Horrible Experience
If I could give negative stars for my experience with Wheatland Van Lines I would. This started as a move halfway across the country from Kansas to California. I have n
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If I could give negative stars for my experience with Wheatland Van Lines I would. This started as a move halfway across the country from Kansas to California. I have never made such a move, so I decided to hire a “Professional” moving company to make it easier. The process started with a video call from Matt on April 25, 2024 to give an estimate. The estimate came back as less than minimum and the cost would be $2,411.11 but I was OK with the expense because it was a local company and I didn’t want the stress of loading and unloading. We actually loaded less than what Matt quoted after the video estimate. Dustin and another mover came on May 13, 2024 took 4.5 hours to load a VERY small one bedroom college kid apartment. Matt also stated they had dedicated runs to California so the items would be in California in 3-5 days. They wrapped everything and Dustin wrote down exactly how many boxes, tubs, furniture, etc. they put on the truck and put little blue stickers on the boxes and items I was told that would be the trailer delivering the items and that gave me a sense of comfort because everything should arrive timely. On May 15 I loaded an SUV and started our drive to California to meet the moving truck and move into my daughter’s first home. On May 16th, as we were leaving Las Vegas to finish our trip to California we received a call that the moving company needed a signature and down payment to START the move. The official contract came on May 16 and it was $3,563.11 over $1,100 more than the initial estimate. At this point I had no other option but to sign the contract so the move could BEGIN. . . though I was under the impression the move started on May 13. I signed the contract and gave a $1,500 deposit. From May 16 to May 30 there was little to no communication from Wheatland Van Lines. Whenever we would call or text either no one would answer, or we were told by the “end of the week”. On June 2. . . 19 days after pickup most of the items arrived in California except one box. This box happens to contain proprietary information that cannot be replaced. The unloader even tried to give her a chair that wasn’t hers and a Lowes box. I was told that the unloader will check off all the items to ensure nothing will get lost or delivered to wrong person. No one still cannot produce the written document of what Dustin loaded on the trailer. The load of goods looked like it had been through a small tornado and many of the boxes looked as though they had been repacked. A couple items were broken but that is the least of my worries at this point. This is the typical bait and switch way of doing business. They loaded her belongings and once they were loaded and out of sight raised the price by $1,100.00. I will never do business with Wheatland Van Lines and I strongly encourage you to actually read the reviews before deciding to do business with them also.
Move size: Apartment Move
Service cost:
$3322