Jul 30, 2026
Beyond grateful!
Beyond grateful! I had to reschedule the move twice. Both times, the office staff was quick to make the changes and update my paperwork without pushing fees. When they finally moved, all my information was on hand, and it went smoothly!
Aug 03, 2026
They are indeed the experts!
I was always wary about moving, but this company made it seem like a breeze. They moved all my possessions on time, and they sent packers who packed everything exactly as I wanted. There was no damage or loss of anything. They are indeed the experts!
Jun 23, 2025
Very professional and caring.
I was worried about the fabric sofa when it started to rain while the transfer was happening. The movers wasted no time in applying a second layer of waterproof material to ensure its cleanliness and protection from moisture. Undoubtedly the finest!
May 22, 2026
Solid 5 stars for the team.
Solid 5 stars for the team. I was mostly worried about my hardwood floors getting scuffed up, but they were very mindful and used floor runners the whole time.
Sep 21, 2024
Good Job Done...
We hired them on our neighbor’s recommendation and it was a fantastic experience! All our furniture, décor and crockery were meticulously wrapped and encased in cushioned boxes. We received everything in excellent condition!
Nov 24, 2025
Very professional and caring.
The team from Amex Moving & Storage helped me with my long-distance move. They packed, loaded, and unloaded on the same day. They let me know what was happening and stayed busy throughout the process.
May 03, 2024
My hats off to you!
Quick and helpful, the staff responded immediately. They spared no effort in making sure our order got here in one piece.
Sep 12, 2026
DO NOT TRUST THIS COMPANY. If I could give zero stars, I would.
Prior to booking an interstate move from NY to TN, we conducted two to three separate virtual walkthroughs with sales rep Patrick Harris. We explicitly emphasized that we wanted everything accurately inventoried to avoid any surprises or unexpected costs on moving day. Based on these virtual evaluations, he issued a signed Binding Estimate for $21,800.00. Once signed, Operations Manager Michelle Bar became our main contact—and dealing with her was an absolute nightmare. Every conversation was like walking on eggshells. She maintained a belligerent "take it or leave it" attitude, overtalking us with "Listen, listen, listen," refusing to let us speak, and threatening to hang up if we pushed back. At one point, she actually said, "You're lucky we even showed up." They arrived on the final afternoon of our pickup window at 4:00 PM—with the closing on our NY home scheduled for 9:30 AM the next morning. The crew kept us awake packing all night long from 4:00 PM until 6:30 AM, leaving us just three hours before closing. Before a single item was loaded onto the truck, on-site lead Henner Rodriguez claimed the job was larger than expected and put Michelle Bar on the phone. With our NY home sale closing hours away and a purchase closing on our new home in TN just days later, our backs were completely against the wall. Knowing we were trapped, she verbally forced a price jump to $32,700.00—an unauthorized $10,900.00 overcharge—before work would begin. In a desperate attempt to lower the cost, we were forced to purge valuable personal belongings on the spot, forcing us to repurchase those items out-of-pocket after arriving in Tennessee. Left with no choice on moving day, we had to agree under total duress. Delivery was then delayed for over two weeks because Michelle Bar insisted we needed a shuttle service and attempted to demand additional accessorial fees, despite our executed paperwork reflecting $0 shuttle charges and specifying two smaller delivery trucks. Upon delivery, our furniture arrived with severe physical damage, including structural breaks to our bedroom set and entertainment center, and our box spring arrived filthy and water-stained. I have officially filed formal regulatory complaints with: • Federal Motor Carrier Safety Administration • New Jersey Division of Consumer Affairs (Office of Consumer Protection) • Tennessee Attorney General's Office (Division of Consumer Affairs) Save yourself the stress, money, and property destruction. Avoid AMEX Moving & Storage at all costs.
Nov 21, 2023
Perfect Overall
With my stuff going on a long journey, the Amex Moving & Storage gave me real-time updates so I could chill. I knew where my furniture was at all times, which was a big relief.
Oct 11, 2024
Recommended by me :)
After a thorough comparison of various relocation services, I chose Amex Moving & Storage for their exceptional balance of cost-effectiveness and quality service. They appointed a dedicated relocation coordinator, Malvin, who meticulously managed the entire transition from inception to completion. His consistent communication and updates provided a reassuring sense of oversight and attentiveness to my relocation needs. His professionalism and amiable demeanor instilled a deep sense of trust and confidence in their services.