Sep 20, 2024
They helped us do our move quickly
My experience with Amex Moving & Storage was extraordinary. My move operator, Malvin, was a magician and single-handedly managed everything. He planned and executed the move better than I thought. And there were no surprise charges when he gave me the final bill too. I am beyond grateful to him!
Sep 12, 2026
DO NOT TRUST THIS COMPANY. If I could give zero stars, I would.
Prior to booking an interstate move from NY to TN, we conducted two to three separate virtual walkthroughs with sales rep Patrick Harris. We explicitly emphasized that we wanted everything accurately inventoried to avoid any surprises or unexpected costs on moving day. Based on these virtual evaluations, he issued a signed Binding Estimate for $21,800.00. Once signed, Operations Manager Michelle Bar became our main contact—and dealing with her was an absolute nightmare. Every conversation was like walking on eggshells. She maintained a belligerent "take it or leave it" attitude, overtalking us with "Listen, listen, listen," refusing to let us speak, and threatening to hang up if we pushed back. At one point, she actually said, "You're lucky we even showed up." They arrived on the final afternoon of our pickup window at 4:00 PM—with the closing on our NY home scheduled for 9:30 AM the next morning. The crew kept us awake packing all night long from 4:00 PM until 6:30 AM, leaving us just three hours before closing. Before a single item was loaded onto the truck, on-site lead Henner Rodriguez claimed the job was larger than expected and put Michelle Bar on the phone. With our NY home sale closing hours away and a purchase closing on our new home in TN just days later, our backs were completely against the wall. Knowing we were trapped, she verbally forced a price jump to $32,700.00—an unauthorized $10,900.00 overcharge—before work would begin. In a desperate attempt to lower the cost, we were forced to purge valuable personal belongings on the spot, forcing us to repurchase those items out-of-pocket after arriving in Tennessee. Left with no choice on moving day, we had to agree under total duress. Delivery was then delayed for over two weeks because Michelle Bar insisted we needed a shuttle service and attempted to demand additional accessorial fees, despite our executed paperwork reflecting $0 shuttle charges and specifying two smaller delivery trucks. Upon delivery, our furniture arrived with severe physical damage, including structural breaks to our bedroom set and entertainment center, and our box spring arrived filthy and water-stained. I have officially filed formal regulatory complaints with: • Federal Motor Carrier Safety Administration • New Jersey Division of Consumer Affairs (Office of Consumer Protection) • Tennessee Attorney General's Office (Division of Consumer Affairs) Save yourself the stress, money, and property destruction. Avoid AMEX Moving & Storage at all costs.
Aug 25, 2025
Impressed me most was their dedication to customer satisfaction.
Our long-distance move from the coast inland meant my surfboards had to make the trip safely. The movers slid each board into padded covers and stored them against the truck wall to prevent bending. When they were brought inside, I checked for dings, but there weren’t any. I appreciated the extra steps to protect something I use every weekend.
Oct 07, 2025
The whole experience was so pleasant
The crew carried antiques, boxes of books, and a heavy dresser without rushing. They asked questions and placed everything where it belonged. That meant a lot. Good Job Done...
Aug 11, 2026
Great customer service from beginning to end.
We were moving into a new house and the movers made moving with ease and easy. They never rushed, never left out a question and even assisted in rearranging some furniture before they left. Great customer service from beginning to end.
May 21, 2026
It was a solid overall professional move.
Vicente noticed that one of my boxes was not sealed properly and fixed it before loading it onto the truck. Small thing, but it saved me from finding broken stuff on the other end. It was a solid overall professional move.
Jun 28, 2024
They helped us do our move quickly
There are not enough positive things to say about these movers—they were fantastic! They were complete pros from the minute they arrived. They ensured everything was safe in the truck and meticulously packed all my belongings. My relocation went off without a hitch because of them.
Sep 12, 2025
Proficient Movers
I’ll never forget how Amex Moving & Storage handled my fragile collection of framed art. Each piece was wrapped, loaded carefully, and delivered without any damage. Their effort showed me they truly respect their customers’ belongings.
Feb 29, 2024
Excellent service
Excellent service throughout the move. They moved me within two hours and packed and arranged everything into my new home as well.
Jul 30, 2026
Beyond grateful!
Beyond grateful! I had to reschedule the move twice. Both times, the office staff was quick to make the changes and update my paperwork without pushing fees. When they finally moved, all my information was on hand, and it went smoothly!