Feb 29, 2024
Expert movers from Amex Moving & Storage are reliable
Expert movers from Amex Moving & Storage are reliable, courteous, and quick to respond. They expertly relocated my belongings while meticulously wrapping each one. In addition, they gave me specialized storage containers for my knitwear. A perfect score of five stars is very appropriate!
Oct 19, 2023
Hassle-free moving experience
Amex Moving and Storage provided an efficient and hassle-free moving experience. Their team was punctual, careful with our belongings, and made the entire process smooth. The booking and customer service were excellent. I highly recommend Amex Moving and Storage for a stress-free move. Five stars!
May 13, 2024
Excellent from start to finish!!!!!
Great service, super friendly and patient! Michelle is always available and always has a solution. HIGHLY recommend!
Sep 12, 2026
DO NOT TRUST THIS COMPANY. If I could give zero stars, I would.
Prior to booking an interstate move from NY to TN, we conducted two to three separate virtual walkthroughs with sales rep Patrick Harris. We explicitly emphasized that we wanted everything accurately inventoried to avoid any surprises or unexpected costs on moving day. Based on these virtual evaluations, he issued a signed Binding Estimate for $21,800.00. Once signed, Operations Manager Michelle Bar became our main contact—and dealing with her was an absolute nightmare. Every conversation was like walking on eggshells. She maintained a belligerent "take it or leave it" attitude, overtalking us with "Listen, listen, listen," refusing to let us speak, and threatening to hang up if we pushed back. At one point, she actually said, "You're lucky we even showed up." They arrived on the final afternoon of our pickup window at 4:00 PM—with the closing on our NY home scheduled for 9:30 AM the next morning. The crew kept us awake packing all night long from 4:00 PM until 6:30 AM, leaving us just three hours before closing. Before a single item was loaded onto the truck, on-site lead Henner Rodriguez claimed the job was larger than expected and put Michelle Bar on the phone. With our NY home sale closing hours away and a purchase closing on our new home in TN just days later, our backs were completely against the wall. Knowing we were trapped, she verbally forced a price jump to $32,700.00—an unauthorized $10,900.00 overcharge—before work would begin. In a desperate attempt to lower the cost, we were forced to purge valuable personal belongings on the spot, forcing us to repurchase those items out-of-pocket after arriving in Tennessee. Left with no choice on moving day, we had to agree under total duress. Delivery was then delayed for over two weeks because Michelle Bar insisted we needed a shuttle service and attempted to demand additional accessorial fees, despite our executed paperwork reflecting $0 shuttle charges and specifying two smaller delivery trucks. Upon delivery, our furniture arrived with severe physical damage, including structural breaks to our bedroom set and entertainment center, and our box spring arrived filthy and water-stained. I have officially filed formal regulatory complaints with: • Federal Motor Carrier Safety Administration • New Jersey Division of Consumer Affairs (Office of Consumer Protection) • Tennessee Attorney General's Office (Division of Consumer Affairs) Save yourself the stress, money, and property destruction. Avoid AMEX Moving & Storage at all costs.
Nov 03, 2025
Super PRECISE and ON TIME!
The movers helped me get a treadmill and an elliptical from my garage into the new house. Those machines are heavy, but they handled them like pros. I'm glad I didn't try that myself.
Jan 04, 2024
All did well
Recently, movers handled the relocation of a large wardrobe with professionalism, ensuring a smooth and damage-free process. The service was straightforward and efficient.
Aug 01, 2024
Honest, reliable, reputable company!
Although the days leading up to the move were hectic and stressful, the actual day of the move went off without a hitch. Everyone on our team was helpful, knowledgeable, and kind.
Nov 29, 2024
I would highly recommend working with this team.
I have a small garden, and moving all my potted plants was something I was really worried about. Amex Moving & Storage movers took special care, placing each pot into a custom crate to keep them from tipping over. They provided extra padding to protect the more delicate plants. When we arrived, they unloaded the garden items first, ensuring they got some sunlight as quickly as possible. Not a single plant was damaged, and their attention to such small details really made my day.
Jul 08, 2025
Excellent experience!
Excellent experience! The movers helped us downsize to a condo. They helped identify what should go into storage versus what to bring now, and kept the whole move organized by color-coded tape. After delivery, they were also kind enough to help us with unpacking. Many thanks!
Jun 10, 2025
Very Smooth Transition!
Due to my husband's military service, we frequently relocate. We've worked with several moving companies, but this one stands out as the best. Their movers expertly manage military relocations and know every detail of the process. They ensured everything was documented and helped pack our items to military standards. Our belongings were loaded and unloaded efficiently.