Aug 03, 2026
Avoid this company at all costs.
When looking for movers I fell for the AMEX scam, thinking their glowing reviews were real when they are not. I had incorrectly assumed this was a company with its own intake, movers, and drivers, instead Michelle acts as logistics working with outside contractors. During our intake call with Patrick (who is a sales broker NOT an AMEX employee), I provided a detailed itemized list of everything in the move (including dimensions for furniture) with video and photos. We were quoted 960 cubic feet at around $8k for a full pack and move. We paid the deposit and were told we would receive our items in our move-in date, which was a LIE. Additionally, we were not told upfront that the last two payments had to be in money orders. On the day of the move, Austin showed up with 2 men in an AMEX truck. Though they all had AMEX shirts, it was clear that Austin was a contractor that had then found 2 people to work with him. After his walk through, Austin told us we were under quoted and said we needed at least 1500, which would take us to $12k. We were obviously upset and immediately called Michelle. She was absolutely no help in the situation, pretending not to understand why we would be mad at suddenly having to pay $4k more. Having no choice, we went on with the packing and move. It took the 3 men 11 hours. And, as we would find out later why, we ended up having to leave behind 8 pieces of furniture because we would have needed even more space in the truck. We had to scramble to sell things and lost so much money doing so. During this day of hell, we were also told that we would NOT be receiving our items on our move in day - that they have to wait for a truck to be going that direction to put our stuff on. Had we been told that before, we would have been more strategic in what we did NOT pack and to keep with us! We had to continually call and text Michelle for updates as to where our stuff was, because, we had put AirTags in some boxes we knew they hadn’t left yet. At our new home, we had to buy air mattresses and other essentials while we waited two weeks for our stuff to arrive. We also had to buy almost all new furniture. Not only was the move itself overly expensive, we ended up spending thousands more to replace to furniture we had to leave behind. The 2 men who arrived with our belongings, were also clearly contractors. While unloading, they continually mentioned how lightweight the boxes were, how many of the boxes were misshaped because they were not full, and how certain materials were placed in the wrong boxes. They asked if we had packed ourselves and were shocked to hear we had paid AMEX for packing. As we began to unpack, we found that at least 75% of the boxes were half full. Meaning, our items would have taken up less space if the boxes had actually been packed to capacity. This is a complete SCAM and utterly unacceptable. We also found broken glassware, broken mirrors, bent books, and other damaged objects, because, again, the boxes were not packed correctly. This horrible packing cost us thousands of dollars in cubic square feet. This “company” is, at its core, dishonest. They scam you into thinking they are legitimate, when in fact, no one, except Michelle, actually works at AMEX.
May 19, 2024
Great value! Headache free!
Henry and his team were extremely professional from the start. They handled all of our belongings with care. All items were properly handled and wrapped. They worked very hard without rushing ensuring nothing was damaged. We would highly recommend this company to anyone!!!!
Aug 16, 2025
I am so grateful to find such a great moving company
I had to move my home gym setup, including the treadmill, squat rack, weights, and everything else, from my garage to a new house across town. I honestly expected a headache, but the movers handled it like they'd done it a hundred times. They disassembled what needed to be taken apart, wrapped the equipment properly, and reassembled it all at the new place exactly how I wanted.
Oct 14, 2024
Awesome!
They knew exactly how to handle our houseplants. They had a different section in the truck with adjustable straps to keep the plants upright. They watered them before and after the move, so they didn’t wilt.
Mar 01, 2024
Recommend for future moves without hesitation
The movers expertly covered and wrapped our belongings, placed boxes and mismatched components with care. The condition of everything was superb. They were really helpful, polite, and competent, and they worked very hard. Recommend for future moves without hesitation.
Jun 15, 2024
The crew was polite!!!
These guys were packing experts! They provided plenty of sturdy moving supplies, including mattress covers and furniture blankets.
Mar 26, 2026
Immensely satisfied
I am writing this because I was super impressed with the specialized piano skid they used. Most movers just try to wing it, but Amex Moving & Storage came prepared with the right equipment and plenty of moving blankets. They didn't even leave a scuff on the hardwood floors while moving that beast of an instrument. It’s rare to see that kind of expertise these days.
Feb 29, 2024
Expert movers from Amex Moving & Storage are reliable
Expert movers from Amex Moving & Storage are reliable, courteous, and quick to respond. They expertly relocated my belongings while meticulously wrapping each one. In addition, they gave me specialized storage containers for my knitwear. A perfect score of five stars is very appropriate!
Oct 14, 2025
Very hard working group of guys
The movers made a great impression right from the start. They came with clean uniforms, a well-marked truck, and the right equipment. This was a cross-town move for my family of five. They carried three beds, a big sofa, and about 40 boxes without damaging anything. Everything was placed exactly where we wanted it. The whole job was finished earlier than promised.
Jun 09, 2026
We recently used Amex moving and Storage to move my daughter from NYC to Orlando FL.
We recently used Amex moving and Storage to move my daughter from NYC to Orlando FL. Was quoted $3,500.00 for a tiny one bedroom apartment. The movers showed up at her Apartment as scheduled and then the nightmare began. Driver had to park another 100' away so his office immediately called telling me only 75' from truck to front door is included. I said fine, charge me for the additional distance. Then they made it up to the apartment and said they didn't have a mattress cover included in the price and i would have to pay extra, then they said they wouldn't move TV's in the boxes they came in that they had to use their own crate and that would be extra, and then they said mirrors would cost extra and then they said that lamps need a special cover and that would be extra. I told the lady on the phone that i felt that this was one big bait and switch exercise and that i felt i was being taken advantage of. She immediately threatens to leave and tell her drivers to leave. I said no, i don't have time to start all over again and we had a deadline to be out of the apartment, plus they had my $700.00 deposit. She said for the extras it would be another $1,000.00. I was in shock. That is one third the amount of the entire move. I agree because they have me bent over a barrel. So now they get to Orlando a week or so later and the disaster starts all over again. Did i mention they demand Cash only at delivery so i had to get $3,900.00 in cash the day before arrival. They arrive at the house and now demand the Cash without allowing us to inventory or inspect the items. The driver get the crazy lady on the phone and she starts yelling and screaming at my wife and me and telling the drivers to just leave. Finally one of the movers opens the truck to allow us to make sure all of our stuff is there but still wont unpack it. Now she is yelling at him telling him not to do it. We finally resolve with the drivers and get our stuff, but it was an absolute nightmare. These people are crooks and will take advantage of you. I highly recommend you stay clear of this company. We have moved several times and have never been treated like this and have never paid Cash. Run fast and far from these folks.
