Alma Moving

We hired Alma Moving to move our belongings from Charlotte, NC to Norfolk, VA (only a 5-hour distance). Before signing, their representative promised delivery within 1– ... Read More We hired Alma Moving to move our belongings from Charlotte, NC to Norfolk, VA (only a 5-hour distance). Before signing, their representative promised delivery within 1–3 days. Based on this, we signed. • After pickup on August 15, nothing arrived within 3 days. • Then they told us 7 days. Still nothing. • Later, they claimed our belongings were “on the way,” but weeks passed. Today it has been 25 days, and we still don’t know where our belongings are. They never respond to emails, only through BBB. We even asked to pick up our items ourselves, but they ignored us. At pickup, their staff wrapped our couch in a dirty blanket, even though we provided clean plastic covers. This makes us worry that our items are being stored in poor, unhygienic conditions. We have been forced to live in an empty house, buy new essentials, and suffer both financial and emotional stress. If our belongings arrive damaged, we will take legal action. We strongly warn others: do not trust Alma Moving. They are misleading, unprofessional, and provide false information just to make you sign.

Handling delicate artwork was my main concern, but they did an amazing job. Every piece was protected, loaded carefully, and arrived without a scratch. I appreciated the ... Read More Handling delicate artwork was my main concern, but they did an amazing job. Every piece was protected, loaded carefully, and arrived without a scratch. I appreciated the patience and skill they showed during the entire moving process.

My long-distance move with Alma Moving y went perfectly. They kept me updated every step of the way, and my belongings arrived on time in perfect shape. I really apprecia ... Read More My long-distance move with Alma Moving y went perfectly. They kept me updated every step of the way, and my belongings arrived on time in perfect shape. I really appreciated their reliability and clear communication.

I was especially impressed by how they handled delicate glass cabinets during my move. Every piece arrived safely without a scratch. Their patience and precision really s ... Read More I was especially impressed by how they handled delicate glass cabinets during my move. Every piece arrived safely without a scratch. Their patience and precision really stood out, and I’d gladly recommend them to anyone.

What I liked most was how much they respected my time. They showed up right on the dot, worked without unnecessary breaks, and finished ahead of schedule. They didn't rus ... Read More What I liked most was how much they respected my time. They showed up right on the dot, worked without unnecessary breaks, and finished ahead of schedule. They didn't rush carelessly either; every item was treated as if it were fragile. It's hard to find that balance between speed and caution, but they pulled it off perfectly. I'm more than satisfied with the whole experience.

Honestly, I wasn't expecting much since I booked at the last minute, but the service was excellent. The team arrived earlier than planned and worked steadily the whole ti ... Read More Honestly, I wasn't expecting much since I booked at the last minute, but the service was excellent. The team arrived earlier than planned and worked steadily the whole time. They wrapped my fragile items without me even asking and double-checked the new place for where I wanted everything. They made a day I dreaded turn into one of the smoothest moves I've ever had.

The crew was punctual and got right to work. They worked together so well that the entire move felt like it was over in no time. I noticed they used plenty of padding and ... Read More The crew was punctual and got right to work. They worked together so well that the entire move felt like it was over in no time. I noticed they used plenty of padding and wraps on my furniture, which kept everything safe during transport. They also made sure all the boxes were placed in the right rooms at the new place, which was a huge help.

I already did a review about how bad they are.. an update is now is being 44 days and still have not received my stuff and they don't know where it is.... they told me to ... Read More I already did a review about how bad they are.. an update is now is being 44 days and still have not received my stuff and they don't know where it is.... they told me to wait and they give a insignificant discount for the tardiness (like I care about that)... to this point I don't know if I will ever get my stuff... I've been trying to reach them without response... I tried their instagram account and they deleted my comment there and also blocked me... which means they have no intent to fix their mess..... I am to the point of getting legal advice....

We were moving across town but had a huge aquarium and didn't know how to manage it. We drained and prepped it ahead of time, but I was still nervous. The crew knew exact ... Read More We were moving across town but had a huge aquarium and didn't know how to manage it. We drained and prepped it ahead of time, but I was still nervous. The crew knew exactly how to handle it. They padded it properly, loaded it upright, and made sure it was the last thing out of the truck. It was a relief to see it all go well.

I was moving to a nearby town but had to split my stuff between two locations. It was a headache to explain, but the movers were super patient. They double-checked labels ... Read More I was moving to a nearby town but had to split my stuff between two locations. It was a headache to explain, but the movers were super patient. They double-checked labels and confirmed what went where before loading up. They handled it way better than I expected. Definitely made a complicated situation feel much easier.