Sep 12, 2026
DO NOT TRUST THIS COMPANY. If I could give zero stars, I would.
Prior to booking an interstate move from NY to TN, we conducted two to three separate virtual walkthroughs with sales rep Patrick Harris. We explicitly emphasized that we wanted everything accurately inventoried to avoid any surprises or unexpected costs on moving day. Based on these virtual evaluations, he issued a signed Binding Estimate for $21,800.00. Once signed, Operations Manager Michelle Bar became our main contact—and dealing with her was an absolute nightmare. Every conversation was like walking on eggshells. She maintained a belligerent "take it or leave it" attitude, overtalking us with "Listen, listen, listen," refusing to let us speak, and threatening to hang up if we pushed back. At one point, she actually said, "You're lucky we even showed up." They arrived on the final afternoon of our pickup window at 4:00 PM—with the closing on our NY home scheduled for 9:30 AM the next morning. The crew kept us awake packing all night long from 4:00 PM until 6:30 AM, leaving us just three hours before closing. Before a single item was loaded onto the truck, on-site lead Henner Rodriguez claimed the job was larger than expected and put Michelle Bar on the phone. With our NY home sale closing hours away and a purchase closing on our new home in TN just days later, our backs were completely against the wall. Knowing we were trapped, she verbally forced a price jump to $32,700.00—an unauthorized $10,900.00 overcharge—before work would begin. In a desperate attempt to lower the cost, we were forced to purge valuable personal belongings on the spot, forcing us to repurchase those items out-of-pocket after arriving in Tennessee. Left with no choice on moving day, we had to agree under total duress. Delivery was then delayed for over two weeks because Michelle Bar insisted we needed a shuttle service and attempted to demand additional accessorial fees, despite our executed paperwork reflecting $0 shuttle charges and specifying two smaller delivery trucks. Upon delivery, our furniture arrived with severe physical damage, including structural breaks to our bedroom set and entertainment center, and our box spring arrived filthy and water-stained. I have officially filed formal regulatory complaints with: • Federal Motor Carrier Safety Administration • New Jersey Division of Consumer Affairs (Office of Consumer Protection) • Tennessee Attorney General's Office (Division of Consumer Affairs) Save yourself the stress, money, and property destruction. Avoid AMEX Moving & Storage at all costs.
Oct 10, 2023
I will be using them for any future move!
Amex Moving & Storage is the best. I was really glad with their assistance in moving my warehouse. Their team's proficiency in coordinating massive relocations was remarkable. Everything from large machinery to fragile supplies was expertly and efficiently packed, loaded, and delivered.
Feb 02, 2026
They were very responsive
At first, I was nervous about moving all my delicate items, but it went smoothly. It made the entire process feel easy. Anyone looking for a solid team to move you should give Kendry a shot.
Jan 31, 2025
Happy to Hire them
The move itself goes off without a hitch. The messenger service works effectively in the vast majority of instances. It was a pleasure to work with them. I was pleasantly pleased by how little it cost to run. Suggested.
Sep 30, 2024
They handled all my stuff with care
I had a lot of bulky items to move, such as my dumbbells and elliptical machine. These movers were really strong and got everything loaded up with ease. These guys are good.
Mar 11, 2024
Brilliant work by the staff
We were all impressed by how quickly and efficiently the staff worked. It was great doing business with them. We're very happy with the person who did the loading; they were great.
May 08, 2026
Couldn't have gone better.
I did not have a lot of stuff, but the team treated my move like it was just as important as any big job. They were thorough and did not leave until everything was properly placed. That kind of movers are hard to find these days.
Jun 14, 2024
Great experience
After two experiences with Amex Moving & Storage, I will never use another service. They move swiftly and carefully my belongings. Their estimates have always been more than what I was expecting. Kendry and Javier not only moved my furniture expertly, but they also managed it all without my assistance!
Feb 14, 2025
This guys are pros
What blew me away about Amex Moving & Storage was their meticulous attention to detail. When they arrived, they did a quick walkthrough of my home, noting any fragile or tricky items. I had a collection of delicate wine glasses that I was super anxious about, but they individually wrapped each one and packed them in a custom-sized box with dividers. My oversized mirror was double-wrapped in padding, and they secured the corners with special foam protectors. The team worked like a well-oiled machine, never wasting a second. At my new house, they assembled my bed frame and adjusted my wobbly nightstand before placing it down. It felt like they genuinely cared about my belongings, which made all the difference.
Mar 16, 2026
We had a flawless, full service move.
I am really impressed with how they handled my move yesterday. I had a very large refrigerator that needed to be moved into a tight kitchen space. The team from Amex Moving & Storage was very careful not to scratch the new tile floors or the walls. They were very friendly and even double checked that the fridge was level before they left. It was a great experience, and I would definitely use them again for my next move.
