The crew were professional, courteous, and friendly. Customer service was top tier. Movers handled the furniture with care and wrapped each piece individually for safe tr ... Read More The crew were professional, courteous, and friendly. Customer service was top tier. Movers handled the furniture with care and wrapped each piece individually for safe travel. Very friendly and accommodating. Upon delivery they continued handling furniture with care and exceeded my expectations by putting all the furniture back together in the rooms that we designated.

My experience was a nightmare. I was on a schedule, I had to be at my new location on Thursday. Pickup was suppose to be Monday morning, then it moved to Tuesday, the ... Read More My experience was a nightmare. I was on a schedule, I had to be at my new location on Thursday. Pickup was suppose to be Monday morning, then it moved to Tuesday, then Thursday morning, they show up Thursday at 4pm with 2 guys, when I clearly stated they would need at least 4 guys to pick up and 5 or more to unload. It was after midnight when the movers said they were tired and we're going to stop. They didn't finish loading all my stuff. I was charged for 1,500 cubic feet and they only took 1,120 cubic feet of stuff, I measured. I had to rent a uhaul myself to take the rest of my stuff. The movers picked up 301 items and delivered 288 items, they still have, or gave to someone else 13 of my boxes. All of MY items were marked with blue, numbered stickers at pickup, at delivery many of my items now also have a red sticker on them for another person's delivery. How did my items get another persons sticker on them? The company is blaming me, saying my items had these stickers already on them, from a previous mover, I have never used a mover before. I used boxes that were in my attic for over 20 years, boxes I got from work 3 weeks before moving and boxes I got from Amazon 2 days before moving, how did these boxes from different locations, months and decades apart all have the same exact red sticker on them? Also I had a box from the next persons delivery in the same moving truck be given to me by mistake, this box also had the same exact red sticker on it, so someone elses box, had the same sticker I apparently had on my boxes from another state, that I used from a previous move? Impossible. I was originally told my items would be on a 26' truck with no one else's stuff. When asking for updates of where my items were, while waiting for delivery, I was told they were being loaded onto a semi truck. The delivery driver told me he picked my items up from a warehouse and loaded into his 26' truck that morning, and sharing the space with another person's delivery. All things I was told would not happen. The difgerent delivery driver had 2 people from craigslist, meet him for unloading the truck. I asked these very questions when booking. Will my items be on a truck with other people items? No, you will have your own truck. Items will be loaded and driven directly from pickup place to delivery place, no stops. Yet, my items took almost 2 weeks to get to my new location, was unloaded and loaded multiple times and loaded with other peoples stuff. Will the same people that load my items, unload my items? No, the driver will be the same and we have a large number of people that work for our company in every state to unload. Yet, they used craigslist people, not people that work for them. People that don't care about your property. All they did was lie to me. These people are crooks and liars. I have 13 missing boxes, many of my boxes were opened and gone through, I am missing thousands of dollars of stuff. I have thousands of dollars worth of damage to my belongings, and thousands in damage to my new residence. Over $40,000 in damages and missing items. I have picture proof of everything and yet these crooks deny it all, blame it all on me. Many of my boxes were clearly marked "top load only" "top, do not tip" "fragile glass" and these boxes were on the bottom of stacks, on their sides, dropped and had boxes dropped on them, we watched them do it, when we complained to be careful, they were rude to us, telling us they needed to hurry, it was getting late. We'll, when you show up after 3pm with 2 guys to unload when I clearly stated multiple times you would need 5 or more, of course it is getting late. I don't care how long it takes you, I paid for a professional job and yet I got unprofessional and damages to everything. Everything about this company was unprofessional. The non communication for days of me messaging where my items were with no reply, to the upping the price multiple times, to the extreme amount of damage, to them not taking all of my stuff and I had to rent a uhaul myself to get the remaining stuff.

