Jun 23, 2025
Very professional and caring.
I was worried about the fabric sofa when it started to rain while the transfer was happening. The movers wasted no time in applying a second layer of waterproof material to ensure its cleanliness and protection from moisture. Undoubtedly the finest!
Mar 16, 2026
We had a flawless, full service move.
I am really impressed with how they handled my move yesterday. I had a very large refrigerator that needed to be moved into a tight kitchen space. The team from Amex Moving & Storage was very careful not to scratch the new tile floors or the walls. They were very friendly and even double checked that the fridge was level before they left. It was a great experience, and I would definitely use them again for my next move.
Dec 15, 2025
Awesome!
The crew came right on time for my storage move. They worked quietly and made sure everything was packed neatly before loading it up, which saved me a lot of stress later.
Sep 10, 2024
Great moving company to deal with.
The moving crew was a delight to collaborate with. We used the services of 3 movers to transport two-bedroom apartment. They showed there when they said they would, were careful with our possessions, and packed and loaded everything swiftly. We greatly appreciate the team's efforts in ensuring a seamless transition for us!
Sep 12, 2026
DO NOT TRUST THIS COMPANY. If I could give zero stars, I would.
Prior to booking an interstate move from NY to TN, we conducted two to three separate virtual walkthroughs with sales rep Patrick Harris. We explicitly emphasized that we wanted everything accurately inventoried to avoid any surprises or unexpected costs on moving day. Based on these virtual evaluations, he issued a signed Binding Estimate for $21,800.00. Once signed, Operations Manager Michelle Bar became our main contact—and dealing with her was an absolute nightmare. Every conversation was like walking on eggshells. She maintained a belligerent "take it or leave it" attitude, overtalking us with "Listen, listen, listen," refusing to let us speak, and threatening to hang up if we pushed back. At one point, she actually said, "You're lucky we even showed up." They arrived on the final afternoon of our pickup window at 4:00 PM—with the closing on our NY home scheduled for 9:30 AM the next morning. The crew kept us awake packing all night long from 4:00 PM until 6:30 AM, leaving us just three hours before closing. Before a single item was loaded onto the truck, on-site lead Henner Rodriguez claimed the job was larger than expected and put Michelle Bar on the phone. With our NY home sale closing hours away and a purchase closing on our new home in TN just days later, our backs were completely against the wall. Knowing we were trapped, she verbally forced a price jump to $32,700.00—an unauthorized $10,900.00 overcharge—before work would begin. In a desperate attempt to lower the cost, we were forced to purge valuable personal belongings on the spot, forcing us to repurchase those items out-of-pocket after arriving in Tennessee. Left with no choice on moving day, we had to agree under total duress. Delivery was then delayed for over two weeks because Michelle Bar insisted we needed a shuttle service and attempted to demand additional accessorial fees, despite our executed paperwork reflecting $0 shuttle charges and specifying two smaller delivery trucks. Upon delivery, our furniture arrived with severe physical damage, including structural breaks to our bedroom set and entertainment center, and our box spring arrived filthy and water-stained. I have officially filed formal regulatory complaints with: • Federal Motor Carrier Safety Administration • New Jersey Division of Consumer Affairs (Office of Consumer Protection) • Tennessee Attorney General's Office (Division of Consumer Affairs) Save yourself the stress, money, and property destruction. Avoid AMEX Moving & Storage at all costs.
Jul 21, 2026
Well organized!
The moving crew arrived right on schedule and immediately got to work. They handled every box and piece of furniture with great care. Everything arrived safely, and the entire move was completed without any stress.
Jul 03, 2025
I will recommend you to all my friends and relatives...
The weight of these boxes and the risk of spine damage from improper stacking concerned me. The genre arrangement made it simpler to move them to my shelf. When we arrived at my new address, they carefully unloaded and stacked each mini-box. I appreciated how they listened to my labeling requests and didn't damage any book covers.
Aug 19, 2024
Problem Solver
I can’t praise these movers enough for their excellent work. They showed up with all the equipment they needed and quickly devised a plan for moving our furniture. They handled our couches and refrigerators with ease, lifting them with their strong arms and using a ramp to slide them down the stairs. They had a brilliant system for coordinating their movements and avoiding any accidents. They were the best movers I’ve ever seen!
Oct 21, 2025
Exceptional service
I moved into a fourth-floor apartment with no elevator. I thought the stairs would slow everything down, but the movers powered through and carried all my furniture up without a single complaint.
Apr 19, 2024
5 star communication!
Despite my little belongings, the movers were quite careful with them. From start to finish, the change was smooth sailing for both of us.