Aug 18, 2025
I called America First Moving in a panic after another company bailed on me.
I called America First Moving in a panic after another company bailed on me. They stepped in without hesitation and got me moved within 48 hours. Fast, friendly, and totally professional. They turned a nightmare into a smooth transition.
Jan 31, 2025
Untrustworthy Scam Artists Holding My Belongings Hostage
America First Moving Services has nonexistent professionalism or reliability. Beware of unexpected price increases after they load your belongings onto the truck. Additionally, they and their subsidiaries (AMB Moving and Storage Inc. and Sorto Express Transportation Inc.) will hold your belongings hostage, with little to no support from anyone in resolving these issues. Only "give us what we want, how we want it." The company outsources its moves to third-party contractors, who in turn hire day laborers from in front of Home Depot, making it difficult to track shipments or hold anyone accountable. I’ve been waiting months for my belongings; I’m being pressured into paying additional fees before they’ll deliver my belongings. This is a scam company; they will lie and agree to any request to get your business, then bait and switch and provide nothing promised in the contract or via phone. I never authorized them to place my belongings in storage; they’re holding my items hostage and charging me storage fees for it. They took what they wanted out of my storage and left the rest, saying the whole truck wasn’t allocated to me. I’m still paying for a $500-a-month storage unit and have to hire another moving company and fly back to Las Vegas. They tried to overcharge me at pickup after my belongings had been loaded onto the truck. They forged a document; this is identity theft. Forget about those professional movers they raved about; they hire day laborers from in front of Home Depot. There are no professional movers. Only God knows who they have handling your belongings and in your home. Most of all, America First Moving has a pattern of deceptive pricing, poor communication, and lack of accountability, leading to a highly frustrating experience. If you bring up their dishonesty, they’ll deflect and only talk about extorting money from you. They or their subsidiaries won’t give me the correct billing. America First Moving Services didn’t provide any of what I contracted them to do. I had to involve the bank, and they returned the deposit that is allocated for them, only to add it back to the balance. A refund is just that, a refund. If they thought they deserved the money, they would have fought it at the bank, like every other legitimate business, not refunded and added it back to the bill. This is the worst company I’ve ever had to deal with. If you're considering them as a moving company, it may be best to explore other options with better reputations. Warning: Avoid them at all costs!!! Save yourself time, money, and your sanity.
May 11, 2026
Fraudulent bait-and-switch practices.
This company sold us on a so-called “White Glove Service,” which is exactly why we agreed to pay their much higher price — over $3,600 more than the competition. The service was specifically described to us as including: “Packing, transportation, storage, delivery, UNPACKING, and putting all items where they belong, with the exception of kitchen boxes. You won’t have to do a thing — just sit back and watch.” Delivery day came, and not a single box was unpacked. The salesman promised one thing verbally, then changed the wording in the contract so the company could hide behind technical language and keep our money. First, they claimed unpacking “wasn’t in the contract.” When I asked them to review the recorded sales call, they changed their story again and said “White Glove Service” is just an expression — not an actual service they provide. That is plain and simple fraud. To make matters worse, they offered us a $200 “good faith gesture” only if we signed a document stating that: • We received all services promised verbally and in writing • We would not dispute the charges • We would not pursue any additional complaints It felt less like customer service and more like dealing with a moving mafia. If this review helps even one or two people avoid this company and their deceptive practices, then they can keep the $200.
Jun 27, 2024
very smoothly and tension-free
Could not be more pleased with my move with America First movers. They promised excellence and they delivered. They made a trying experience hassle-free and easy. Eric, Robert, Sarah, Angel and Irma were incredible!
Nov 09, 2024
DO NOT USE- SCAMMERS
DO NOT USE. Scammers and crooks. Any positive reviews are scams. Check out their better business bureau rating. Here are the facts: 1. Your price will double 2 days before the pickup. (Bait and switch) 2. If you want it within the 2-3 days you asked for delivery they will add $1K (no disclosure at sale.) Without paying this, expect items to arrive 3-4 weeks later. 3. Your items get moved on/off trucks-warehouse multiple times. Boxes THROWN on the truck in a pile. Zero professional movers involved. 4. Items will be damaged and totally LOST. 5. You won't be compensated. Your credit company can't help. 6. The people who sell you the contract will vanish; the service reps will blame you for everything. MY ADVICE: A cross country move will only go well if you do it yourself (UHaul pod serice is fabulous, 1/3rd the cost) or hire a prominent national mover.
Dec 20, 2025
A Big Family Move During the Holidays
Our family of five relocated from Omaha, Nebraska to Scottsdale, Arizona in December. Despite the holiday season, America First Moving stayed organized and calm throughout the process. Even our large dining table arrived without a scratch.
Oct 11, 2025
Stress-Free Retirement Move
After 30 years in the same house, my wife and I downsized from Clearwater, FL to Hilton Head, SC. Safe Travels Moving and Storage made the transition easy. Their crew was kind, organized, and handled our antiques beautifully.
Nov 16, 2025
Cross-Country Move Made Effortless
My wife and I relocated from Seattle, Washington to Miami, Florida for her medical residency. America First Moving handled the long trip like true professionals. They were upfront about pricing, showed up early, and delivered exactly on schedule. Our furniture and electronics made it without a single scratch.
Apr 27, 2026
Experience with AFM / My Good Movers
My experience with the American First Moving website was overall straightforward but not without minor frustrations. The site is cleanly designed, making it easy to locate essential information about services, pricing, and booking. Navigation felt intuitive, and pages loaded quickly, which made the process efficient. However, some sections lacked detailed explanations, leaving me with questions about specific policies and fees. The quote request feature worked well, but I would have appreciated more transparency upfront. Customer support options were visible, though not immediately responsive. Overall, the website is functional and user-friendly, but could benefit from clearer information and improved communication features. While using My Good Movers source I feel like it’s helpful to the community & easy to use.
Jun 13, 2026
Terrible Experience
So we had a drop off date of June 10th or 12th I was told today that we will not get our belongings until the 15 or 16th. Sitting here in our new home with none of our belongings. I would not recommend this company to anyone. These guys are brokers and once they get paid you’re basically at the mercy of whoever they find to pick up and drop off your belongings. On top of that you agree on a price sign the contract and then they want more money out of you because they have no idea the sizes and shapes of your belongings so what you think your getting is not what you actually get unless you want to pay more.