American Dream Relocation

Deborah, thank you for your feedback. We are sorry to hear that you felt frustrated with your move. Our quality assurance process is in place to prevent exactly the kind of on-site issues you experienced. During QA, we review the full inventory and cubic footage so that estimates reflect the actual size of the shipment. This step is meant to protect customers from unexpected changes at pickup. When updates are declined, carriers are still required to adjust the contract on site if the items or volume exceed what was originally listed. In your case, the revised amount reflected the larger shipment being moved, not an attempt to add unnecessary charges. We understand moving can be stressful, and our goal is always transparency and accuracy. Customers with questions are encouraged to contact our customer service team at 866-237-9504 during business hours.

Seena, thank you for sharing your feedback. We understand how stressful moving can be, and we regret that you felt frustrated during your relocation. Our team works hard to communicate clearly and provide accurate updates, but we also want to make sure expectations are set correctly from the beginning. For clarity, all deliveries are scheduled within the agreed-upon transit window outlined in the contract. Updates are provided as soon as they are verified by the carrier, which means we cannot always give hourly or daily changes. This system is designed to ensure that customers receive accurate information rather than speculation. When multiple calls are made within a short period, it can sometimes appear that representatives have different information, when in fact each is simply working with the most recent confirmed details available. Your delivery has been completed, and while we regret that the process did not feel seamless for you, we remain committed to transparency and professionalism with every customer we serve. We are always available at 866-237-9504 during business hours to answer questions and provide support.