08, 2025
They were very responsive
They took excellent care of the fragile artwork during my move. Every piece was wrapped with precision, transported carefully, and unpacked safely. I had been nervous, but they proved how professional and trustworthy movers can really be.
Jul 23, 2026
I appreciated their professionalism throughout the day.
The moving process was well organized from start to finish. The crew arrived on time, handled everything with care, and completed the job within the estimated time. I appreciated their professionalism throughout the day.
Sep 12, 2026
DO NOT TRUST THIS COMPANY. If I could give zero stars, I would.
Prior to booking an interstate move from NY to TN, we conducted two to three separate virtual walkthroughs with sales rep Patrick Harris. We explicitly emphasized that we wanted everything accurately inventoried to avoid any surprises or unexpected costs on moving day. Based on these virtual evaluations, he issued a signed Binding Estimate for $21,800.00. Once signed, Operations Manager Michelle Bar became our main contact—and dealing with her was an absolute nightmare. Every conversation was like walking on eggshells. She maintained a belligerent "take it or leave it" attitude, overtalking us with "Listen, listen, listen," refusing to let us speak, and threatening to hang up if we pushed back. At one point, she actually said, "You're lucky we even showed up." They arrived on the final afternoon of our pickup window at 4:00 PM—with the closing on our NY home scheduled for 9:30 AM the next morning. The crew kept us awake packing all night long from 4:00 PM until 6:30 AM, leaving us just three hours before closing. Before a single item was loaded onto the truck, on-site lead Henner Rodriguez claimed the job was larger than expected and put Michelle Bar on the phone. With our NY home sale closing hours away and a purchase closing on our new home in TN just days later, our backs were completely against the wall. Knowing we were trapped, she verbally forced a price jump to $32,700.00—an unauthorized $10,900.00 overcharge—before work would begin. In a desperate attempt to lower the cost, we were forced to purge valuable personal belongings on the spot, forcing us to repurchase those items out-of-pocket after arriving in Tennessee. Left with no choice on moving day, we had to agree under total duress. Delivery was then delayed for over two weeks because Michelle Bar insisted we needed a shuttle service and attempted to demand additional accessorial fees, despite our executed paperwork reflecting $0 shuttle charges and specifying two smaller delivery trucks. Upon delivery, our furniture arrived with severe physical damage, including structural breaks to our bedroom set and entertainment center, and our box spring arrived filthy and water-stained. I have officially filed formal regulatory complaints with: • Federal Motor Carrier Safety Administration • New Jersey Division of Consumer Affairs (Office of Consumer Protection) • Tennessee Attorney General's Office (Division of Consumer Affairs) Save yourself the stress, money, and property destruction. Avoid AMEX Moving & Storage at all costs.
Oct 28, 2025
The whole experience was so pleasant
Javier and his team handled the relocation of our medical office equipment. They treated each item with care and followed every instruction carefully. The movers double-checked details before loading and unloading, which gave me a lot of confidence. All items arrived safely and on time.
Nov 18, 2024
they handled everything very well.
I was grateful for the skills of Malvin and his team. They managed to move my heavy bed from my old place to my new one without any hassle. They dismantled and reassembled it quickly and smoothly. They also moved my mattress, pillows, sheets, and blankets without any stains or tears. They were very strong and fast.
Nov 24, 2025
Very professional and caring.
The team from Amex Moving & Storage helped me with my long-distance move. They packed, loaded, and unloaded on the same day. They let me know what was happening and stayed busy throughout the process.
Jul 10, 2024
I have been satisfy with my experience
I have no doubts about recommending this company. The movers carefully took apart and put back together all of my furniture and tools at the new house. They took care of everything; all I had to do was tell them where to mail the packages.
Apr 03, 2024
Thanks to their entire team
Our entire home office and bedroom set was easy to disassemble and reassemble because of their friendly manner and eagerness to help. We comfortably resided in our new house, thanks to their entire team.
May 12, 2026
Stellar job
I was really nervous about my glass table because it's antique. Amex Moving & Storage wrapped it like crazy and it arrived perfect. Super happy with them.
