Sep 24, 2025
Extremely professional gentlemen.
Amex Moving & Storage worked around our schedule, showed up early, and kept everything running on time. I liked how clear their communication was. Malvin checked in along the way and made sure delivery happened exactly when we needed it. They helped keep everything stress-free.
Sep 12, 2026
DO NOT TRUST THIS COMPANY. If I could give zero stars, I would.
Prior to booking an interstate move from NY to TN, we conducted two to three separate virtual walkthroughs with sales rep Patrick Harris. We explicitly emphasized that we wanted everything accurately inventoried to avoid any surprises or unexpected costs on moving day. Based on these virtual evaluations, he issued a signed Binding Estimate for $21,800.00. Once signed, Operations Manager Michelle Bar became our main contact—and dealing with her was an absolute nightmare. Every conversation was like walking on eggshells. She maintained a belligerent "take it or leave it" attitude, overtalking us with "Listen, listen, listen," refusing to let us speak, and threatening to hang up if we pushed back. At one point, she actually said, "You're lucky we even showed up." They arrived on the final afternoon of our pickup window at 4:00 PM—with the closing on our NY home scheduled for 9:30 AM the next morning. The crew kept us awake packing all night long from 4:00 PM until 6:30 AM, leaving us just three hours before closing. Before a single item was loaded onto the truck, on-site lead Henner Rodriguez claimed the job was larger than expected and put Michelle Bar on the phone. With our NY home sale closing hours away and a purchase closing on our new home in TN just days later, our backs were completely against the wall. Knowing we were trapped, she verbally forced a price jump to $32,700.00—an unauthorized $10,900.00 overcharge—before work would begin. In a desperate attempt to lower the cost, we were forced to purge valuable personal belongings on the spot, forcing us to repurchase those items out-of-pocket after arriving in Tennessee. Left with no choice on moving day, we had to agree under total duress. Delivery was then delayed for over two weeks because Michelle Bar insisted we needed a shuttle service and attempted to demand additional accessorial fees, despite our executed paperwork reflecting $0 shuttle charges and specifying two smaller delivery trucks. Upon delivery, our furniture arrived with severe physical damage, including structural breaks to our bedroom set and entertainment center, and our box spring arrived filthy and water-stained. I have officially filed formal regulatory complaints with: • Federal Motor Carrier Safety Administration • New Jersey Division of Consumer Affairs (Office of Consumer Protection) • Tennessee Attorney General's Office (Division of Consumer Affairs) Save yourself the stress, money, and property destruction. Avoid AMEX Moving & Storage at all costs.
Mar 10, 2026
Very hard working group of guys
Contact this team for your relocation needs because they did a great job for me. They finished the entire project few hours from start to finish. I had a lot of loose gear and packed boxes that needed to go to my new apartment. The crew handled the loading process and the transport without any issues. The service met my requirements, and these guys deserve every five-star rating they get.
Aug 25, 2026
Everything was managed in an organized way.
The team handled the move with patience and good planning. They made sure the furniture was properly protected before it was loaded onto the truck. Fragile household items received additional care during transportation. The unloading was completed smoothly at the destination. Everything was managed in an organized way.
Apr 23, 2026
Everything went smoothly
These guys were real pros and worked hard from the second they started. I'm happy with how the whole day turned out. If you need a reliable moving company, Amex Moving & Storage is the one to call!
May 19, 2024
Great value! Headache free!
Henry and his team were extremely professional from the start. They handled all of our belongings with care. All items were properly handled and wrapped. They worked very hard without rushing ensuring nothing was damaged. We would highly recommend this company to anyone!!!!
Jun 02, 2026
Great communication and reliable service from start to finish.
The team was professional, efficient, and made the entire moving process easy to manage. My belongings were handled with care and delivered safely without any issues. Great communication and reliable service from start to finish.
Feb 02, 2026
They were very responsive
At first, I was nervous about moving all my delicate items, but it went smoothly. It made the entire process feel easy. Anyone looking for a solid team to move you should give Kendry a shot.
Apr 12, 2024
Very happy customer
They arrived on time and transferred everything with care. We will be employing them for our upcoming move, and we will be recommending them to everyone we know.
Jun 27, 2024
Stellar service from Amex Moving & Storage.
Amex Moving & Storage was fantastic the first time I used them. Arriving quickly, Javier and his crew were wonderful to work with because they were careful with everything and worked efficiently. I will most certainly choose them again.