Sep 12, 2026
DO NOT TRUST THIS COMPANY. If I could give zero stars, I would.
Prior to booking an interstate move from NY to TN, we conducted two to three separate virtual walkthroughs with sales rep Patrick Harris. We explicitly emphasized that we wanted everything accurately inventoried to avoid any surprises or unexpected costs on moving day. Based on these virtual evaluations, he issued a signed Binding Estimate for $21,800.00. Once signed, Operations Manager Michelle Bar became our main contact—and dealing with her was an absolute nightmare. Every conversation was like walking on eggshells. She maintained a belligerent "take it or leave it" attitude, overtalking us with "Listen, listen, listen," refusing to let us speak, and threatening to hang up if we pushed back. At one point, she actually said, "You're lucky we even showed up." They arrived on the final afternoon of our pickup window at 4:00 PM—with the closing on our NY home scheduled for 9:30 AM the next morning. The crew kept us awake packing all night long from 4:00 PM until 6:30 AM, leaving us just three hours before closing. Before a single item was loaded onto the truck, on-site lead Henner Rodriguez claimed the job was larger than expected and put Michelle Bar on the phone. With our NY home sale closing hours away and a purchase closing on our new home in TN just days later, our backs were completely against the wall. Knowing we were trapped, she verbally forced a price jump to $32,700.00—an unauthorized $10,900.00 overcharge—before work would begin. In a desperate attempt to lower the cost, we were forced to purge valuable personal belongings on the spot, forcing us to repurchase those items out-of-pocket after arriving in Tennessee. Left with no choice on moving day, we had to agree under total duress. Delivery was then delayed for over two weeks because Michelle Bar insisted we needed a shuttle service and attempted to demand additional accessorial fees, despite our executed paperwork reflecting $0 shuttle charges and specifying two smaller delivery trucks. Upon delivery, our furniture arrived with severe physical damage, including structural breaks to our bedroom set and entertainment center, and our box spring arrived filthy and water-stained. I have officially filed formal regulatory complaints with: • Federal Motor Carrier Safety Administration • New Jersey Division of Consumer Affairs (Office of Consumer Protection) • Tennessee Attorney General's Office (Division of Consumer Affairs) Save yourself the stress, money, and property destruction. Avoid AMEX Moving & Storage at all costs.
Aug 01, 2024
Honest, reliable, reputable company!
Although the days leading up to the move were hectic and stressful, the actual day of the move went off without a hitch. Everyone on our team was helpful, knowledgeable, and kind.
Jul 31, 2026
It couldn't have been a better one!
I had a pile of soft toys, a mountain of odd furniture and a host of little tools in my art studio. AMEX Moving & Storage's crew labeled my tool drawers without being asked, and every canvas was filled with foam, and the shelving was tied down so nothing moved during the trip. It couldn't have been a better one!
Jul 04, 2025
Unforgettable Experience
Since I had to move quickly, I was worried that I wouldn't be able to find a job that could fit my schedule. They managed everything expertly and adjusted their timetable to accommodate me. The movers were efficient, punctual, and careful with all my belongings.
Dec 14, 2024
Bad Service.
Not only were the movers tardy, but they also reeked of cigarette smoke. During their half hour smoke breaks, they lounged in my driveway, and i had to wait. Their lack of urgency and professionalism was shocking. Super frustrating experience!
Feb 09, 2026
They were very responsive!
Due to a job transfer, I had to move in a hurry. The movers that I used showed up fully prepared and didn't waste any time chatting. They took the bed frame apart in minutes and kept all the hardware in a labeled bag for the other end. All the boxes were stacked neatly in the van to maximize the space. They reassembled all the things at the new place and made sure the path was clear before leaving. I would suggest calling this team if you plan to move soon.
Apr 27, 2026
They carefully wrapped all our furniture
We are very happy with how the move went. The crew helped us shift our shop from the city to the suburbs. The whole thing was done by the afternoon last Tuesday.
Sep 24, 2025
Extremely professional gentlemen.
Amex Moving & Storage worked around our schedule, showed up early, and kept everything running on time. I liked how clear their communication was. Malvin checked in along the way and made sure delivery happened exactly when we needed it. They helped keep everything stress-free.
Oct 18, 2024
They were fantastic from start to finish.
These movers were real pros. They knew the drill and had a knack for tackling tricky corners and narrow hallways. No dings or dents - just a job well done.
Sep 18, 2024
Exceptional service
Please accept my heartfelt gratitude for those who helped me during my move with Amex Moving & Storage. When my husband and I bought a house, we received help moving into it. The movers were exceptional; they were prompt, careful, and kind. Our maneuver was meticulously planned and carried out by them. They were able to fulfill all of our requests with no complaints or objections to the amount of effort required.
