Horrible Company (I don't say this lightly)
I have never had such a bad experience. I booked everything out months in advance and received a quote I liked. When pickup day finally arrived, they did not show up or c
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I have never had such a bad experience. I booked everything out months in advance and received a quote I liked. When pickup day finally arrived, they did not show up or call me to tell me they were moving the date to the next day. The worst thing was that after they loaded my furniture, they told me the cost was going to be 3x the amount in the quote. I understand an estimate is not exact, but 3x is ridiculous when I did not add any extra last-minute items and it is a small 1-bedroom apartment. I was then told that if I did not pay immediately, they would tack on extra fees for delays, so there was no time to argue or explore other options. The movers picked up my stuff on a Sunday when the office was closed and dropped it off on a Monday before the office opened. When I asked customer service for help, I was told they would not review my receipts and case and that there was nothing they could do because it was past the delivery date, even though the office was closed during the entire delivery window. I got stuck paying over $5000 on a $2300 moving quote, and they would not do a thing.
Move size: Apartment Move
Service cost:
$5500