Sep 12, 2026
DO NOT TRUST THIS COMPANY. If I could give zero stars, I would.
Prior to booking an interstate move from NY to TN, we conducted two to three separate virtual walkthroughs with sales rep Patrick Harris. We explicitly emphasized that we wanted everything accurately inventoried to avoid any surprises or unexpected costs on moving day. Based on these virtual evaluations, he issued a signed Binding Estimate for $21,800.00. Once signed, Operations Manager Michelle Bar became our main contact—and dealing with her was an absolute nightmare. Every conversation was like walking on eggshells. She maintained a belligerent "take it or leave it" attitude, overtalking us with "Listen, listen, listen," refusing to let us speak, and threatening to hang up if we pushed back. At one point, she actually said, "You're lucky we even showed up." They arrived on the final afternoon of our pickup window at 4:00 PM—with the closing on our NY home scheduled for 9:30 AM the next morning. The crew kept us awake packing all night long from 4:00 PM until 6:30 AM, leaving us just three hours before closing. Before a single item was loaded onto the truck, on-site lead Henner Rodriguez claimed the job was larger than expected and put Michelle Bar on the phone. With our NY home sale closing hours away and a purchase closing on our new home in TN just days later, our backs were completely against the wall. Knowing we were trapped, she verbally forced a price jump to $32,700.00—an unauthorized $10,900.00 overcharge—before work would begin. In a desperate attempt to lower the cost, we were forced to purge valuable personal belongings on the spot, forcing us to repurchase those items out-of-pocket after arriving in Tennessee. Left with no choice on moving day, we had to agree under total duress. Delivery was then delayed for over two weeks because Michelle Bar insisted we needed a shuttle service and attempted to demand additional accessorial fees, despite our executed paperwork reflecting $0 shuttle charges and specifying two smaller delivery trucks. Upon delivery, our furniture arrived with severe physical damage, including structural breaks to our bedroom set and entertainment center, and our box spring arrived filthy and water-stained. I have officially filed formal regulatory complaints with: • Federal Motor Carrier Safety Administration • New Jersey Division of Consumer Affairs (Office of Consumer Protection) • Tennessee Attorney General's Office (Division of Consumer Affairs) Save yourself the stress, money, and property destruction. Avoid AMEX Moving & Storage at all costs.
Sep 04, 2024
Top-notch!
Vicente was excellent at keeping in touch. He called me many times during transit and also gave a tracking link to let me know of the status of delivery. I am truly grateful to him!
Apr 09, 2026
Well organized!
I hired Amex Moving & Storage to move my office furniture from one building to another downtown. The desks and filing cabinets were heavy and awkward to carry, but the team never complained once. They even set everything back up in the new space so I could start working the same day without doing any extra lifting myself.
Oct 07, 2024
Simple, Seamless and Satisfactory!!!
They are great for a trouble-free move. Because of my job, I had to move across the country, and Amex Moving & Storage was the best choice for me. They handled every facet of logistics, from loading and packing to transportation and delivery. All of my items arrived promptly and undamaged. Throughout the entire process, they kept me informed and spoke with me in a very professional manner.
Aug 09, 2024
Very Smooth Transition!
Had an excellent experience with these movers. They arrived on time and were very efficient. They packed up all my belongings with great care, especially my delicate items. They were friendly and worked quickly, making the whole process much less stressful. They stayed within the quoted price and were very transparent about any additional charges. If you need reliable movers, definitely give them a call!
Oct 07, 2025
The whole experience was so pleasant
The crew carried antiques, boxes of books, and a heavy dresser without rushing. They asked questions and placed everything where it belonged. That meant a lot. Good Job Done...
Jun 13, 2024
I Am A satisfied Customer NOw
I wholeheartedly recommend this company! From the initial phone conversation until the relocation day, they communicated well. The entire crew was extremely professional, knowledgeable, and friendly. The relocation was rapid and efficient. Most notably, compared to previous movers, they were extremely cautious and took great care in transporting our stuff. It truly provided us with peace of mind.
Aug 01, 2025
Thanks guys. You are awesome.
I moved from one state to another, taking a garage full of tools and oversized storage bins, along with my usual household items. I expected issues with the heavier items, but the movers had a plan and stuck to it. Everything arrived safely, and nothing was missing. They really knew what they were doing. The whole trip was handled professionally and stayed right on schedule.
Jul 03, 2025
I will recommend you to all my friends and relatives...
The weight of these boxes and the risk of spine damage from improper stacking concerned me. The genre arrangement made it simpler to move them to my shelf. When we arrived at my new address, they carefully unloaded and stacked each mini-box. I appreciated how they listened to my labeling requests and didn't damage any book covers.
Jan 04, 2024
All did well
Recently, movers handled the relocation of a large wardrobe with professionalism, ensuring a smooth and damage-free process. The service was straightforward and efficient.
