Sep 12, 2026
DO NOT TRUST THIS COMPANY. If I could give zero stars, I would.
Prior to booking an interstate move from NY to TN, we conducted two to three separate virtual walkthroughs with sales rep Patrick Harris. We explicitly emphasized that we wanted everything accurately inventoried to avoid any surprises or unexpected costs on moving day. Based on these virtual evaluations, he issued a signed Binding Estimate for $21,800.00. Once signed, Operations Manager Michelle Bar became our main contact—and dealing with her was an absolute nightmare. Every conversation was like walking on eggshells. She maintained a belligerent "take it or leave it" attitude, overtalking us with "Listen, listen, listen," refusing to let us speak, and threatening to hang up if we pushed back. At one point, she actually said, "You're lucky we even showed up." They arrived on the final afternoon of our pickup window at 4:00 PM—with the closing on our NY home scheduled for 9:30 AM the next morning. The crew kept us awake packing all night long from 4:00 PM until 6:30 AM, leaving us just three hours before closing. Before a single item was loaded onto the truck, on-site lead Henner Rodriguez claimed the job was larger than expected and put Michelle Bar on the phone. With our NY home sale closing hours away and a purchase closing on our new home in TN just days later, our backs were completely against the wall. Knowing we were trapped, she verbally forced a price jump to $32,700.00—an unauthorized $10,900.00 overcharge—before work would begin. In a desperate attempt to lower the cost, we were forced to purge valuable personal belongings on the spot, forcing us to repurchase those items out-of-pocket after arriving in Tennessee. Left with no choice on moving day, we had to agree under total duress. Delivery was then delayed for over two weeks because Michelle Bar insisted we needed a shuttle service and attempted to demand additional accessorial fees, despite our executed paperwork reflecting $0 shuttle charges and specifying two smaller delivery trucks. Upon delivery, our furniture arrived with severe physical damage, including structural breaks to our bedroom set and entertainment center, and our box spring arrived filthy and water-stained. I have officially filed formal regulatory complaints with: • Federal Motor Carrier Safety Administration • New Jersey Division of Consumer Affairs (Office of Consumer Protection) • Tennessee Attorney General's Office (Division of Consumer Affairs) Save yourself the stress, money, and property destruction. Avoid AMEX Moving & Storage at all costs.
Nov 21, 2023
Perfect Overall
With my stuff going on a long journey, the Amex Moving & Storage gave me real-time updates so I could chill. I knew where my furniture was at all times, which was a big relief.
May 20, 2026
Everything ended up in the right place.
I was not expecting things to go this smoothly. I had 2 stops planned, and they handled both without mixing anything up. Everything ended up in the right place.
Sep 09, 2025
Quick and Effortless!
Fragile items like glass tables and picture frames were packed with care. Everything reached the new home safely, and I couldn’t be happier with how attentive and respectful the movers were. They exceeded my expectations.
Mar 02, 2026
Team members are honest!
We had to move after our landlord sold the property. I called this company, and they came on the agreed day. The team started working without needing constant direction. They moved through the house steadily and didn't slow down. I was able to handle phone calls while they took care of the move. The work kept going until the place was empty. It felt like they knew how to handle this type of job without making it complicated.
Oct 07, 2024
Simple, Seamless and Satisfactory!!!
They are great for a trouble-free move. Because of my job, I had to move across the country, and Amex Moving & Storage was the best choice for me. They handled every facet of logistics, from loading and packing to transportation and delivery. All of my items arrived promptly and undamaged. Throughout the entire process, they kept me informed and spoke with me in a very professional manner.
Oct 26, 2023
GREAT moving experience
When lifting heavy objects, James and Maxwell went out of their way to preserve my walls and flooring because they covered everything in moving blankets and large foam sheets. They demonstrated their dedication to preventing harm by wrapping fragile goods in many layers of shrink wrap.
Jun 13, 2024
I Am A satisfied Customer NOw
I wholeheartedly recommend this company! From the initial phone conversation until the relocation day, they communicated well. The entire crew was extremely professional, knowledgeable, and friendly. The relocation was rapid and efficient. Most notably, compared to previous movers, they were extremely cautious and took great care in transporting our stuff. It truly provided us with peace of mind.
Aug 22, 2025
Pleasant and Proficient!
We had to move out of state and needed help getting everything loaded for a long drive. I had already packed most of it, but I was nervous about the bigger furniture and how it would handle the trip. The movers wrapped and secured everything tightly. When it was unloaded days later, everything looked just like it did when it left. That peace of mind was worth it.
Jan 19, 2026
Brilliant, reliable, and friendly
I had a really good experience with Amex Moving & Storage last Tuesday. I was worried about my large mirror and some artwork, but the guys handled everything with a lot of care. It is such a relief to have all my fragile items in the new house without a single crack.
