Jun 27, 2025
I will recommend you to all my friends and relatives...
The movers did a fantastic job. They were pleasant to be around and got the job done fast and well. They went to extraordinary lengths to provide a safe transportation for all of the items. When I moved into my new home, they helped me set up all of my furnishings. How wonderful!
May 20, 2026
Everything ended up in the right place.
I was not expecting things to go this smoothly. I had 2 stops planned, and they handled both without mixing anything up. Everything ended up in the right place.
Sep 12, 2026
DO NOT TRUST THIS COMPANY. If I could give zero stars, I would.
Prior to booking an interstate move from NY to TN, we conducted two to three separate virtual walkthroughs with sales rep Patrick Harris. We explicitly emphasized that we wanted everything accurately inventoried to avoid any surprises or unexpected costs on moving day. Based on these virtual evaluations, he issued a signed Binding Estimate for $21,800.00. Once signed, Operations Manager Michelle Bar became our main contact—and dealing with her was an absolute nightmare. Every conversation was like walking on eggshells. She maintained a belligerent "take it or leave it" attitude, overtalking us with "Listen, listen, listen," refusing to let us speak, and threatening to hang up if we pushed back. At one point, she actually said, "You're lucky we even showed up." They arrived on the final afternoon of our pickup window at 4:00 PM—with the closing on our NY home scheduled for 9:30 AM the next morning. The crew kept us awake packing all night long from 4:00 PM until 6:30 AM, leaving us just three hours before closing. Before a single item was loaded onto the truck, on-site lead Henner Rodriguez claimed the job was larger than expected and put Michelle Bar on the phone. With our NY home sale closing hours away and a purchase closing on our new home in TN just days later, our backs were completely against the wall. Knowing we were trapped, she verbally forced a price jump to $32,700.00—an unauthorized $10,900.00 overcharge—before work would begin. In a desperate attempt to lower the cost, we were forced to purge valuable personal belongings on the spot, forcing us to repurchase those items out-of-pocket after arriving in Tennessee. Left with no choice on moving day, we had to agree under total duress. Delivery was then delayed for over two weeks because Michelle Bar insisted we needed a shuttle service and attempted to demand additional accessorial fees, despite our executed paperwork reflecting $0 shuttle charges and specifying two smaller delivery trucks. Upon delivery, our furniture arrived with severe physical damage, including structural breaks to our bedroom set and entertainment center, and our box spring arrived filthy and water-stained. I have officially filed formal regulatory complaints with: • Federal Motor Carrier Safety Administration • New Jersey Division of Consumer Affairs (Office of Consumer Protection) • Tennessee Attorney General's Office (Division of Consumer Affairs) Save yourself the stress, money, and property destruction. Avoid AMEX Moving & Storage at all costs.
Apr 06, 2026
Everything went smoothly
The crew showed up on a Tuesday morning and started loading the truck right away. I had a lot of loose items in the hallway that needed to be moved. They handled the boxes and placed them in the specific rooms I pointed out earlier. The team stayed until the job was finished late in the afternoon. My furniture arrived at the house in the same shape as it was before.
Apr 24, 2024
This company was absolutely fantastic!
These movers succeeded in doing the unthinkable. Our long-distance relocation went smoothly because of their experience.
Jan 08, 2025
Wonderful work!
The staff arranged everything in my new apartment according to a meticulous tile floor. They used foam cushioning to pack the cords and remote controls for electronics. The movers were highly knowledgeable and offered me advice on settling in. Wonderful work!
Jan 15, 2026
I would hire them again in a heartbeat!
Highly recommend this team if you have heavy furniture. They brought all the right tools and ramps to move my upright piano and heavy oak wardrobes safely. Amex Moving & Storage made a difficult task look easy, and I’m very happy that my floors didn't get scuffed up in the process.
Nov 01, 2024
5 star communication!
To everyone at Amex Moving & Storage movers, you have my deepest gratitude for everything that you have done. They had transparent and accurate pricing, and the transaction was completed quickly. The movers worked efficiently and finished the job on time. I was astounded by how carefully they relocated my belongings, taking care not to damage the walls in the process.
Mar 01, 2024
Recommend for future moves without hesitation
The movers expertly covered and wrapped our belongings, placed boxes and mismatched components with care. The condition of everything was superb. They were really helpful, polite, and competent, and they worked very hard. Recommend for future moves without hesitation.
Jul 31, 2024
Problem Solver
Javier and the rest of the Amex Moving & Storage staff did an excellent job. Everything was loaded into boxes and ready for moving. The team constructed and dismantled each equipment carefully, and the service was quick and effective.