BEWARE
As a former journalist who’s relocated eight times - including an international move - I’m no stranger to the moving process. And yet, I’ve never encountered a more
... Read
More
As a former journalist who’s relocated eight times - including an international move - I’m no stranger to the moving process. And yet, I’ve never encountered a more frustrating, opaque, and unsettling experience than with American Dream Relocation.
The ordeal started questionable. The disorganization was palpable. One individual who contacted me even ended the call by saying the name of an entirely different moving company. That moment should’ve been my first red flag. Then, they failed to pick up my belongings on the scheduled day and timeframe. We had to reschedule to the following day with unexpected fees. That would’ve been frustrating enough, but things only spiraled from there.
As of today (July 21), my furniture and belongings still haven’t been delivered, despite being told it would arrive by July 15. Attempts to get updates have been infuriatingly unsuccessful. American Dream’s customer service office on Friday even admitted they couldn’t contact the dispatcher. I was told I’d receive a callback once they located someone, then nothing. Just radio silence. I called again today - same ordeal. I am told I'll get a call back once they can get in contact with the dispatcher.
This isn’t merely inconvenient - it’s absolutely unacceptable. My belongings include essential items I need to live and work, plus valuables I entrusted to this company. The total lack of communication and accountability is alarming, and it’s starting to feel more like a scam than a service. To anyone considering American Dream: proceed with extreme caution.
If someone from the company is reading this: Where are my belongings?! Your customers deserve timely updates when you’re holding thousands of dollars’ worth of personal items in your possession.
Move size: Apartment Move
Service cost:
$1800
Company Response
Seena, thank you for sharing your feedback. We understand how stressful moving can be, and we regret that you felt frustrated during your relocation. Our team works hard to communicate clearly and provide accurate updates, but we also want to make sure expectations are set correctly from the beginning.
For clarity, all deliveries are scheduled within the agreed-upon transit window outlined in the contract. Updates are provided as soon as they are verified by the carrier, which means we cannot always give hourly or daily changes. This system is designed to ensure that customers receive accurate information rather than speculation. When multiple calls are made within a short period, it can sometimes appear that representatives have different information, when in fact each is simply working with the most recent confirmed details available.
Your delivery has been completed, and while we regret that the process did not feel seamless for you, we remain committed to transparency and professionalism with every customer we serve. We are always available at 866-237-9504 during business hours to answer questions and provide support.
