Mar 02, 2026
Team members are honest!
We had to move after our landlord sold the property. I called this company, and they came on the agreed day. The team started working without needing constant direction. They moved through the house steadily and didn't slow down. I was able to handle phone calls while they took care of the move. The work kept going until the place was empty. It felt like they knew how to handle this type of job without making it complicated.
Jun 13, 2024
I Am A satisfied Customer NOw
I wholeheartedly recommend this company! From the initial phone conversation until the relocation day, they communicated well. The entire crew was extremely professional, knowledgeable, and friendly. The relocation was rapid and efficient. Most notably, compared to previous movers, they were extremely cautious and took great care in transporting our stuff. It truly provided us with peace of mind.
Feb 16, 2026
Above and Beyond Service
I'm giving them 5 stars for communication alone. The office sent text updates. The crew leader, Juan, called me 30 minutes before arrival. At the new place, he confirmed the room layout with me twice. Everyone knew the plan. We moved a king bed, two dressers, and a large sectional sofa. Everything went where it was supposed to.
Apr 23, 2026
Fast, Careful Long Distance
This was my third move in a few years, and this one stood out for the right reasons. There wasn't random confusion or back and forth. Things went from one step to the next in a normal, practical way.
Sep 21, 2024
Good Job Done...
We hired them on our neighbor’s recommendation and it was a fantastic experience! All our furniture, décor and crockery were meticulously wrapped and encased in cushioned boxes. We received everything in excellent condition!
Jun 09, 2026
This company pays for fake reviews and doesn't allow any negative reviews to stay on any platform.
This company pays for fake reviews and doesn't allow any negative reviews to stay on any platform. All of their reviews are fake. Do not recommend whatsoever. My family and I used AMEX moving when moving from Connecticut to North Carolina in August. At first all seemed well, and things were packed up completely. Items were combined from different rooms at the time and scattered into random boxes but we did not mind. We actually had a 5 star review up for this company until a few days ago. Which I should also note that the employee who was in charge of all our paperwork actually asked me to write the 5 star review and submit it right in front of her, which is why it was posted immediately and up for several months. However, now several months later we are opening up all the boxes as we finally moved into our final location, and several items are damaged and lost. My mother had several boxes of decorative plants, most of which were forcibly shoved into boxes with no paper or wrapping, resulting in them snapping in half or losing majority of their leaves/flowers. Almost all had to be thrown out We are also missing a box with a large set of crystal drinking glasses, and who knows what else was in that box. But worst of all, we are missing all of my childhood toys. I have been collecting stuffed animals since I was a little girl, and the entire set, which I had packed myself, left just for AMEX to move, is missing. Along with that, my DISNEY Lego collection which is probably worth hundreds on top of the many Disney plushies already gone is also missing. After calling the company to ask for help, not even compensation or anything, just because I would like my lost items if they have them, I was given the number to file a claim. Mind you claims are only valid 9 months from the move date, and if you know all the items within the missing boxes (pretty convenient that they mixed around items from our household into each box so we have no idea what is in each one). Complaining or asking for compensation is the last thing my family is looking for, we just want our lost items back, but it is extremely disappointing we are missing all these items in the first place. Would not recommend and I am extremely upset with the service.
Sep 12, 2026
DO NOT TRUST THIS COMPANY. If I could give zero stars, I would.
Prior to booking an interstate move from NY to TN, we conducted two to three separate virtual walkthroughs with sales rep Patrick Harris. We explicitly emphasized that we wanted everything accurately inventoried to avoid any surprises or unexpected costs on moving day. Based on these virtual evaluations, he issued a signed Binding Estimate for $21,800.00. Once signed, Operations Manager Michelle Bar became our main contact—and dealing with her was an absolute nightmare. Every conversation was like walking on eggshells. She maintained a belligerent "take it or leave it" attitude, overtalking us with "Listen, listen, listen," refusing to let us speak, and threatening to hang up if we pushed back. At one point, she actually said, "You're lucky we even showed up." They arrived on the final afternoon of our pickup window at 4:00 PM—with the closing on our NY home scheduled for 9:30 AM the next morning. The crew kept us awake packing all night long from 4:00 PM until 6:30 AM, leaving us just three hours before closing. Before a single item was loaded onto the truck, on-site lead Henner Rodriguez claimed the job was larger than expected and put Michelle Bar on the phone. With our NY home sale closing hours away and a purchase closing on our new home in TN just days later, our backs were completely against the wall. Knowing we were trapped, she verbally forced a price jump to $32,700.00—an unauthorized $10,900.00 overcharge—before work would begin. In a desperate attempt to lower the cost, we were forced to purge valuable personal belongings on the spot, forcing us to repurchase those items out-of-pocket after arriving in Tennessee. Left with no choice on moving day, we had to agree under total duress. Delivery was then delayed for over two weeks because Michelle Bar insisted we needed a shuttle service and attempted to demand additional accessorial fees, despite our executed paperwork reflecting $0 shuttle charges and specifying two smaller delivery trucks. Upon delivery, our furniture arrived with severe physical damage, including structural breaks to our bedroom set and entertainment center, and our box spring arrived filthy and water-stained. I have officially filed formal regulatory complaints with: • Federal Motor Carrier Safety Administration • New Jersey Division of Consumer Affairs (Office of Consumer Protection) • Tennessee Attorney General's Office (Division of Consumer Affairs) Save yourself the stress, money, and property destruction. Avoid AMEX Moving & Storage at all costs.
Aug 28, 2024
Trustworthy Movers
Moving with Amex Moving & Storage was fantastic. They were very professional, fast, and careful with my belongings. They arrived on time, packed everything securely, and loaded the truck expertly. They drove safely and unloaded everything without any issues. They listened to my preferences and made sure I was happy with their service.
Aug 25, 2025
Impressed me most was their dedication to customer satisfaction.
Our long-distance move from the coast inland meant my surfboards had to make the trip safely. The movers slid each board into padded covers and stored them against the truck wall to prevent bending. When they were brought inside, I checked for dings, but there weren’t any. I appreciated the extra steps to protect something I use every weekend.
Nov 21, 2023
Perfect Overall
With my stuff going on a long journey, the Amex Moving & Storage gave me real-time updates so I could chill. I knew where my furniture was at all times, which was a big relief.
