Apr 02, 2026
They were fantastic from start to finish..
Happy with how this job turned out. The service involved relocating trade show materials after a weekend event. Items needed to be moved quickly so the venue could reset. The crew stayed focused and worked with purpose. The job finished within the expected window. This service worked well for event-related needs.
Dec 05, 2025
Professionalism at Its Best
Our setup move involved heavy desks and computer systems. The movers packed everything carefully and labeled boxes for easy setup. By the next morning, the setup was ready for work.
Oct 08, 2024
Overall ok!
Moving from Valley Cottage,N.Y. to Ocala Florida. Henry and the crew were great!! That's where the good part ended. We had to wait two weeks to get all of our belongings and it finally arrived my work bench was damaged and half of our kitchen items were missing.My wifes expensive purse was missing from one of our boxes.Lots more broken items and we are still upset about the delivery experience.We had to negotiate with Ammex to get a fraction of our money back.
Mar 11, 2024
Brilliant work by the staff
We were all impressed by how quickly and efficiently the staff worked. It was great doing business with them. We're very happy with the person who did the loading; they were great.
May 14, 2025
Super
want to thank this company from the bottom of my heart I moved a 3 bed house to Florida and it was a fair price ! And it was pretty fast and they set up all the rooms for us thank you Amex from the Cruz family
Dec 08, 2023
Great work
These guys were AWESOME, from the sale team to customer service to the crew that showed up to do the actual moving service. My team was Henry Kendry and Javier. They were awesome. I LOVE everything about this company. This was my first time moving cross country and i will do it again with my eyes close with Amex. I am so glad I chose them over the other companies. Highly recommended for long distance moves 👍👍
Mar 06, 2025
The whole experience was so pleasant
Amex Moving & Storage stepped in when another company dropped the ball and didn’t even show up. I called them and they were on it. They quickly got things set up and out to me. I should have just gone with them in the first flipping place.
Sep 12, 2026
DO NOT TRUST THIS COMPANY. If I could give zero stars, I would.
Prior to booking an interstate move from NY to TN, we conducted two to three separate virtual walkthroughs with sales rep Patrick Harris. We explicitly emphasized that we wanted everything accurately inventoried to avoid any surprises or unexpected costs on moving day. Based on these virtual evaluations, he issued a signed Binding Estimate for $21,800.00. Once signed, Operations Manager Michelle Bar became our main contact—and dealing with her was an absolute nightmare. Every conversation was like walking on eggshells. She maintained a belligerent "take it or leave it" attitude, overtalking us with "Listen, listen, listen," refusing to let us speak, and threatening to hang up if we pushed back. At one point, she actually said, "You're lucky we even showed up." They arrived on the final afternoon of our pickup window at 4:00 PM—with the closing on our NY home scheduled for 9:30 AM the next morning. The crew kept us awake packing all night long from 4:00 PM until 6:30 AM, leaving us just three hours before closing. Before a single item was loaded onto the truck, on-site lead Henner Rodriguez claimed the job was larger than expected and put Michelle Bar on the phone. With our NY home sale closing hours away and a purchase closing on our new home in TN just days later, our backs were completely against the wall. Knowing we were trapped, she verbally forced a price jump to $32,700.00—an unauthorized $10,900.00 overcharge—before work would begin. In a desperate attempt to lower the cost, we were forced to purge valuable personal belongings on the spot, forcing us to repurchase those items out-of-pocket after arriving in Tennessee. Left with no choice on moving day, we had to agree under total duress. Delivery was then delayed for over two weeks because Michelle Bar insisted we needed a shuttle service and attempted to demand additional accessorial fees, despite our executed paperwork reflecting $0 shuttle charges and specifying two smaller delivery trucks. Upon delivery, our furniture arrived with severe physical damage, including structural breaks to our bedroom set and entertainment center, and our box spring arrived filthy and water-stained. I have officially filed formal regulatory complaints with: • Federal Motor Carrier Safety Administration • New Jersey Division of Consumer Affairs (Office of Consumer Protection) • Tennessee Attorney General's Office (Division of Consumer Affairs) Save yourself the stress, money, and property destruction. Avoid AMEX Moving & Storage at all costs.
Dec 20, 2024
The team was really fast but very careful with my items
I was really impressed by the service from this moving company. They arrived right on time and had everything ready to go. One of the movers noticed that I had a box of fragile kitchenware and handled it with extra care. The team was really fast but very careful with my items. They moved my queen-size mattress, which is always a hassle, without any issues. They also wrapped my leather chairs in protective plastic to keep them clean. What I liked the most was that they didn’t rush. They took their time making sure everything was packed properly in the truck. It made the entire process stress-free.
Jul 15, 2025
We had a flawless, full service move.
I had to move out of my condo the same week my lease ended and couldn’t get time off work. The movers coordinated the pickup with my building manager, packed and loaded everything while I was at the office, and had it all waiting for me at my new place that evening. Completely hassle-free!