Dec 02, 2025
We had a very pleasant experience
We had a very pleasant experience with Mark and his interaction with us and although we're no longer moving, wish we hired them if we decided to move. All in all, if anyone wishes to work with highly rated X Van Lines LLC who are punctual, follow up with great detail and have the best prices (flat rate if moving long distance), I would highly recommend X Van Lines LLC
Jun 07, 2026
Terrible movers
My experience was a nightmare. I was on a schedule, I had to be at my new location on Thursday. Pickup was suppose to be Monday morning, then it moved to Tuesday, then Thursday morning, they show up Thursday at 4pm with 2 guys, when I clearly stated they would need at least 4 guys to pick up and 5 or more to unload. It was after midnight when the movers said they were tired and we're going to stop. They didn't finish loading all my stuff. I was charged for 1,500 cubic feet and they only took 1,120 cubic feet of stuff, I measured. I had to rent a uhaul myself to take the rest of my stuff. The movers picked up 301 items and delivered 288 items, they still have, or gave to someone else 13 of my boxes. All of MY items were marked with blue, numbered stickers at pickup, at delivery many of my items now also have a red sticker on them for another person's delivery. How did my items get another persons sticker on them? The company is blaming me, saying my items had these stickers already on them, from a previous mover, I have never used a mover before. I used boxes that were in my attic for over 20 years, boxes I got from work 3 weeks before moving and boxes I got from Amazon 2 days before moving, how did these boxes from different locations, months and decades apart all have the same exact red sticker on them? Also I had a box from the next persons delivery in the same moving truck be given to me by mistake, this box also had the same exact red sticker on it, so someone elses box, had the same sticker I apparently had on my boxes from another state, that I used from a previous move? Impossible. I was originally told my items would be on a 26' truck with no one else's stuff. When asking for updates of where my items were, while waiting for delivery, I was told they were being loaded onto a semi truck. The delivery driver told me he picked my items up from a warehouse and loaded into his 26' truck that morning, and sharing the space with another person's delivery. All things I was told would not happen. The difgerent delivery driver had 2 people from craigslist, meet him for unloading the truck. I asked these very questions when booking. Will my items be on a truck with other people items? No, you will have your own truck. Items will be loaded and driven directly from pickup place to delivery place, no stops. Yet, my items took almost 2 weeks to get to my new location, was unloaded and loaded multiple times and loaded with other peoples stuff. Will the same people that load my items, unload my items? No, the driver will be the same and we have a large number of people that work for our company in every state to unload. Yet, they used craigslist people, not people that work for them. People that don't care about your property. All they did was lie to me. These people are crooks and liars. I have 13 missing boxes, many of my boxes were opened and gone through, I am missing thousands of dollars of stuff. I have thousands of dollars worth of damage to my belongings, and thousands in damage to my new residence. Over $40,000 in damages and missing items. I have picture proof of everything and yet these crooks deny it all, blame it all on me. Many of my boxes were clearly marked "top load only" "top, do not tip" "fragile glass" and these boxes were on the bottom of stacks, on their sides, dropped and had boxes dropped on them, we watched them do it, when we complained to be careful, they were rude to us, telling us they needed to hurry, it was getting late. We'll, when you show up after 3pm with 2 guys to unload when I clearly stated multiple times you would need 5 or more, of course it is getting late. I don't care how long it takes you, I paid for a professional job and yet I got unprofessional and damages to everything. Everything about this company was unprofessional. The non communication for days of me messaging where my items were with no reply, to the upping the price multiple times, to the extreme amount of damage, to them not taking all of my stuff and I had to rent a uhaul myself to get the remaining stuff.
Jun 25, 2024
DO NOT USE THIS MOVER
DO NOT USE THIS MOVER. They sound great at first, talked to Joe, got a quote thought this was going to be easy since all the other reviews are 5 stars. No. 2 days before my move that I had scheduled a month ahead, still hadn't received any type of confirmation or pick up timing. Kept calling, was told that I would receive a call from dispatch the day before. Still didn't receive any calls the day before so had to keep calling and calling and finally was put through with a supervisor, Joseph, that told me somehow my move had slipped through the cracks entirely. Come moving day, movers showed up late and did the poorest packing job ever (paid $400+ just for packing). Also tried to charge me fees that were not part of the contract and double what was listed in the original contract provided when I booked my move. Refused to give me a receipt of what I paid, told me I would receive that via email from the company. When my stuff was loaded, had to pay 1/2 of balance, few day liters I get a balance that doesn't reflect the half already paid. Called them and told them bank had a receipt of my check being cashed, was told I would get an updated balance, which never came. Called back few days later and was supposed to be transferred to supervisor however was hung up on and then phone number was unreachable. When delivery day came, the carrier tried to add more fees on top, (close to $800) most of which were written no where in the contract and the fee amounts that were, they were trying to once again get my to pay double from what was listed in my original contract. Most of my items are damaged, completely broken, soiled, or missing. A lot didn't have stickers on them so movers weren't sure what belonged to me and other items are unaccounted for. The inventory list they provided wasn't even complete. I don't know who wrote all these 5 star reviews but do yourself a favor and pick anyone else. Don't fall for this scam of a moving company,
Nov 18, 2025
experienced and affordable movers.
Couldn’t have moved into my new place without them. The cost was fair and the crew worked quickly and professionally. Antonio kept me updated, while Ray and Jermaine worked hard to make the move smooth. Highly recommend if you want experienced and affordable movers.
Aug 16, 2026
X Van Lines LLC did an outstanding job with our move.
X Van Lines LLC did an outstanding job with our move. The team was professional, punctual, and handled everything with care. Communication was excellent from start to finish, and they made the entire process stress-free. Highly recommend!
Mar 31, 2025
I’m grateful for their professionalism!!
Moving to a new city was stressful, but these movers made it so much easier! They loaded everything efficiently, secured my belongings properly, and delivered on time! No missing boxes, no damaged furniture—just perfect service from start to finish! I’m beyond grateful for their professionalism!
May 16, 2025
Real white-glove service
Some of my furniture had to be taken apart, which I thought would be a hassle. But they brought tools and knew exactly what to do. The disassembly and reassembly were fast and flawless. X Van Lines even helped me rearrange a few things after delivery. They didn’t mind staying a little longer. This was real white-glove service. So worth the price!
Oct 22, 2025
We’re grateful!
crew were super efficient and flexible and did a great job with our move. This is our second time in two years using X Van Lines LLC and we have no regrets. The move-out was faster than I thought it would be. And they dealt with a long drive and three flights of stairs for the move-in but you’d never know it. Asked great questions about where we wanted our stuff and were kind and respectful. Einstein’s pre-move process is super easy, but its the actual movers they send for us that make the moving headache as seamless as possible. We’re grateful!
Jan 14, 2025
Good job
Thank you so much for amazing job Courteous and pleasant and available service. Good job guys, I appreciate it
Jun 05, 2025
BRAVO!
Let me tell you—this crew meant BUSINESS. They had a rhythm that never broke. Sofa, chairs, shelves—everything wrapped with care. They even helped adjust furniture placement. Very accommodating and respectful. The quality and pace were unreal. BRAVO!
