Aug 16, 2025
I am so grateful to find such a great moving company
I had to move my home gym setup, including the treadmill, squat rack, weights, and everything else, from my garage to a new house across town. I honestly expected a headache, but the movers handled it like they'd done it a hundred times. They disassembled what needed to be taken apart, wrapped the equipment properly, and reassembled it all at the new place exactly how I wanted.
Aug 03, 2026
Avoid this company at all costs.
When looking for movers I fell for the AMEX scam, thinking their glowing reviews were real when they are not. I had incorrectly assumed this was a company with its own intake, movers, and drivers, instead Michelle acts as logistics working with outside contractors. During our intake call with Patrick (who is a sales broker NOT an AMEX employee), I provided a detailed itemized list of everything in the move (including dimensions for furniture) with video and photos. We were quoted 960 cubic feet at around $8k for a full pack and move. We paid the deposit and were told we would receive our items in our move-in date, which was a LIE. Additionally, we were not told upfront that the last two payments had to be in money orders. On the day of the move, Austin showed up with 2 men in an AMEX truck. Though they all had AMEX shirts, it was clear that Austin was a contractor that had then found 2 people to work with him. After his walk through, Austin told us we were under quoted and said we needed at least 1500, which would take us to $12k. We were obviously upset and immediately called Michelle. She was absolutely no help in the situation, pretending not to understand why we would be mad at suddenly having to pay $4k more. Having no choice, we went on with the packing and move. It took the 3 men 11 hours. And, as we would find out later why, we ended up having to leave behind 8 pieces of furniture because we would have needed even more space in the truck. We had to scramble to sell things and lost so much money doing so. During this day of hell, we were also told that we would NOT be receiving our items on our move in day - that they have to wait for a truck to be going that direction to put our stuff on. Had we been told that before, we would have been more strategic in what we did NOT pack and to keep with us! We had to continually call and text Michelle for updates as to where our stuff was, because, we had put AirTags in some boxes we knew they hadn’t left yet. At our new home, we had to buy air mattresses and other essentials while we waited two weeks for our stuff to arrive. We also had to buy almost all new furniture. Not only was the move itself overly expensive, we ended up spending thousands more to replace to furniture we had to leave behind. The 2 men who arrived with our belongings, were also clearly contractors. While unloading, they continually mentioned how lightweight the boxes were, how many of the boxes were misshaped because they were not full, and how certain materials were placed in the wrong boxes. They asked if we had packed ourselves and were shocked to hear we had paid AMEX for packing. As we began to unpack, we found that at least 75% of the boxes were half full. Meaning, our items would have taken up less space if the boxes had actually been packed to capacity. This is a complete SCAM and utterly unacceptable. We also found broken glassware, broken mirrors, bent books, and other damaged objects, because, again, the boxes were not packed correctly. This horrible packing cost us thousands of dollars in cubic square feet. This “company” is, at its core, dishonest. They scam you into thinking they are legitimate, when in fact, no one, except Michelle, actually works at AMEX.
Oct 07, 2025
The whole experience was so pleasant
The crew carried antiques, boxes of books, and a heavy dresser without rushing. They asked questions and placed everything where it belonged. That meant a lot. Good Job Done...
Feb 26, 2026
They were professional, timely, and worked hard.
My experience with Amex Moving & Storage was nothing short of excellent. We moved from a large house to a smaller one, which required a lot of planning. The crew, especially Kendry, was thoughtful and helped us decide what to move and how to best arrange it. Everything arrived safely and on schedule. I am extremely pleased.
Dec 04, 2025
Fast, Careful Long Distance
The crew sorted the items and packed them so they wouldn't take up too much space. They even helped me decide what could go on top without causing damage. It was organized and quick, and I didn't have to make multiple trips.
Nov 10, 2025
Quick and Effortless!
Javier showed such professionalism during the move. He guided the team, answered my questions, and even made sure fragile items were double-checked. Having him in charge made me completely trust the process.
Jun 10, 2025
Very Smooth Transition!
Due to my husband's military service, we frequently relocate. We've worked with several moving companies, but this one stands out as the best. Their movers expertly manage military relocations and know every detail of the process. They ensured everything was documented and helped pack our items to military standards. Our belongings were loaded and unloaded efficiently.
Mar 02, 2026
Team members are honest!
We had to move after our landlord sold the property. I called this company, and they came on the agreed day. The team started working without needing constant direction. They moved through the house steadily and didn't slow down. I was able to handle phone calls while they took care of the move. The work kept going until the place was empty. It felt like they knew how to handle this type of job without making it complicated.
Sep 17, 2026
Loved them!
They immediately laid down protective runners over our newly vacuumed carpets, demonstrating their concern for the property of their customers.
Apr 21, 2026
Very professional and caring.
Honestly, I was so stressed about this move, but these guys made it look easy. They showed up right on time and didn't waste a single minute. Each piece was wrapped up tight, and they didn't get scratched or broken, which was my biggest worry. They were super helpful and kept everyone moving quickly while still being careful with my stuff. I've used other movers before who were a nightmare, but this was a totally different experience. I'd definitely use them again for my next move.
