Poor estimate and poor communication
Called Hercules Moving Co but didn't realize they were only a broker. Gave them our info telling him we close on our home on Friday the 20th and he said he would call me three days before our move to finalize things. He never called. Movers came (Alma Movers) Saturday the 14th as scheduled and did really well. Worked hard and covered everything very well. While doing the paperwork after they were done they said it will be there in two weeks. I had told Hercules we needed it by Friday the 19th and he didn't say anything different. After a discussion with the movers he made a call and said if we paid 70%down instead of the 50% it would expedite it and we would get it in a week. I paid the 70%. We walked outside Sunday morning and there was a truck outside our house saying they were there to move us! The kid had driven his own vehicle 1000 miles to take this load! This all made us very nervous so Monday morning I called Alma and asked what was going on! The guy said he would check it out and call me back. Never got a call. I called again on Wednesday and the gal said we weren't expedited! I told her my conversation with the movers and she said she would check it out and call me back shortly. Never got a call back. Decided to send an email. She did respond to that saying she was working on it. We close tomorrow and have no furniture nor do we even know where it is or when we will get it. I would never recommend Hercules or Alma to anyone moving long distances. No communication between them and their customers. Very stressful during an already stressful situation.