I don’t know how these guys do this! Everything wrapped and handled with care. Same crew moved us in and could not have done a nicer job accommodating us on where to pu ... Read More I don’t know how these guys do this! Everything wrapped and handled with care. Same crew moved us in and could not have done a nicer job accommodating us on where to put stuff. Super super job!!would never use a different service

The team was also incredibly responsive and quick to reply when I first reached out to book the move, which made the entire process easy and stress-free from the start. I ... Read More The team was also incredibly responsive and quick to reply when I first reached out to book the move, which made the entire process easy and stress-free from the start. I truly couldn’t have done the move without them. They worked efficiently, treated everything with care, and maintained a great attitude throughout the day. I would absolutely recommend X Van Lines LLC to anyone looking for a reliable and professional moving company. They were fantastic!

The entire experience was smooth from start to finish. The movers were prompt, the customer service is professional and extremely helpful. The price was also very reasona ... Read More The entire experience was smooth from start to finish. The movers were prompt, the customer service is professional and extremely helpful. The price was also very reasonable. Overall, Graceful Moves lived up to their name, and I’m truly glad I chose them. Highly recommended!

They showed up right on time, very professional. They Explain the process to me were very informative as the day went on, they set up everything at the new place perfectl ... Read More They showed up right on time, very professional. They Explain the process to me were very informative as the day went on, they set up everything at the new place perfectly and they were both very pleasant to work with I would definitely recommend X Van Lines LLC

• When initially agreeing to use XVan Lines to move my household goods, the total price was $7,800. At the pre-moving conversation, a week prior to the move the price ... Read More • When initially agreeing to use XVan Lines to move my household goods, the total price was $7,800. At the pre-moving conversation, a week prior to the move the price increased to $11,000 and when the movers arrived the price increased to $14,410. • I asked and was re-assured that they would provide a weight ticket, only to have the movers communicate no-one communicated to them to get a weigh ticket. • My house move-in date changed from the initial date. When I communicated the change of delivery date to XVan Lines, I was assured this would not be a problem. Then I was called a week prior to the initial delivery date saying the goods were set to be dropped off and told from XVan lines no one had record of my communication with them about the change in date, even though I was assured multiple times from employees that the change in delivery date would be no problem. • Multiple items were severely damaged on the move, such as my dryer which the top was disconnected from the dryer; dining room table which we cannot use the leaf or extend the table due to the damage; along with many other items. When providing all documentation for damages and compensation, the company offered to pay $75.00. • When attempting to communicate with Xan Line representatives, I would consistently be told I would receive calls back but constantly would not get a call or communication back. I asked to talk with managers about my experiences but would not get a contact back. When asking representatives why they didn’t call me back, often the responses were that they were busy or sorry that they had forgot. I have 8 different documented instances where I was either hung up on or did not receive a phone call back from the company.

Yeah....it's a no for me!! Called for a quote, then I was asked what other prices have I gotten, WHAT AM I COMFORTABLE PAYING, does putting some things in storage make ... Read More Yeah....it's a no for me!! Called for a quote, then I was asked what other prices have I gotten, WHAT AM I COMFORTABLE PAYING, does putting some things in storage make financial sense, why am I leaving things in 1 state when I'm moving to another.....then the person hung up on me because I'm sure he could sense I wasn't about to be interrogated about a decision I'd made. I called for a quote, not life advice.

We couldn’t have asked for a better moving experience than with X Van Lines LLC. Our movers, Allen, Jessie and Nadrie were very professional in all aspects of the move. ... Read More We couldn’t have asked for a better moving experience than with X Van Lines LLC. Our movers, Allen, Jessie and Nadrie were very professional in all aspects of the move. They were prompt, courteous and willing to go the extra mile to ensure our satisfaction with the move. Highly recommend X Van Lines LLC and would use them again.

They were very attentive to our belongings, very respectful, and it was obvious that they love working together! I truly don’t have a negative thing to say! They were o ... Read More They were very attentive to our belongings, very respectful, and it was obvious that they love working together! I truly don’t have a negative thing to say! They were on time, wrapped anything that needed to be protected, and took so many trips up and down stairs to get everything where it needed to be. They helped us reassemble our bed with no hesitation, and even helped us place heavy curb ramps on the driveway.