Do NOT work with American Dream Relocation or Unlimited Moving & Storage
Do NOT work with American Dream Relocation- this was the worst moving experience I’ve had.
I originally booked with Fred Valitti at American Dream Relocation to coor
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Do NOT work with American Dream Relocation- this was the worst moving experience I’ve had.
I originally booked with Fred Valitti at American Dream Relocation to coordinate a move from AL to NY. He assured me my belongings would be picked up 6/18 and delivered within 3–5 business days. I was explicitly told that although the movers might give a longer window, “anything I say supersedes the contract,” and that my delivery would arrive no later than Monday, 6/23. I emphasized timing was essential, as I needed my belongings for a new job. I stated clearly that if my items couldn’t arrive in that window, I did not want to make this transaction.
On pickup day, the movers from the contracted moving company Unlimited Moving & Storage gave me a delivery window of up to 24 days. I called Fred and he again reassured me and the movers that my belongings would arrive by 6/23. The movers even confirmed that 6/24 would be the latest possible delivery date, and I accepted that. They loaded my belongings and said they were heading straight to NY. I was told I would be updated with their progress (and that I should call them if I haven’t heard from them). Fred also said I would hear from his customer service team. I received no contact at all.
By 6/22, I hadn’t received any updates. I contacted the movers and Fred—no response. When I finally reached the movers on 6/23, he told me they were still in Georgia, waiting on “more jobs.” They had barely even left the state (and they were 1 day away from my expected delivery date). I called customer service and Fred again, who said he would get back to me, then ghosted me entirely. At this point, I had been lied to multiple times.
On 6/25, I spoke with Richard Pryce, a customer service supervisor, who told me my belongings were inexplicably in a warehouse in Colorado with no scheduled delivery date. I asked for clarification, thinking there must be a mix-up, as
Colorado is nowhere near the expected delivery route, and he rudely accused me of “interrogating” him. Meanwhile, my mover texted to say they would deliver on 6/27 between 8am-12pm. At this point, I was so desperate for my stuff, I chose to believe the driver over the chaotic and contradictory customer service.
On the morning of expected delivery 6/27, instead of the expected movers (Reshard and Fernando), I got a call from 2 RANDOM movers—saying they would arrive at 6pm, not 12pm (despite confirmation 1 day prior). We rescheduled for the next morning and per their request, they gave me a delivery time of 6am at the latest. They arrived over an hour late. I was upset, but was relieved to see my belongings—until I saw the damage.
Damages and Missing Items:
• Brand new mattress was ripped
• Laundry basket was cracked
• Cat tower and lamp were bent in half
• Box labeled “fragile” was delivered upside down, with shattered glass
• They had written with red sharpie on my pillows
• My litter box arrived cracked with missing pieces
• They tried to deliver a desk that wasn’t mine, proving they had no reliable tracking or labeling system.
• 2 boxes never arrived. The mover admitted to breaking the dinner plates in one of the fragile boxes during a transfer and chose not to load it onto the truck—and never told me until I noticed and asked. These items are STILL missing.
On arrival, they didn’t confirm the inventory of 42 boxes they picked up (I counted 40 on delivery and told them this). Upon mentioning that I felt uncomfortable paying the remaining fee (they make you Zelle them on pickup/delivery) for this delivery, knowing that my stuff is late, damaged and missing, they refused to unload my items until I paid. I felt coerced and like my belongings were being held hostage. The labeling system was a joke, and their handling of fragile items was careless.
After delivery, I emailed customer service and received no response. I called customer service and contacts I have at both Unlimited Moving & Storage and American Dream Relocation, no reply. I finally made contact and was connected to Anthony Moretti the Operations Manager who promised to call me back with an update- he neither called nor answered my calls. I sent a follow up email 1 week later without response. This service was not what was advertised or what I was promised (which is the timely delivery of ALL my items, in undamaged condition). My delivery occurred 3 weeks ago, and I still haven’t heard from anyone re: my missing boxes. I paid nearly $2,000 for this terrible experience, and received lies, delays, and damage.
Move size: Studio Move
Service cost:
$1956
Company Response
Rima, thank you for taking the time to share your experience. We are very sorry to hear that you felt frustrated during your move. We understand how stressful delays and damages can be, and we regret that your experience did not meet your expectations.
For clarity, all contracts state that delivery windows are estimates, not guaranteed dates. While carriers always work to deliver within the quoted timeframes, unforeseen circumstances such as logistics, routing, or scheduling can occasionally lead to changes. We do our best to communicate updates as soon as possible, and we understand how disappointing it can be when delays occur.
We would like to review your file further to assist with any outstanding issues, including missing or damaged items. Please reach out to our customer service team at 866-237-9504 during business hours (Monday through Friday, 9:30 a.m. to 5:00 p.m.) so that we can confirm your details and provide you with claims information and support. Our commitment is to work with every customer to resolve concerns fairly and transparently.
